The team at Blue ice have been helpful ever since we bought our soft serve machine last year. Their customer service has continued to be the best, helping with last minute services and difficult insta... Se mere
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Se, hvad kunderne siger
Thank you for the recent service on the slush machine. Chris did an amazing job , and he answered all my questions. When I call him every single time he responds nice and helpful. Really appreciate hi... Se mere
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I had a really smooth experience with my ice cream order thanks to Chithra. She handled everything professionally and kept me updated throughout the process, which made things feel easy and stress-f... Se mere
Virksomheden har svaret
I had trouble getting the ice cream machine up and running. VJ helped me a lot on getting the machine together, was very patient, told me everything I needed to know about he machine, he also sent me... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Blue Ice Machines Ltd, an industry leader within the hospitality sector within UK & Ireland. Blue Ice Machines Ltd offers a range of foodservice equipment, including soft serve machines, suitable for ice cream, milkshakes and sorbets as well as slush, frozen cocktail and a range of fully automatic bean to cup coffee machines. Blue Ice Machines also offer all the consumables suitable for the equipment range it offers. With a record of an excellent customer service. the company emphasizes a high standard of after sales support.
Kontaktoplysninger
Unit G, EN9 1AE, Waltham Abbey, Storbritannien
- 07534402115
- info@blueicecreammachine.co.uk
- blueicecreammachine.co.uk
4,6
Fremragende
87 anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
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Excellent service
The team at Blue ice have been helpful ever since we bought our soft serve machine last year. Their customer service has continued to be the best, helping with last minute services and difficult install expectations. Would always recommend
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you so much for your kind words! We're delighted to hear you've had such a positive experience with our team. It's been a pleasure supporting you, and we truly appreciate your recommendation. We look forward to continuing to help whenever you need us!
Very positive experience
Had a very positive experience today, VJ was very helpful and made things easy with understanding the insulation process of our ice cream machine, 10/10 customer service and friendly manners, credit to the team!
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your kind feedback!
We’re really pleased to hear you had a positive experience and that VJ was helpful with your ice cream machine installation. We’ll be sure to pass your comments on to him and the team.
We appreciate your 10/10 rating and your support!
Thank you for the recent service on the…
Thank you for the recent service on the slush machine. Chris did an amazing job , and he answered all my questions. When I call him every single time he responds nice and helpful. Really appreciate his help! God bless you Chris for your nice service. Please continue like this. Thanks again.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your lovely feedback!
We’re really pleased to hear Chris provided excellent service on your slush machine and was always helpful and responsive. We’ll make sure your kind words are passed on to him.
We truly appreciate your support!
The service at Blue Ice is 5 star
The service at Blue Ice is 5 star, they are quick to respond, helpful and put orders through quickly. Thanks for making the experience smooth Chithra.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your wonderful feedback. We're delighted to hear that Chithra provided quick, helpful service and made the ordering process smooth and efficient.
We appreciate your support and look forward to working with you again.
Oh thank you to Rhealyn who processed…
Oh thank you to Rhealyn who processed my
Or quickly and efficiently very good customer
Service . There milkshakes are a quality product and very popular at our store .
Thanks
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your kind review. We're pleased to hear Rhealyn provided efficient service and that our Milkshakes are performing well in your store.
We appreciate your support!
Very pleasant customer service
Very pleasant customer service,
Thank you Rhealyn for processing my order quickly and smoothly, also brilliant machines easy to use
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your kind review. We're pleased to hear that Rhealyn processed your order quickly and smoothly, and that you're finding the machines easy to use.
We appreciate your support and look forward to serving you again.
Good services and their products are…
Good services and their products are very satisfactory
They deliver the products on time
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your feedback. We're glad you're satisfied with our products and services, and that our timely delivery met your expectations.
Vj - service
I liaised with Vj, he was very attentive and made sure the service ran smoothly and explained everything clearly about the process. He was very quick to respond and the service was complete in a timely manner.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your feedback. We're glad VJ was attentive, responsive, and made the process smooth and clear
I had good luck with Bianca she’s…
I had good luck with Bianca she’s really good service with in 1h my business needs she completed I really appreciate her good customer service and her patience
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you so much for your kind review! We’re delighted to hear that Bianca was able to meet your business needs so quickly and provide the level of service you were looking for. We’ll be sure to pass on your wonderful feedback to her. We truly appreciate your support and look forward to assisting you again in the future. 😊
Amazing help with assembly
I had trouble getting the ice cream machine up and running. VJ helped me a lot on getting the machine together, was very patient, told me everything I needed to know about he machine, he also sent me additional information that I may need and answered any questions I had. Very happy with the outcome and the ice cream machine has been running perfectly :) 10/10 would recommend!
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your wonderful review! We're delighted to hear that VJ was able to help get your ice cream machine up and running. We'll be sure to pass on your kind feedback. It's great to know the machine is working perfectly, and we really appreciate your recommendation!
Exceptional service from the Team of…
Exceptional service from the Team of Blue Ice Machines. Last time, They delivered exactly what we needed ahead of schedule, and their customer support is top-notch.
Fresh Shake is exceptional and moving fast in our store.
Great staff to talk to.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your kind words! We're delighted to hear that you had another great experience with our team and that everything was delivered ahead of schedule. It's fantastic to know that the Fresh Shake machine is performing so well in your store. We truly appreciate your support and look forward to working with you again in the future.
Company has delivered correct product…
Company has delivered correct product and on time happy with the service
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your positive feedback! We're delighted to hear that you received the correct product on time and that you were happy with our service. We appreciate your support and look forward to serving you again in the future. 😊
I have phoned and spoke to chitra and…
I have phoned and spoke to chitra and she was very helpful and friendly service also help me with my order I will recommend my other friend to shop here
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you so much for your kind words! We’re delighted to hear that Chitra was helpful and friendly and that she was able to assist you with your order. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you and your friends again soon!
Chithra was great and professional…
Chithra was great and professional while placing the order.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your wonderful feedback! We’re so pleased to hear that Chithra provided great and professional service while helping you place your order. We truly appreciate your support and look forward to assisting you again in the future!
Blue Ice Machine
We recently purchased the Blue Ice ST12x3 two-in-one milkshake and slush machine for our convenience shop, and overall we are very impressed with its performance. The machine is easy to operate, freezes quickly, and produces smooth, consistent slush and milkshakes. Having the dual function is very convenient and saves space compared to buying separate machines.
The build quality feels solid and professional, making it ideal for busy retail environments. Cleaning and maintenance are also straightforward, which is important for daily use.
One of the best features is the consistent temperature control and attractive display, which really helps catch customers’ attention. The machine runs efficiently and handles continuous use very well.
Many thanks to Taylor and Tona for their excellent customer service and support throughout the process. Their help made the experience even better.
Overall, the Blue Ice ST12x3 is a reliable and practical investment for our convenience shop, and we would definitely recommend it to other businesses looking to serve both slush drinks and milkshakes from one machine.
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your detailed review and kind words! We're delighted to hear that the Blue Ice ST12x3 has been a great addition to your shop and that you're pleased with its performance, reliability, and ease of use. We'll be sure to pass your compliments on to Taylor and Tona—they'll be thrilled to hear your feedback. We truly appreciate your recommendation and look forward to supporting your business for many years to come! 😊
I had this Blue Ice Machine last year
I had this Blue Ice Machine last year, within their three months I have made a profit, good for small shopkeepers, convenience store , when I call customer service wonderful Staf, the , next day delivery excellent customer service is such a good company
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your fantastic feedback! We’re delighted to hear that the Blue Ice ST12x3 has been a great fit for your convenience shop and that you’re pleased with its performance, ease of use, and dual-function design.
We also appreciate your kind words about Taylor and Tona — we’ll be sure to pass your compliments on to them. Thank you for your recommendation and support!
I had a really smooth experience with… Chithra
I had a really smooth experience with my ice cream order thanks to Chithra. She handled everything professionally and kept me updated throughout the process, which made things feel easy and stress-free. Any questions I had were answered quickly, and she made sure the order was processed exactly as requested.
It’s clear she pays attention to detail and genuinely cares about good service. Really appreciate the support, it made a big difference.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your wonderful feedback! We’re so pleased to hear that Chithra provided such professional and supportive service throughout your ice cream order. Keeping our customers informed and making the process smooth and stress-free is exactly what we aim for.
We truly appreciate your kind words about her attention to detail and dedication to great service, and we’ll be sure to pass your compliments on to her. Thank you again for your support!
Chithra was exceptionally great and…
Chithra was exceptionally great and professional whilst placing the order. Will recommend to use Blue Ice Machine as they have never disappointed me and are very professional and outstanding in their service.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you for your wonderful feedback! We’re delighted to hear that Chithra provided such great and professional service while placing your order. Your continued trust and recommendation mean a lot to us.
At Blue Ice Machines, we always strive to deliver outstanding products and customer service, and we’re so pleased we’ve never disappointed you. We truly appreciate your support!
I am so happy with the service of Blue…
I am so happy with the service of Blue Ice Machine!!
Their staff are so helpful and caring!!!!!!!!!
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
Thank you so much for your kind words!
We’re absolutely delighted to hear that you’re happy with the service from Blue Ice Machines. Our team takes great pride in being helpful, supportive, and genuinely caring, so your feedback truly means a lot to us.
We are so happy with our Imperial Elite…
We are so happy with our Imperial Elite -with its fast speed and 30 + drink options it is perfect for our fast paced coffee shop.
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Blue Ice Machines Ltd
We’re absolutely thrilled to hear that you’re loving your Imperial Elite! Its incredible speed and 30+ drink options were designed specifically for fast-paced coffee shops like yours, so it means a lot to know it’s helping you keep up with demand while delivering amazing quality.
Thank you for choosing us to be part of your coffee journey — we’re excited to continue supporting your success!
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