Given the long hot, dry weather we have had this year, the container grown plants were in surprisingly good condition on delivery. They were well packed and promptly delivered. On the basis of this ex... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Fruit plant looked healthy on arrival and undamaged. Delivery was quick. All I would say about delivery was that we were informed it was going to be the afternoon and it turned up in the morning, jus... Se mere
Virksomheden har svaret
There was an issue with damage to one of the plants. This happened during transit. The response from Blackmoor Nurseries was rapid and reassuring. I am a repeat buyer from this supplier. The qual... Se mere
Virksomheden har svaret
Another good experience buying grape vines for our garden. Ordering was simple and delivery as promised and very well packaged. Maybe one or two too many order status emails, but not really a proble... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Blackmoor is one of very few Nurseries in the UK offering gardeners the opportunity to buy fruit plants direct from our Nursery. Blackmoor Nurseries is part of Blackmoor Estate in Hampshire which has been run by the Selborne family for several generations. At Blackmoor we are very proud about our heritage and history, and we’re absolutely passionate about our fruit plants. We have been growing them at our Hampshire based estate for over 100 years. All of our staff have been trained to the highest level in both the growing and packing of our plants and we all strive to produce top quality fruit trees and soft fruit plants. All orders are subject to rigorous quality tests at every stage of growth, and throughout the processes of lifting to packing. Roots are soaked and covered before shipping which means that each plant reaches the customer in prime condition. Our customer service team are all Blackmoor Nursery people and are happy to provide expert advice either by phone or email. They are industry experts and are always happy to share their knowledge and tips about how to get the very best from growing fruit.
Kontaktoplysninger
Blackmoor Estate, GU33 6BS, Liss, Storbritannien
- 01420 473576
- sales@blackmoor.co.uk
- blackmoor.co.uk
4,8
Fremragende
276 anmeldelser
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Extremely pleased with fig tree
Easy to find what I was looking for. Prompt delivery with item well protected. Fabulous condition, with good buds/fruit.Very pleased.
28. januar 2026
Besvarelse fra Blackmoor Nurseries
Hi Mik,
Thank you for your lovely feedback! We're delighted to hear that you had a smooth ordering process and that the delivery met your expectations. It's wonderful to know that the plants arrived healthy and beautiful.
Your satisfaction is our top priority, and we truly appreciate your kind words and support. If you have any further questions or need assistance, please don't hesitate to reach out.
Thanks again!
Best wishes
Jon
Very efficient and helpful service
26. januar 2026
Besvarelse fra Blackmoor Nurseries
Hi Helena,
Thank you for taking the time to leave a review! I am delighted to hear that you were pleased with the very efficient and helpful service you received.
Your feedback is greatly appreciated and helps us ensure we continue to provide the best service possible.
Best wishes,
Jon
Wrong plums, bad customer service
Bought a Herman's plum tree which went on to produce yellow cooking plums not the lovely purple Herman's as expected. After a lot of "we don't grow/sell yellow plum trees" and "it's not our fault" they eventually agree to replace the tree. The replacement tree has the gone on to produce the same yellow fruits. Blackmoor, despite evidence of these two trees sold by them producing yellow fruit, have been unwilling to accept responsibility. They are unable to supply the correct tree and have offered a refund for the original price of a tree.This does not cover the cost of a replacement tree from elsewhere nor does it reflect the time and effort take in planting and looking after these trees.
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra Blackmoor Nurseries
Hi Stephen,
Thank you for getting in touch and sharing your experience with us. I understand your frustration with the situation involving the Herman's plum tree, and I appreciate your patience throughout this process.
I want to clarify that we have offered a full refund for the original price of the tree. While I understand that this may not cover the cost of a replacement tree from another source or the time and effort you have invested in caring for these trees, we hope this gesture demonstrates our commitment to addressing your concerns.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and ensure a satisfactory resolution.
Best regards,
Jon Munday
Customer Service Email sent 23rd January 2026
Thank you for your email and for bringing this issue to our attention once again.
We sincerely apologize for the inconvenience and confusion this has caused you and your customer. We understand how frustrating it must be to receive incorrect fruit trees, especially after having experienced the same issue twice.
Regarding the yellow plums, I must clarify that we have not stocked a yellow plum variety for over 25 years. We produce around 50 Herman Plum trees each year, and we have not received any feedback indicating that the fruit produced is yellow. This situation is indeed puzzling.
We will investigate further to identify the source of the discrepancy. In the meantime, if you have any additional information or documentation that could help us in our investigation, please feel free to share it with us.
Once again, we apologize for any inconvenience this has caused you and your customer.
Thank you for your understanding and cooperation.
Blackmoor Customer Service Team
First time I used this company for my…
First time I used this company for my plant. Strong and healthy and well packaged
14. januar 2026
Besvarelse fra Blackmoor Nurseries
Hi Glynis,
Thank you for taking the time to leave a review! I am delighted to hear that you were pleased with the quality of the plants and the timely delivery. Your feedback is greatly appreciated and helps us ensure we continue to provide the best service possible.
Best wishes,
Jon
Besvarelse fra Blackmoor Nurseries
Hi Patricia,
It’s wonderful to hear that your order arrived promptly and the courier driver was pleasant to you.
Wishing you a fruitful gardening experience!
Best wishes,
Jon
Besvarelse fra Blackmoor Nurseries
Hi Barry,
Thank you so much for your lovely feedback! It’s wonderful to hear that your order arrived promptly and that you are pleased with the quality of our service. We take great pride in ensuring our products are in excellent condition when they reach you.
Wishing you fruitful gardening experience!
Best regards,
Jon
Prompt despatch of order.Good…
Prompt despatch of order.Good information re delivery and beautiful apple tree and blackcurrants. Everything in excellent condition and looking really fresh.
29. januar 2026
Besvarelse fra Blackmoor Nurseries
Hi Barbara,
Thank you so much for your lovely feedback! It’s wonderful to hear that your order arrived promptly and that you are pleased with the quality of your apple tree and blackcurrants. We take great pride in ensuring our products are in excellent condition and as fresh as possible when they reach you.
Wishing you a bountiful and fruitful gardening experience!
Best wishes,
Jon
great advice in advance
great advice in advance, and you carefully held back delivery until I needed my tree. Thank you for sterling service
28. januar 2026
Besvarelse fra Blackmoor Nurseries
Hello Michaela,
Thank you so much for your kind words! We are delighted to hear that your experience with Blackmoor was perfect and that our team was able to provide you with great advice and timely delivery of your tree. Your satisfaction is our top priority, and it means the world to us that we could meet your expectations.
If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We are always here to help and ensure that you continue to have a fantastic experience with us.
Best wishes,
Jon Munday
Great plants & perfectly packed
28. januar 2026
Besvarelse fra Blackmoor Nurseries
Hi Anne,
Thank you for taking the time to leave a review! I am delighted to hear that you were pleased with the quality of the plants and the timely delivery. Your feedback is greatly appreciated and helps us ensure we continue to provide the best service possible.
Best wishes,
Jon
Good quality plants and timely delivery
The plants were delivered on time and in good condition.
8. januar 2026
Besvarelse fra Blackmoor Nurseries
Hi Julie,
Thank you for taking the time to leave a review! I am delighted to hear that you were pleased with the quality of the plants and the timely delivery. Your feedback is greatly appreciated and helps us ensure we continue to provide the best service possible.
Best wishes,
Jon
Prompt service and high quality trees
I ordered a damson bush which arrived in excellent condition a couple of days later. It's now planted so we'll see. Blackmoor Nurseries have also been great with previous purchases when they organised delivery on the date I requested.
26. januar 2026
Besvarelse fra Blackmoor Nurseries
Hi Michael,
Thank you so much for taking the time to leave such a glowing 5-star review for Blackmoor Nursery! I'm delighted to hear that your damson bush arrived in excellent condition and is now happily planted. Your positive feedback means a lot to us and is greatly appreciated.
It's wonderful to know that you've had great experiences with your previous purchases as well, especially with the delivery arrangements. Our team always strives to meet our customers' needs, and it's heartening to hear that we've managed to do that for you.
Thanks again for your support and kind words. We look forward to serving you again in the future.
Best wishes,
Jon
really good plants
really good plants. delivered promptly this time and in good condition. thank you
8. januar 2026
Besvarelse fra Blackmoor Nurseries
Hi Jocelyn,
Thank you for taking the time to rate our Nursery with a 5 star review.
Best wishes
Jon
Besvarelse fra Blackmoor Nurseries
Hi Anna,
Thank you for taking the time to rate our Nursery with a 5 star review.
Best wishes
Jon
My plants weren't packaged very well…
My plants weren't packaged very well and I received a box of compost to rescue the plants from. Having sent a lot of plants in my time, there are plenty of ways to package them to stop this happening. Any leaf growth the plant had wae damaged.
Also, I wouldn't have known the root ball wasn't the pot size. The plants would have fitted in half the size pots. And we pay for the pot size. I am used to buying commercially and no nursery would do this to a professional. However plenty of retail nurseries pull this trick.
Customer service didn't seem to care much. Blamed delivery company. Told to wait to spring to see if plants survive and contact them at that point.
Hmmm
Thanks for your reply but I was told they were posted up a year prior and not just in the autumn
8. januar 2026
Besvarelse fra Blackmoor Nurseries
Hi Jess,
I hope you are doing well. I wanted to reach out personally to express my sincere apologies for the disappointing experience you've had with our nursery.
It is disheartening to hear that the packaging of your plants was not up to the mark. The Wasabi plants were potted on in the Autumn and as you know they make their new root growth in the spring. I take on board you comments and will add some text to any product in future to say something like "Recently Potted On"
Your feedback is invaluable to us, and we take it seriously. We will be investigating the packaging process to ensure that improvements are made and that such incidents are minimized in the future.
Thank you for bringing these matters to our attention. We genuinely appreciate your understanding and patience. Please feel free to reach out to us if these two plants fail to thrive in the spring.
Best wishes,
Jon Munday
Besvarelse fra Blackmoor Nurseries
Hi Steven,
I truly appreciate you taking the time to leave a 4-star review for Blackmoor! It's fantastic to hear that everything went well with the tree despite the dispatch delay caused by the cold weather. We will only dispatch Bare Root trees when the conditions are right.
Thank you once again for your feedback, and please feel free to reach out if you have any further comments or questions.
Best wishes,
Jon
quality unusual apple tree
quality unusual apple tree, well packed, now growing on allotment
13. januar 2026
Besvarelse fra Blackmoor Nurseries
Hi Mr Slatcher,
Thank you for taking the time to rate our Nursery with a 5 star review.
Best wishes
Jon
Besvarelse fra Blackmoor Nurseries
Hi William,
Thank you for taking the time to rate our Nursery with a 5 star review.
Best wishes
Jon
Besvarelse fra Blackmoor Nurseries
Hi,
Thank you for taking the time to rate our Nursery with a 5 star review.
Best wishes
Jon
This company came highly recommended to…
This company came highly recommended to me and my experience justified this. Excellent in all aspects from the specialised information provided on the website to the ease of ordering, all communication and delivery. The trees are in first class condition and arrived very well packed. This is a very good company and I felt my orders were good hands. I have ordered twice now and on both occasions they have been brilliant.
12. januar 2026
Besvarelse fra Blackmoor Nurseries
Hi Karen,
Thank you so much for your wonderful feedback! It truly means a lot to hear that your experience with our company has been excellent in every aspect, from the detailed information on the website to the ease of ordering and the communication throughout the process. I'm thrilled to know that the trees arrived in top-notch condition and well-packed. Your confidence in our Nursery and our service is greatly appreciated. Thanks again for sharing your thoughts!
Best wishes,
Jon
So far so good
So far so good.
I am blind and found choosing a nursery and then the actual fruit trees challenging.
I discussed my phone order with a very helpful lady called Ann. She advised and supported really well.
The communication around my order was excellent and my trees were delivered last week.
Apart from two of the tree branches protruding from the box, I was pleased with purchase. I planted them all within 24 hours as instructed and now await the spring.
12. januar 2026
Besvarelse fra Blackmoor Nurseries
Hi Phil,
Thank you for your 5 star review! I'm glad to hear that Ann was able to assist you with your order and that the communication was excellent. It's great that you received your trees and managed to plant them within the advised 24 hours. I'm sorry to hear about the branches protruding from the box, but it sounds like everything else went smoothly.
Wishing you all the best for the spring! Let us know if you need any further assistance.
Thanks again,
Jon
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