I would like to share my honest…
I would like to share my honest experience with Bloza Clothing Factory / Bloza Authentic Streetwear, particularly regarding customer service, communication, and order management.
We initially ordered a sample and were advised that it would take around 5–7 days, especially since we explained that the order was urgent. However, it took around 9 days, and throughout the process, we had to repeatedly follow up just to know the status. We were often told that the order was still “waiting for the factory,” but there was no clear update about what stage the order was actually in.
The matter was eventually transferred to a manager, but unfortunately, there was no proper apology or clear explanation for the delay. Instead, we were simply told that a refund could be considered after waiting around 10 days. Better communication and proactive updates would have made a big difference.
When we finally received the sample, the printed shirt itself was good quality, but unfortunately, the color was not the one we originally requested.
Despite this experience, we decided to proceed with a bulk order, hoping that the process would improve. Unfortunately, the same communication problems continued.
We were advised that the bulk order would take around 10–15 days, but it has now gone beyond that timeframe. We continue to receive responses saying they are waiting for the factory, without a clear and reliable completion date.
Another major concern is that we were only informed after around 10 days that the fabric we requested was not available. If the fabric was unavailable from the beginning, this should have been communicated immediately so we could make an alternative decision rather than lose valuable time.
We later received a message saying that a picture/sample update would be provided, but the image was incomplete. We were then told that the order would be ready for shipping the following day, but we still have not received the delivery, and today there has been no proper response or update.
The main issue is not simply the delay. The biggest problem is the lack of proper communication, follow-up, transparency, and ownership of the order. As a client, we should not have to repeatedly chase the supplier just to understand what is happening with our own order.
The printing quality we received was good, and that is why we initially gave the company another opportunity with the bulk order. However, good product quality should also be supported by reliable customer service and professional order management.
I hope the owner or management team reads this feedback seriously, because repeated communication issues can affect customer trust and long-term business relationships.
Based on my overall experience, I cannot recommend Bloza at this time. I sincerely hope the company improves its customer service, internal coordination, production updates, and communication with clients in the future.
