blackstoneproducts.com Anmeldelser 

I order my black stone griddle. then a day later they offered the same product for $100 cheaper. I inquired if they would help match teh price. They stated no, since i had also purchased a cover and the seasoning oil they would not honor they price. When i tried to return unopened they charged shipping and 10% restocking fee. Do not buy from them They have poor customer service. blow is their email to me Welcome to Blackstone Support!
Hello G!

Thank you for contacting Blackstone Products.

After reviewing the link you provided, we found that it is for model 2322 bundled with the 30-piece kit. However, your purchase specifically includes the model 2322 with the 30-piece kit as well as item 6195 as separate items. Because the items in your order differ from the bundle configuration shown in your link, we are unable to match or adjust the price for this purchase.

We apologize for any confusion this may have caused and appreciate your understanding. Please let us know if you have any questions or if we can help you with anything else.

Sincerely,
Valton Mehana | Customer Support Team
Blackstone Customer Support | blackstoneproducts.com
North Atlantic Imports, LLC
(435) 252-3030 Ext:1

Do NOT use this company.
I made a purchase on the 9th August for a present for my son’s 40th birthday on the 9th September.
After 8 emails and two calls I cannot get a response, shipping details etc.

Totally unacceptable but by going by other reviews I will purchase a product in the UK.

Regards
Michael Miller

If I could give this zero stars, I would. Buying this Blackstone griddle has been one of the most frustrating product purchases I’ve ever made. From the moment I opened the box, problems started. The side shelf was welded wrong, the build feels cheap and flimsy, and converting to natural gas uncovered factory over-tightening that stripped threads and made the conversion kit nearly impossible to install. Customer service was even worse, 6 months of calls, repeating my story with no resolution. Meanwhile, a local retailer solved what Blackstone couldn’t in days by allowing me to pull parts off a display model. Then, within the first month, the cooktop warped. I’m willing to warn people away from this not because one griddle was defective, but because the company failed to stand behind its product. Blackstone has lost my business. There are far better options out there. Save yourself the frustration and spend a little more with a company that actually cares.

Blackstone griddle is obe of the worst items I have ever bought. I did everything it says to do and it still rusted now I can't even use it without replacing the top. What kind of metal are you using it must be SHIT MEATAL because only Shit metal rust .... I want my money back ....all of it

Covered with stickers that are meant to be removed but do not come off. Spent over 2-hours removing stickers. My first and my last Blackstone.

Terrible customer service. The connecting rod for the wheels broke on our "22 On the Go" griddle. The replacement part is not available on their website so I contacted CS. an unbelievable and terrible experience. No help whatsoever, all they tell me is the part is on backorder and they did it as a "courtesy" since it was out of warranty. If the had all the replacement parts available on their website I wouldn't have to deal with this crap.

Got a 36 inch Blackstone griddle from Walmart for father's day, the final part to assemble was the cover handle where there is a stripped nut. I have sent several emails to customer service, claiming that the US team was merging with the Canadian team. Another message that the replacement part was shipped .... Never got it .... Never had such bad experience.

I placed my order months ago and all l've gotten was radio silence and no product. I raised a dispute and Blackstock said they'd issue a refund but never did.
I am really disappointed and feel like l've been scammed.

Ordered a Griddle Stand 4 WEEKS AGO, and it has still not arrived! Emailed the Canadian branch of this company (located in Richmond Hill, Ontario) 2 weeks ago asking for an update on our order, and Robbie Kennedy told us it would go out the next day. It has still not arrived! Numerous calls to the customer service #1-888-873-8071 proved fruitless, as NO-ONE EVER ANSWERS THE PHONE! It doesn't even have a voice mail saying the name of the company you have reached. It just rings and rings. I HAVE SINCE DISCOVERED I CAN ORDER THIS SAME PRODUCT ON AMAZON, and it will ARRIVE THE NEXT DAY! Do not give this Blackstone company your business.

I bought a 28" griddle from Walmart and it went together good. Pre-seasoned the griddle as directed from their manual and website only to notice the cold steel warped bad in the middle. From edge to edge was a quarter inch bow in the middle. I tried to contact Blackstone on two different occasions, submitted two tickets and have yet to receive an email or phone call. It is July 2nd, 2024 now. I ended up taking the griddle back to walmart, they refunded my money back, no questions asked. I bought a Weber griddle now and I can already see the griddle has a better heat distribution, not warped and their customer service has always been top notch with my weber gas grills. I will not buy another Blackstone Product again. Their griddle is too thin and easily warped with high heat. I am just glad Walmart came through to the rescue!!!!!

I purchased the 28" griddle and I am very dissatisfied with the product. I first purchased it and there was a bracket that was missing a hole punched in it so I could not screw in a screw to attach it to the side of the griddle. Then I moved on to the other brackets and the screws would not tighten. So I returned it back to the store and purchased the same make and model.

The same issue happened with this one and the screws would not tighten so I went on to the next step. I finally got to the step of screwing in the screws for the air fryer and the screws that it referred to were already used for the shelf brackets. The instruction manual is incorrect.

The other issue I had is the second griddle that I purchased was already rusted.

I tried to use their online chat and call them but nobody responds.

Ordered a 36” Griddle, still under warranty. And bought a cover from them to exact fit on the same day we purchased the grill. We meticulously maintained it properly and out the cover on every time and made sure it was clean. We properly seasoned the grill as I explained we properly maintained the griddle. Called customer support and registered my grille and Nicolel was assuming we didn’t take care of it and I spoke to another rude representative. I will no longer be doing any business with this company.