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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

This is my first order with Bleusalt but will most certainly not be my last. I had already placed an order when I realized I could get a better discount by purchasing from the flash sale on my phone... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I have been a customer for a few years, and it never fails; every time I wear a Bleusalt garment, I wish all my clothes felt this soft and comfortable. The best feeling garments in my closet. I rea... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

Update -I am updating my review since the company has subsequently reached out and offered me a store credit on the lost return, which is a happy medium. Thank you for listening, Bleusalt. Original po... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

No return on sale items even if unworn. Horrible policy that isn’t clearly stated anywhere except in fine print when you go to start a return. For people who live on the other side of the country an... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Dametøjsbutik
  2. Butik med modetilbehør
  3. Herretøjsbutik

Om BLEUSALT

Skrevet af virksomheden

Bleusalt is a seasonless line of luxurious elevated basics made sustainably 100% in the USA from the Softest Fibers on Earth.

Bleusalt is inspired by a lifestyle in and around the Ocean.

Founder Lyndie Benson always loved Cashmere but found it too precious to withstand the elements at the beach. We combined the softest fibers on earth with beautiful classic timeless styles and created a collection luxurious quality basics for your everyday wardrobe taking you day to night and everywhere in between.

Founded in 2017 in Malibu California, Lyndie drew from her lifestyle to create elevated, Elegant apparel that leaves you feeling your best. Each design is a celebration of the quality basics that fit seamlessly into your wardrobe. Made Sustainably 100% in The USA from The Softest Fibers on Earth by Tencel.

Bleusalt is proudly size inclusive and runs from a 00-3x. We promote working towards Zero Waste and encourage capsule wardrobes and minimalist dressing by choosing quality over quantity, allowing you to complete your perfect wardrobe effortlessly.At Bleusalt we work hard each and everyday to make sure we provide you with the highest quality when it comes to our products and service. We sincerely hope you love it as much as we love making for you.


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

215 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

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Bedømt til 1 ud af 5 stjerner

Disappointed

I needed a wrap for a wedding. While ordering I noticed a pop up for a free scarf. I ordered the wrap and paid extra for expedited delivery. I tried to figure out how to add the free scarf but not being super computer savvy I couldn't. I immediately emailed customer service to ask how to get the promotional free scarf. They replied that I should have downloaded the app and ordered from the app while ordering-so no free scarf. I'm over 60 so APS aren't my thing. As a first time customer I'm disappointed. I won't purchase another product in the future. Just felt a little bait and switchy to me.

1. oktober 2023
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Besvarelse fra BLEUSALT

We have zero control over the carriers. Zero. Please DM for further assistance.

Bedømt til 2 ud af 5 stjerner

I just can’t with BLEUSALT

I just can’t with BLEUSALT - troubles with ordering, receiving a timely manner, getting in touch with customer service and then the quality…it’s just mediocre at best and shows wear like cheap fabrics from Target. When I reviewed negatively, 2 days ago, on Instagram - they blocked me. Heaven help us if anyone actually does not just say positive things. I’ll say it AGAIN here - it’s a marketing company not a clothing company (and I have worked in the apparel industry for over 30 years). The quality sucks - trust me, buyer beware.

21. september 2023
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Besvarelse fra BLEUSALT

Bleusalt stands behind their product and their service. The amount of customers and consistancy of growth not to mention the highest returing customer rate you can have. The quality is second to none. All you have to do is look at the track record of the happy customers to know this brand cares deeply about the quality of their product and their service.

Bedømt til 3 ud af 5 stjerner

The Cindy Pant inseam not as stated on size chart…

The Cindy Pant bows at the knees after wearing them for less than an hour. I am happy to send a photo. I washed the pants in the bowing went away. But my biggest complaint is that the size chart said that a size 3 had a 33 inch inseam, and when the pants arrived, the inseam was only 31 inches. I emailed Bleusalt and told them this. I had already worn the pants, therefore, I did not feel right about returning them. But I asked if they could check stock to see if all the pants had 31 inch inseams or just mine. If the Cindy pant does not have a 33 inch inseam, it should not say so on the size chart.

15. september 2023
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Besvarelse fra BLEUSALT

This is the very first time we have ever heard this after 5 years of incredible Cindy Pants. Personally I wear Bleusalt everyday without this issue ever happening. Not even one time. Perhaps you need a refund?

Bedømt til 3 ud af 5 stjerner

Mixed feelings

I absolutely love the pieces I have from BLEUSALT upon arrival and after first few times of wearing. However, I’m disappointed with the pilling that starts to occur over time. Pieces I’ve had for 2 years and have worn repeatedly (~20 times) just don’t hold up or get better with age. Fine to wear around the house, but I wouldn’t dress them up to go out like I do w/ newer pieces. I guess I should expect some wear, but for the price I expect better.

7. september 2023
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Besvarelse fra BLEUSALT

So odd. Please DM for further assistance.

Bedømt til 3 ud af 5 stjerner

Traveler beware

I purchased 6 items to take on an overseas trip. The purchase was made due to reviews and the company statements regarding softness,easy wear and washable. I washed my items per instructions and they were extremely wrinkled. I typically hang dry but knew the garments would need steamed before wearing. This was disappointing as I do not want to carry a travel steamer, so I put the garments in the dryer on an ultra low setting which made the situation worse. I contacted Bleu Salt to see if this was normal and was repeatedly told I should hang dry and they won’t wrinkle. I re-washed and hung dry…and very wrinkled. The customer service rep said she would pass my concerns on and I would receive a call but that never happened. So, if you are looking for comfortable, easy to pack, no iron items this is not the clothing for you. If you are using the items for non travel purposes then know you’ll need to steam. Unfortunately I will not be traveling with my new purchases.

2. juli 2023
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Besvarelse fra BLEUSALT

Wrinkles happen. So sorry you feel this way. Steaming works. X

Bedømt til 4 ud af 5 stjerner

Got my refund

I sent DM to Bleusalt and Lyndie Benson replied and processed my return directly. As I wrote before, I highly recommend you read the refund policy before placing your order and if you have a problem, then contact them via DM. It seems like that is the fastest way to talk with Bleusalt. Overall, I appreciate their support.

The reason that I rated four stars here is I am not satisfied with my previous order. I love their design and fit, but the quality wasn't good enough for my standard. I am not going to write the full details here. You can see all the positive reviews for their brand quality, so it is your call!

30. juni 2023
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Besvarelse fra BLEUSALT

Instead of this review you could DM us and we accomodate the return. Also our quality is amazing and if you want to learn more about the Sustainability you can find us on instagram or checkout the materials page on the website. As you can see this is a one in a million review like this. We want you to be happy all you need to do is reach out.

Bedømt til 1 ud af 5 stjerner

I ordered an item that does not fit

I ordered an item that does not fit, and cannot return it because it was on sale. To top it off, I reached out within hours after receiving it to ask how to proceed, days ago, and have yet to hear from anyone. So, I am close to 90.00 out and have a swing top I cannot wear. Sadly, I won't order anything else and definately not recommend it even tho the fabric is beyond lovely. Read the return policy people, before you order. Almost everything is "on sale" all the time, and that deems it non-returnable...... very poor business practise Bleusalt........

18. maj 2023
Uopfordret anmeldelse
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Besvarelse fra BLEUSALT

This seems highly unusual. Can you dm us and we are super happy to help with anything to make sure you are 100 percent satisfied. Dm us and you will have immediate assistance always.

Bedømt til 1 ud af 5 stjerner

Bleusalt Llisten To Your Customers

I came here to check reviews before purchase. I was seeking out a travel scarf and Bleusalt came up in my feed. I do plan to make a purchase, however, I am taking into account all of the reviews here that are disappointed with Bleusalt’s return policy. I live in Southern California, but confirmed that there is only one brick and mortar Bleusalt store in Malibu. Malibu is about an hours drive north of me, so it’s not convenient for me to pop into the store to try things on in person, leaving online shopping as my only option. To not offer flexible return options for people buying online appears to lack concern for customer service. It is a factor for me not wanting to purchase more online for fear I may be get “stuck“ with something. Also, reading the reviews, only the positive reviews are getting a response from the company, that is concerning and telling regarding customer service. The positive reviews speak highly of the materials and styles of this company, please heed the comments of your customers about return policy. I think it can only benefit Bleusalt!

24. maj 2023
Uopfordret anmeldelse
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Besvarelse fra BLEUSALT

Yes the policy is in place or else business would not exist but if you Dm us we will be super happy to accomodate your request. Works much better than a public review.

Bedømt til 1 ud af 5 stjerner

I was looking for a navy blue wrap

I was looking for a navy blue wrap, and Bluesalt popped up with a lovely poncho. I researched their business, and looked at their return policy. I was going to buy the poncho, knowing that it was final sale. But, the $15 shipping seems outrageous. I am 50 miles south of Malibu, and the weight of the poncho would most likely ship for $6.95. I went back to look at their items, thinking I would like to buy something full price to see the product and sizing, knowing I could return it if it didn’t fit. Well, everything on their site is “on sale”, therefore, final sale. Sorry, will keep looking for a navy blue wrap.

14. maj 2023
Uopfordret anmeldelse
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Besvarelse fra BLEUSALT

If you DM us we are very happy to assist you. We work hard daily to provide happy customers. Please dm us and we will accomodate.

Bedømt til 4 ud af 5 stjerner

Wonderful product, not so wonderful return policy

I love, love the fabric, the style, and the fit. I got my first piece a few weeks ago and immediately ordered another one. However, your return policy for reduced items does keep me from purchasing more - I think you should make it easier to exchange pieces, especially if it is just a sizing or color issue and not a refund.

23. april 2023
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Scarf Review on Website

I posted a review on your website regarding the scarf. I gave it 2 stars and explained that the scarf may be soft, but it leaves lint on your clothes. The machine stitch is sloppy in the corners. You can buy better made scarves for the price you are charging.

I noticed my review is not shown.

28. marts 2023
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Besvarelse fra BLEUSALT

This is not lint. This is shed from the natural fibers as we are knit. We also warn of this prior to the first wash on your care card. We are of the highest quality. Please dm us for any further questions or assistance. We are happy to accomodate.

Bedømt til 3 ud af 5 stjerner

No complaints about the products

No complaints about the products. Started with the fabulous wraps but recently decided to try the clothes. My issue is with the refund policy. You do not refund items bought on sale and that is your right. I do wish that info was more prominently displayed in the app. It is clearly noted under the price that some sale items are final sale but actually all sales items are final sale. You have to read the refund policy to discover that tidbit. I typically do look that up when I buy online especially when I'm not sure of my size. I admit that I did not do that in this case. Shopping thru the app is so streamlined and easy, shame on me for not taking that extra step and assuming that because final sale was clearly noted on some sale items but not on others that I would be able to make a return if necessary. However, I do feel a little misled. I'm still a fan and have no issue with buying at full pop. But I do love a sale!

19. marts 2023
Uopfordret anmeldelse
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Besvarelse fra BLEUSALT

Please dm us and we are happy to accomodate. We always are in the best interest of our customers.

Bedømt til 1 ud af 5 stjerner

The woman who owns this company is a…

The woman who owns this company is a leech and used her ex husband's money to amass her own fortune while still taking his money monthly. The money she has made from this should exclude her from any more financial payments from her ex husband and she should become a grown a** woman and make her own money and stop living off of his . They have been divorced for almost a decade. She is the epitome of Y men do not want to get married. Taking $40000 from a man for 10 years every month is aggregious

20. marts 2023
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Besvarelse fra BLEUSALT

Hi. I own this company and you are speaking out of line and have no idea what you are speaking on. None whatsoever. Don’t read the tabloids. It’s false information. And coming on here trying to harm my business is just so cruel and mean. Sincerely. Lyndie Benson founder ceo Bleusalt - so inappropriate

Bedømt til 5 ud af 5 stjerner

I’m not a fan of the return policy

I’m not a fan of the return policy. I think you should be able to return sale items (maybe at your own expense if sale). I used the sizing guide and the item I got was still too big. I was very appreciative of the return exception made. I subsequently purchased a different item with defective stitching. A quick and easy return was made. Staff is always kind and respectful. I have several Bleusalt pieces now and enjoy them.

20. december 2022
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Besvarelse fra BLEUSALT

So sorry about that 🙈. We will always try and make an exception the policies in place are really standard and we wish we didn’t have to do it either but otherwise we would not be able to have a business. It’s hard. We want everyone to be really happy with everything. Xxxx

Bedømt til 4 ud af 5 stjerner

It used to be way simpler to check out

It used to be way simpler to check out! I didn’t know if you received my order or not——-and I love your collection 22

19. februar 2023
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Besvarelse fra BLEUSALT

It should be even easier than ever. let us know what we can help with anytime

Bedømt til 4 ud af 5 stjerner

Excellent experience & easy to checkout…

Excellent experience & easy to checkout fast shipping and a+ communication . My only “complaint “ if it is one- is that I dont personally believe that its an equitable offering to give an extra discount for those who use the app For purchases… My mum is in her 80s and would not know how to operate an app & im sure there are others..(download etc) - it shld be the same across the board. App or not.

18. februar 2023
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Besvarelse fra BLEUSALT

Thank you so much…. We wanted people to download the app so the extra incentive is for that purpose. Thank you also for your kind words.

Bedømt til 5 ud af 5 stjerner

Stylish and sustainable clothing

The clothes are beautiful, they're functional & stylish, each piece can be dressed up or down and I really love that it's sustainable fashion. I appreciate the reward program because it helps with my budget. I do wish when buying clothes online, there could be an exchange policy for different sizes. Especially if item was purchased with reward points or on sale.

17. februar 2023
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Besvarelse fra BLEUSALT

Working on this and going to change it based on your comments x

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