Unusable service, terrible support and retention of funds. Avoid.
I subscribed to Blacknut to play Assassin's Creed Black Flag Resynced, but the service was completely unplayable. Despite running network diagnostics through their own tool and confirming a stable download speed, the stream suffered from severe input lag, constant stuttering and forced low-resolution graphics.
I spent roughly two hours trying to troubleshoot and get the stream to a functional state. When it became clear the fault was on their end, I contacted customer support to request a cancellation and refund under the UK Consumer Rights Act 2015, as the digital service was not fit for purpose.
Customer support flatly refused the refund, explicitly weaponising the 2 hours I spent trying to make their broken service work against me. To make matters worse, immediately after denying my refund, they completely deactivated my account and revoked my paid access to both Blacknut and Ubisoft+, meaning they have now taken my money and locked me out of the service entirely.
This is a direct breach of consumer law and a terrible business practice. I have ended communication with their unhelpful support team and am currently processing a formal chargeback dispute through my bank for services not provided. Avoid this platform at all costs.