Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
2,2
11 anmeldelser
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The watch looks attractive, but the watch face has sharp edges. The metal band also feels cheap with sharp edges and a poor finish. However, the watch is easy to navigate and quite impressive. The packaging did not match what was shown in the advertisement. I hope this honest review helps.
The dress top was itchy. I requested a return slip to send it back. I emailed three times. Still no response. I will take this matter further and contact my bank. Dreadful service.
Besvarelse fra Blauue
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@blauue.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
DO NOT USE
Absolutely awful dress. Nothing like the picture. Quality terrible! Same issue as other rebiews here - they don’t reply to your email other than a blank saying we have replied. No refunded or return options despite saying they will. Raising transaction dispute through my bank to claw money back for goods not as described. Strongly suggest others do the same!
Besvarelse fra Blauue
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@blauue.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered 2 dresses both arrived & actually nice dresses but dont fit properly. Emailed as asked to start a return, lots of emails back asking questions, once I've replied to them another email pops up saying they have replied with return address but the email is blank! They have sent me around 6 of these emails. Avoid. Obviously scammers. I have also messaged their Facebook page & heard nothing back.
*Edit* there has now been 20 emails sent between me & this company, 1 of last emails offering me £15 back from a £30 order. They do reply but as soon as you ask for returns address & full refund they send yet another email to show they have replied but yet another blank email!
Besvarelse fra Blauue
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@blauue.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Ordered a dress, when it arrived it was cheap and nasty. Material was awful. I have been trying to get a refund form, but they say I need to pay the postage. They have now offered me £11, Don't use this site!
Besvarelse fra Blauue
Dear Customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We take full responsibility for every product. Please send your detailed information to our customer service email address service@blauue.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us the opportunity to make it right.
Brought a dress it's awful material horrible,sizing all wrong nothing like pictures of model wearing it have asked for refund keep getting automated messages very bad do not order from them .
Besvarelse fra Blauue
Dear Customer, thank you for your feedback.
We understand your feelings. It is possible that you did not contact our store's correct email address, which may have caused a delay in resolving the issue. We assure you that we will prioritize resolving the issue from the customer's perspective. Please send the specific details to our customer service email address: service@blauue.com. Our dedicated customer service team will provide you with the optimal solution within 24 hours. Please give us the opportunity to make it right.
Not recommended- goods poor quality not as described, or the correct size,
Took days to respond via email no telephone contact reply in broken English offering less than half money back and suggesting I give the dresses away or sell them!
Very poor quality and service
Besvarelse fra Blauue
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@blauue.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Did not buy from this company! I wanted a refund and wouldn’t reply to me - shocking!
Nasty material, poor quality pair of trousers. I expected soft, long and well fitted black trousers. What arrived was awful, scratchy and short trousers. I want to return them, just don't know how as the site is non existent. Shame 😞
Bought bra’s from blauue.com. Claimed to have a perfect fit and good support, they didn’t fit at all, the bra rode up constantly making it very uncomfortable. Tried to get my money back but they wouldn’t refund me, very frustrating. Really poor quality clothing and bad customer service
I ordered a pair or trousers, in the product page they were shown to have side pockets and a side zip.
The item I received was a very cheap and nasty fabric, with packing creases that did not drop out. There were no side pockets. More importantly, there was no side zip and the waistband had very little stretch so it was almost impossible to pull them up over my hips.
Also, I left a review on their site on the page for the item. It was never shown - they only have 5 star reviews on the page, With the quality of the item I cannot believe anyone would consider it worth 5 stars. So they obviously vet their reviews and delete all the bad ones... Hence leaving a review here
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
