Black Milk Clothing Anmeldelser 177

Clothes are super comfy. Love the Halloween collections. Lorelei is also fantastic!

I always have such a great experience with Black Milk Clothing! The quality is consistently good, the shipping is reliable, and the customer service is friendly and helpful. Love their collabs – they make shopping with them even more fun!

BLACKMILK NEVER DISAPPOINTS!!
If I had the option to leave 100 stars, I absolutely would.
Ranging from the ease of use within their website, to their IMPECCABLE Customer Service and of course their products- I have NEVER had a less than perfect experience with them and will be a forever customer.
They are committed to their customers, ensuring everyone is nothing short of in love with their new pieces and the Customer Care Team always have our best interests at heart.
I’m always so excited to see what new collections drop and am always blown away- Blackmilk forever 🖤

Amazing customer service experience! I had a few issues with placing my order and Renee, who I spoke with, sorted everything right out! She was very helpful, prompt with responses, and so so friendly! You could tell she enjoys her job! Definitely one of the best experiences I've had with customer care.

This company has great quality clothing, is reasonably priced, well constructed and always super cute and flattering. The customer service is excellent, and they are very responsive to concerns about shipping and returns. I’ve been a loyal customer for over 10 years and am always excited to receive packages from Black Milk!

All these bad reviews and yet I've had nothing but good experiences with blackmilk. The clothes are beautiful, vibrant and get so many compliments. The material feels lush on every style I've tried (and I have had a few) and they usually have pockets! <3
When I've had an issue the customer service are very quick to respond and I've never had a problem ordering to uk takes a while but I have always received items in an expected time line.

And so I will keep buying their clothes and I will keep getting complimented on how beautiful they are :D

Disappointment. In one world. The company was great until the owner passed away. His legacy since has been ruined. First of all they stopped shipping worldwide, for no reason at all. I ordered some stuff via re shipping services. But my god. the quality of the items! They sell basically rip off versions of themselves now but the price is the same. The material is so cheap and the ends of the garments have no seams. Nothing. Disappointment over all. I think that with a little time they will lose all their success. What a shame. Not ordering ever again.

Horrible customer service with no concern or appreciation of loyal customers.

I bought their t-shirt Ditto dress on sale and I was shocked by the quality. Despite being half price the dress was still expensive at £40 (£52.00 with shipping). For that price, I expected better than cheap, thin polyester. I cannot believe they were charging £80 at full price. No way is it worth that much. Spend your money on better quality clothes!!

I just got a Yamamoto collab kimono jacket and it's dreadful, the print is blurry and the fabric is typical fast fashion crap. For the price this stuff is absolutely dreadful

Had a terrible experience with "express shipping". I noticed my order hadn't been shipped 5 days after ordering. Apparently the express part only applies to the mail carrier and not the overall service. Once they got around to shipping it, it did arrive via express post, but wasn't sent for a week or so. Sizing is a little all over the place now, and the prices are huge for quality.

DO NOT BUY FROM THIS BUSINESS! Ordered something express post and didn’t receive it a week later. I emailed them about it, they responded saying it was a processing error and would only issue a refund if I closed the PayPal dispute, yet when a business provides a refund a dispute is automatically closed. You can’t open multiple disputes so the business could ignore you after closing a dispute. Hence why you never close a dispute unless you’ve got the refund (tip to anyone else who comes across shotty business ethics such as this). Even tried to coerce me by saying you will have to wait a month for PayPal to refund you but we will pay you as soon as you close the dispute, integrity is absolutely zero. Perhaps the change of ownership/ management a year ago has impacted the business substantially & I question whether it is even fully operational. I strongly advise everyone to use Paypal always or save yourself the headache and buy elsewhere because if your not savvy you may be victim to their misleading practices.

I had pre-ordered part of a collection back in Nov 2024 when the shipment finally made it to the US I noticed the tracking pinged alot in a state away from me. Then a few days later it says it was out for delivery in that state. I messaged their customer support and they were no help. They said it is usps's fault. And they would not refund me.

I then messaged Usps. They found that the package had 2 different labels on it. Black milk still refused to take any accountability. I had to file a paypal dispute to receive my money back. It took over a month of fighting with them and for PayPal to rule in my favor TODAY. Absolute headache and I will never be ordering from Black Milk AGAIN. I have never delt with customer service worse than Black Milk.

I bought their FFXIV collaboration Spectre dress and I do love it. However, I am super disappointed by the raw edges not even having some sort of finishing on them. I understand it's a part of the style however, for the price I paid I expect there to be some sort of clear finishing on the edges, not sewn, clear finishing. I'm disappointed that I have to go in and do it myself. However, am I happy I got the dress? Yes. I would probably lean this review to a 4 or 5 star if the finishing was done properly done where the raw edges are sealed with something. I would say my review is leaning more towards a 3.5 but I cannot do have stars. But I will say if you can afford the cost and are okay with having the raw edges and finishing them yourself? It's a good dress for you, however, I think that not everyone wants to do that or desires to put in that work to prolong the life of a piece of clothing.

I was so disappointed when I received my order. Very overpriced for clothing that is very cheaply made. The clothing is very thin material and the hems aren't even sewn properly. You can buy similar looking clothes on sites like Temu for a fraction of the price and they are sewn much better. I won't ever be buying from Black Milk again. No wonder the mass produced Chinese clothing companies are doing so well! Time to up your game Black Milk.

Ordered something that apparently went out of stock instantly without being notified by the website, then waited weeks before I had to reach out to find out that the restock won't occur until well into the future. They tried giving me a functionally worthless 10% coupon on the email but didn't even include the code. I had no interest in buying an out of stock item.

Absolutely awful customer “service”. I buy clothes frequently from many retailers outside my country, and literally every single one mentions the type of duty to expect. I ordered one sweater, paid shipping, only to find out duty was 50% of my total item on top of it. When contacting to return, black milk informed me I would be paying for shipping… as if they’re not a corporation that can write off losses. Get wrecked black milk.

The dresses I received were not suitable, so I took advantage of their return process.

I sent them back via tracked aus post and they received it 2 weeks ago. I still have not received my money back. No one will reply to me on any of their platforms.

I had a terrible experience with Black Milk Clothing that I feel compelled to share. First off, the prices are absolutely ridiculous for the actual quality of their clothing—definitely not worth it.

I accidentally ordered an extra shirt, and let customer service know about this before they could ship it to me. They said they would issue a refund. They did give me a refund, but then they still charged me for the extra shirt AFTER the refund was issued... So basically they gave me the refund, only to take it all back.
Customer service has been completely unhelpful; they keep insisting it is the banks issue.
I wouldn’t recommend shopping here. There are far better options out there that prioritize both quality and ethical practices. Save your money and avoid the headache!

Great clothes! I hope they release another DND collection. Or maybe a BAULDERS GATE 3 one ;)