Bloomable Anmeldelser 56

Poor quality & shocking attention to detail

I ordered a bouquet and card from Bloomable for Mother's Day, expecting a premium, thoughtful delivery. Unfortunately, my experience fell far short of what was advertised.

3 major issues:

1. The note was not handwritten. Instead of writing my message inside the card as promised, Bloomable printed it on a separate sheet of paper and used four staples to attach it to a piece of cardboard. The actual card I paid for arrived completely blank. This felt impersonal and untidy, making an expensive gift look tacky.
2. The sender information was omitted entirely. There was no indication of who the flowers were from, so my mother had no way of knowing I had sent them. This defeated the entire purpose of a sentimental Mother's Day surprise.
3. I selected the Lemon Lush bouquet as shown on the website, but what was delivered was significantly different:

- the arrangement contained more dried leaves and foliage than fresh cut flowers which made the bouquet look tired and unappealing.
-The bouquet also included yellow roses and dried pink foliage – neither of which appear in the Lemon Lush bouquet as advertised on the site.

I chose Bloomable expecting care and attention to detail. Sadly, both the presentation and the basic communication failed. I cannot recommend them for special occasions where a personal touch matters.

Placed the order for Cape Town at about 11:30am on a very, very stormy rainy and windswept day - delivered at 4:30pm - excellent!!!!

They delivered my Mother’s Day flowers after 6pm. How disappointing. It definitely did not ‘make her day’ as suggested in their email, since she didn’t have them the entire day.

I have used Bloomable a few times to have flowers delivered to the Knysna area. The flower arrangements are beautiful and are always delivered on time. A couple of times there have been issues with the ordering process from my side (perhaps to do with my Austrian card) but the friendly customer care ladies, especially Nastassja, are efficient and kind and have sorted the ordering problems straight away. I am very happy with Bloomable and have no hesitation in recommending the company! Thank you for the wonderful service!

The same day service. The hands on customer service. The small details like the hand written note. The fresh and well packaged blooms and bunches. Every part of it was exceptional and in todays world that is hard to find. So well done.

Brilliant service! Bloomable really goes above and beyond to ensure every order is on time and special. I highly recommend!

Heel prettig bedrijf. Alles gaat digitaal maar ook via mail kun voor vragen terecht en je krijgt snel antwoord. Mijn bestelling werd netjes op tijd bezorgd. Ik zou zo weer bij dit bedrijf bestellen.

With only 3 hours to go and on a Saturday as well!! They delivered the most beautiful flowers to my daughter’s best friend! It was her 21st and she felt so special when they called her to reception.

I ordered flowers for my moms birthday from Australia.

It worked perfectly and the team did a wonderful job, the flowers were beautiful and in excellent condition.

They are a little pricey but supporting small businesses and getting good service makes it worth it.

I ordered a flower bouquet for my Aunt in South Africa for her birthday and I can honestly say it is absolutely stunning and it exceeded my expectations. Thank you for the lovely flowers and also an efficient delivery service. I would highly recommend using them. ❤️❤️.

The can do attitude 👍 yesterday I placed an order for delivery in Strandfontein Village but the system told me that they didn't deliver to the area on Saturday. I changed the delivery date to the Monday to enable the order to go through. Then I sent Yekini an email to share my experience and ask whether it was possible for her to arrange delivery on the Saturday in time for Eid. She immediately got back with a positive response. In addition she assured me that she had conveyed explicit instructions to the other florist to ensure that the bouquet was of the same high standard as the previous 5 sent. I have had the pleasure of communicating with Yekini on previous occasions and she definitely qualifies for absolute excellence in customer service 💝

The team at Bloomable turn ordering flowers into something far more special than a simple online transaction. From the moment you visit their site or reach out with a request, you feel that there are real people on the other side who genuinely care about what you’re trying to express through flowers.

Thank you so much to team Bloomable (Yekini, Nastassja & Finesse Floral Boutique) for your attentive service and the care you put into arranging the wreath on our behalf. We truly appreciated the compassion, professionalism, and attention to detail you showed in handling our order. Your responsiveness and dedication ensured everything was handled seamlessly, and it meant a great deal to us. We are sincerely grateful for your excellent service.

I Natassja

Mom just messaged me with a pic of the arrangement she received - her words "ABSOLUTELY GORGEOUS" - together with the note I composed for her - love the hand written touch !

Thank you for all your assistance, reliability and being promptly on hand via email to ensure my order was executed smoothly.

I am very impressed :)

The team at Bloomable are super helpful and responsive. They tend to all my questions via email in a timely and informative manner and they go the extra mile to help with my requests and ensure I am happy with my order. I value transparency and communication and Bloomable score a 10 out of 10 on both fronts. Can't recommend them enough!

I had a really wonderful experience with Bloomable. I was arranging a delivery from abroad, and the timing was very important because the location only opened at a specific hour. They were incredibly understanding and went out of their way to add notes and coordinate to make sure the flowers could be received properly.

Their communication was kind, patient, and reassuring throughout the whole process. Even though it’s a very busy period, they still took the time to help me, and that meant a lot, especially since I couldn’t be there in person myself.

Because of their help, everything worked out smoothly, and I’m truly grateful. I would absolutely recommend them to anyone looking for a florist that genuinely cares about their customers.

I’ve used this flower delivery service a few times before without issue, but my recent experience was completely unacceptable. I placed an order over a week in advance for delivery on 13th Feb, a special Valentine’s occasion, and even contacted the business on the day to confirm that delivery would happen. I was reassured it would.
Nothing was delivered to my partner. When I followed up the next day, I was told the flowers were left with “security and the gate.” Plot twist: it’s a private house with no security, so clearly the delivery was made to the wrong place. I informed them of this mistake, and they claimed it had been “redelivered successfully.” This is not true.. my partner still did not receive anything.
This means I paid for Valentine’s roses that ended up with a complete stranger, and the business has ruined what should have been a special gift. To make matters worse, there’s no way to reorder or get a redelivery because the day is over.
Previous good experiences don’t make up for this level of incompetence. I cannot recommend this service after such a disappointing and careless experience.

Timing
Delivered to varsity dorms - called her not easy
Bouquet beyond what I imagined
Blew her mind
The email response - fast honest humble

On toughest say of the year.👌🏻👊🏻

Very thankful you helped make a huge memory for us

Excellent customer service, fast and responsive team to cater to all your needs and questions… great value for money and all our requests and needs where fulfilled with the help of Liz and Natassja…. Thank you so much for making our anniversary memorable

Excellent service and on time. My fiance was very happy and excited about her gift. Thank you.