Overall, the company was professional. Customer Service reps and overall team was responsive, professional, and connected well with me. They tried to understand my needs and execution plan and then... Se mere
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Se, hvad kunderne siger
Fast easy quick and just amazing I love this app it's so much better then any other app to purchase Bitcoin with interac e-transfer thank you
I was looking for some sort of constructive criticism to help out, and I am sure there must be a way for you to get better, and the only thing I could think of is the wishing well sats expiring. It... Se mere
Virksomheden har svaret
I tried opening an account with Bitcoin Well to support them because I liked the idea that they send Bitcoin directly to your wallet, even though their fees are already high. After going through the p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
A non-custodial bitcoin company with a non-custodial Online Bitcoin Portal as well as over 200 Bitcoin ATMs across Canada. Our mission is to enable independence and we do so by offering the fastest and safest way to buy bitcoin.
Kontaktoplysninger
10142 82 Avenue NW, T6E 1Z4, Edmonton, Canada
- 1-888-711-3866
- help@bitcoinwell.com
- bitcoinwell.com
Du bør vide
4,4
Fremragende
128 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 41 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
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Seamless bitcoin purchases
I’ve used the website at least 20 times since the fall of 2024 to purchase bitcoin via e-transfers. Bitcoin Well send the bitcoin directly to my cold storage wallet. I’ve had no issues to date, and I am very pleased that I do not have to deal with the exchanges directly. Thank you.
3. april 2025
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
Direct to cold storage is the best!
Lately I've been tinkering with stacking sats to Lightning and then swapper my Lightning balance to on-chian sats (for free with our Swapper tool) and then I get a nice, consolidated UTXO sent off to my cold storage. It's the best!
if you have questions about our Swapper (or anything really) feel free to shoot me at email: k.fitz@bitcoinwell.com
Thanks for your review!
Konrad
Community Manager @ Bitcoin Well
So far so good
So far so good, I like how easy is to use the app and the interest I am getting for my coin. I am not a heavy investor and I am just learning about this.
3. april 2025
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
We are happy to hear you choose Bitcoin Well for your Bitcoin Journey!
We have all been there – learning about bitcoin for the first time. We are super passionate about helping you learn about bitcoin. if you have any questions about using bitcoin or Bitcoin Well reach out! You can contact me directly at k.fitz@bitcoinwell.com.
Thanks for your review!
Konrad
Community Manager @ Bitcoin Well
Great way to buy and transfer BTC to…
Great way to buy and transfer BTC to your cold storage wallets in one step. No slip and the buy price. I actually ended up with a slightly higher value from when I made the purchase. It wasn't fast, but definitely worth the wait to avoid the higher fees you may get with others. @darkram
22. marts 2025
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
Free sat delivery could be faster, but then you'd lose precious sats!
For that reason, I always take free delivery and a bit of extra waiting, too.
Every sat counts, but only when stored in self-custody!
Thanks for your review,
Konrad
Community Manager @ Bitcoin Well
Monetary reset is coming. BitcoinWell is already promoting the Bitcoin standard
BitcoinWell portal is the best place to purchase Bitcoin, even though it's KYC. Self-custody is the best place for you to keep your wealth, not with trusted third parties, and BitcoinWell promotes self-custody.
For non-KYC BitcoinWell offers ATMs and a light account. Ive used the ATMs, but I keep using the convience of their online portal. And they have the wishing well, I've won many sats from there.
@sirsnaxalot
11. marts 2025
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
We are thrilled to hear you are winning sats from the Bitcoin (Wishing) Well – good luck!
The Bitcoin Standard is near, and that's a good thing! We are working hard on enabling folks to replace their banks with bitcoin.
We are stoked to have you onboard, Jeff. And thanks for your review!
Konrad
Community Manager @ Bitcoin Well
Your crypto is with them, but they don’t give you the money.
1. Feb 21st transaction
My account was unverified, but I accidentally sold more than its limit. They locked my funds, and sending out manually. There was a 2 transaction, and support told me both will be “manually processed by next business days by their accounting team.” First fund came on next business day, but other one took 3 business days to arrive. But this was my fault, because I didn’t read the limits carefully.
2. March 17th transaction
Now I verified my account. Try to sell. Popped out error. Contacted customer services. Told me it will be done next business day. On March 18th, no response, no funds arrived. I need to follow up them, and eventually they sent out the payment.
Not my fault, their system problem.
3. March 25th transaction.
Try to sell. System error again. Contacted customer support. Next day, they said AGAIN “ACCOUNTING TEAM WILL PROCESS MANUALLY.” 27th today, and didn’t contact me, no response so far.
Not my fault, their system problem, not explaining what the hell is going on. But keep saying MANUAL PROCESS, which will not even go through if I don’t follow up.
25. marts 2025
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
HI David! I am incredibly sorry your transaction processing time has grown far outside of our intended turnaround time. We aim to process transactions quickly and without hiccup.
We understand that limits can be frustrating; thankfully, these are in place due to government regulations to protect our customers. Our limits can be increased by submitting a request with our team, which can potentially solve your BTC sell issues.
To help us quickly identify and resolve your issue, please share your Bitcoin Well username (welltag) and our team will have a look ASAP! I want to get to the bottom of this right away!
Konrad
Community Manager
I knew something was wrong when I…
I knew something was wrong when I received an e-mail asking me to complete the sign-up process, a process I never even started.
Other reasons this is an obvious scam:
1. August 2019 I began teaching myself on BTC and crypto currencies. I have never heard of Bitcoinwell.
2. Some of the reviews here state that they have used Bitcoinwell for years, as satisfied customers, since 2021. As archive.org can reveal, bitcoinwell.com was not really an active domain in the years before.
20. marts 2025
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
Hi there!
We sincerely apologize for sending you an onboarding email you did not sign up for.
We have owned and operated Bitcoin ATMs in Canada since 2013 under the name Bitcoin Solutions. In 2021, we launched an online non-custodial bitcoin platform in Canada and consolidated all of our Bitcoin businesses (Ghostlab and Bitcoin Solutions) under a single company, Bitcoin Well based out of Edmonton, Alberta.
We operate differently to crypto exchanges. Our online platform only supports bitcoin and we are non-custodial, meaning we never custody your bitcoin.
Recently we launched our online platform to the United States, which may be why you haven't heard of us yet even though you've been in Bitcoin for many years. You also may have recently seen us as main sponsors on the Simply Bitcoin Show or BTCSessions.
Once again, we apologize for any unwanted emails you received. orry again yoIf you have any more feedback you'd like to provide, feel free to contact me directly at k.fitz@bitcoinwell.com.
Can't KYC-verify account without first paying the newer-phone-tax
I understand the role KYC is supposed to play in preventing digital crime, but tethering KYC to processes and apps that require users to be using the latest phones comes at two terrible costs, at least. First, the cost to the consumer. Because mobile phone manufacturers want consumers to buy new phones often, manufacturers refuse to support phones with critical updates for more than a few years. Second is the cost to the environment. Phones contain lots of toxic components that are eventually dumped into the environment when phones are discarded--even when they're "recycled." Billions of phones are discarded every year (5 billion in 2022 alone according to the BBC's report on consumer e-waste).
Given the above, it's inexcusable that fintech services like Bitcoin Well use KYC services that require consumers use relatively new phones. I've tried for over 6 months to verify my account with Bitcoin Well. Today, after a lengthy exchange with one of their reps, the conclusion was that my phone isn't new enough to work with their KYC partner's app, Persona. The solution? "Buy a new phone then try again." Ecologically wasteful and financially insensitive (of clients).
Requiring a consumer to waste hundreds of dollars every couple of years JUST to have a phone that works with your app--or failing to offer a KYC onboarding process that doesn't require a new phone--is plain corporate irresponsibility. And this is a major reason so many are flocking to alternative decentralized no-KYC platforms. Not to break the law but because these trad-fi-proximal companies leave many no viable choice.
RESPONSE TO BITCOIN WELL
Thanks for replying, Bitcoin Well. I think your team knows there are already devices on the market that use non-commercial operating systems that are at least as secure as commercial OSes. Linux offers distros that are so secure and stable they're used by military and other high security services. Fintech could choose to release apps compatible with FOSS OSes. New phones every few years to stay up to date OR succumb to security threats is a false dichotomy. Nor is a device "obsolete" because a manufacturer chooses not to support it any longer to encourage users to buy new devices--a business strategy our best scientists tell us our world can no longer environmentally afford to normalize.
As for embracing innovation, it would be really innovative to engineer apps compatible with at least ONE free, proven-secure, ecologically responsible (works on older devices) OS.
Lastly, about balancing security and accessibility, if your KYC partner is requiring using newer machines just to gain access to your services, you're choosing to place a participation-tax on the world's non-wealthy. US federal & state governments, health care organizations, banks... and many other KYC-compliant organizations have figured out how to preserve compliance without burdening the non-wealthy with pay-to-play fees. That's balancing security & accessibility.
Thankfully, however, there are growing, trustworthy alternatives already in the market. More and more of us will choose these to preserve our savings without acquiescing to the personal & ecological burdens outlined above. Thanks for the exchange.
8. marts 2025
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
Hi MM,
Thank you for sharing your thoughts. We understand your concerns about device requirements, and we’d like to explain why they’re important for both security and innovation.
• Staying Up-to-Date: Modern devices are designed to receive the latest software updates, which are essential for protecting against vulnerabilities. Obsolete devices may no longer get these updates, leaving users more exposed to security risks.
• Embracing Innovation: As technology advances, newer devices support modern web APIs and features—like enhanced camera capabilities in browsers—that older devices simply can’t handle. This innovation is key to providing a secure and seamless user experience.
• Balancing Security and Accessibility: While we know these requirements can sometimes be inconvenient, they are in place to ensure that everyone using our platform remains protected. We’re committed to continually exploring ways to make our processes more inclusive without compromising on safety.
We really appreciate your feedback as it helps us improve our services.
Warm Regards,
Your Friends at Bitcoin Well
Check for help back from scam through…
Check for help back from scam through the username for help back from scam.
13. oktober 2024
Uopfordret anmeldelse
The cheapest and fastest way to buy bitcoin
The cheapest and fastest non-custodial bitcoin exchange. I love how I can simply send an e-transfer and then the bitcoin gets sent directly to my cold storage wallet, eliminating counterparty risk that other exchanges have.
21. september 2024
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
Thank you for your excellent review! We're delighted you appreciate our competitive rates, speed, and non-custodial approach. It's great to hear that our direct-to-cold-storage feature enhances your security.
We're committed to providing this level of service and security for all our customers.
Best regards,
Your team at Bitcoin Well
Superb interface and easy use
Superb interface and easy use! I enjoy the peace of mind it provide to self custody more than everything.
19. september 2024
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
Thank you for your fantastic review! We're thrilled you find our interface superb and easy to use. We'll keep working hard to maintain this standard of service for you.
Best regards,
Your team at Bitcoin Well
These guys are first class all the way
These guys are first class all the way. They do Bitcoin the right way, promoting self-custodial holding of BTC. The options they offer are stellar... many different ways to buy and sell.
tag: bluefuze
18. september 2024
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
Thank you for your fantastic review! We're glad you appreciate our commitment to self-custodial Bitcoin and our diverse range of buying and selling options. Your support means a lot to us, and we'll keep striving to provide top-notch service.
Excellent non custodial provider .
Excellent non custodial provider .
@cryptochuk
17. september 2024
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
Thank you! We're glad you value our non-custodial approach. Your trust in Bitcoin Well is appreciated.
I have used Bit Well for a long time…
I have used Bit Well for a long time made dozens of transactions and have had nothing but good results.
Recently I’ve bought &500 of bitcoin which was taken from me account. Several days later I received an email that my account is frozen. I contacted customer support and was told they didn’t keep why.
I would gladly change my rating to5 stars if my account was unfrozen and we could continue to work together again and continue with what once was excellent
23. august 2024
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
Thank you for your review and for being a user of Bitcoin Well. We greatly appreciate your business and the positive experiences you've had with us over the years. We understand your frustration with the recent situation and would like to address your concerns:
1. Account History: We acknowledge and appreciate your history of successful transactions with us. Your satisfaction has always been important to us.
2. Recent Transaction: We understand your concern about the recent $500 purchase. We explained in our support conversations why it didn't work.
3. Account Freeze: Your account was temporarily frozen when we were warned why your transaction did not work. This is a standard security measure to protect both our customers and our platform.
4. Account Closure: Our compliance team reviewed your account and made the difficult decision to close it. While we cannot disclose specific reasons due to our privacy policies, please understand that these decisions are not made lightly.
We sincerely regret that we cannot reopen your account or continue our business relationship. These decisions, while difficult, are necessary to maintain the integrity and security of our platform for all users.
We hope you understand that our actions are guided by strict regulatory requirements and security protocols.
Sincerely,
Your team at Bitcoin Well
I have $1900 in there and wrote them…
I have $1900 in there and wrote them that the site is not user friendly, I need some funds from the money I have in there but am not sure of what I'm doing.
I sent them an email with the instructions to close my account and send my money to " my wallet address"
The next thing I know they send me an email saying my wallet is empty, I have been scammed ???
29. august 2024
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
We deeply sympathize with your frustrating and distressing experience. We understand that you feel the site wasn't user-friendly and that you're confused about what happened to your funds. We'd like to address your concerns and clarify the situation based on our records and communications with you:
Non-custodial Service: As we explained multiple times in our conversations, Bitcoin Well is a non-custodial service. This means we do not hold any funds (neither dollars nor bitcoin) on behalf of our customers. When you purchase bitcoin through our platform, it is immediately sent to the wallet address you provide.
Your Transactions: According to our records, any bitcoin you purchased through our platform was sent directly to the wallet address you specified during the transaction. We do not retain any funds in an account for you.
Wallet Address: We checked the blockchain and found that the address you were using had been emptied. This means the bitcoin was received in the address that you provided and either you or a third party moved it afterwards.
Scam Warning: We repeatedly warned you about potential scam activities and asked for more information about your transactions. We also provided resources on how to protect yourself against scams.
Account Closure: As per your request, we closed your account to prevent any further transactions. However, this does not affect any bitcoin you may have purchased, as that would have already been sent to your specified wallet.
We understand this situation is distressing, and we sincerely wish we could do more to help. Unfortunately, due to the irreversible nature of bitcoin transactions, we cannot recover funds that have been sent to a wallet address, even if that address was provided by a scammer.
We strongly encourage you to report this incident to your local law enforcement. We're more than willing to provide any transaction information they might need for their investigation.
For future reference, we always recommend verifying wallet addresses carefully and being cautious of any third parties instructing you on cryptocurrency transactions. Our customer support team is always available to answer questions about our process before you make any transactions.
If you have any further questions about how our platform works or need any information for your police report, please don't hesitate to reach out to our customer support team.
Sincerely,
Your team at Bitcoin Well
It is very easy to buy through ATM...downhill from there.
It is very easy to buy through ATM. The problem the length of time it takes to deposit at other end. Today it is 7 hours and still no coins. Looking for another provider as that is just not acceptable. The challenge I have with most tech companies is their cavalier attitude. They think they can just abuse the customers and that is just fine. Zero human interface. The feeling I get? Maybe I am wrong but do not think so.
29. juni 2024
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
Thank you for your feedback. We apologize for any frustration you've experienced and would like to address your concerns:
Transaction Times: Our transactions are batched to reduce costs for our customers. There's a timer displayed on the Buy page indicating when the next batch will be processed. This method allows us to avoid charging you Bitcoin transaction fees.
Expedited Option: We do offer an option to pay the transaction fee yourself for faster processing if you prefer not to wait for the next batch.
Transaction Limits: For security reasons, we implement transaction limits for some users. These limits can affect processing times or whether a transaction is processed at all. We previously communicated with you about this issue affecting your transaction. Your limits are indicated in your dashboard. Limits increase can be requested, although they are evaluated on a case-by-case basis.
Customer Service: We're sorry you feel there's a lack of human interface. We strive to provide clear communication, as evidenced by our previous explanation regarding your transaction. Customer satisfaction is crucial to us, and we're always working to improve our service.
We appreciate your patience and would be happy to discuss this further if you'd like to contact our support team directly.
Thank you for allowing us to address your concerns.
Best regards,
Your team at Bitcoin Well
My first purchase went through but…
My first purchase went through but never ended up in my wallet. So that's $900 they lost me right off the bat. All they can say is it went through and don't know where it went through to and the issue was resolved without them telling me where my bitcoin went. I had to call my bank to try to cancel my second transaction when they left it in limbo.
Stay away from their service.
6. juni 2024
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
We take your concerns seriously, but we must firmly address several inaccuracies in your review:
1. Missing Funds: Your first transaction was not lost. It was processed and sent to the Bitcoin address you provided. This is verifiable on the blockchain. We sent you proof in our communications with you, and it is also displayed in your dashboard.
2. Second Transaction: Your second transaction was not processed due to exceeding your daily limit. These funds were never deposited to our account and should be automatically returned to you by Interac. We have also informed you that you can cancel it through your banking app or by contacting your bank (which you did).
3. Communication: We have repeatedly provided you with clear information about both transactions, including blockchain verification details.
We strongly refute any accusations of fraud or theft. All our operations are legitimate and transparent.
We understand bitcoin transactions can be confusing, but making false accusations is not constructive. We encourage you to review the evidence we've provided. If you're having trouble accessing your funds, we remain willing to assist you in tracing the transaction.
For any further inquiries, please contact our support team directly. We will not engage with threats or false accusations in public forums.
Bitcoin Well remains committed to providing secure and transparent services to all our customers.
first time user of this system I…
first time user of this system I transferred money in today, got a fraud alert from the bank. it was 30 minutes before i got to it, and said yes. It appears the money is in my account. I was planning on sending it to a guy for rent. I did not give him the password yet. He said there was a problem that the funds are held. this is what he said to do. go to an ATM deposit the same amount into my account, then come back to my computer and sell all of it. How does that make sense? He said my money will be gone tomorrow if I don't go to the ATM to put more money in. I told him again, that makes no sense to me. Why would my money be gone and why would putting more money into the account change that. He said don't say i didn't warn you... I believe he is scamming people and using bitcon to hide. the only way I discovered this was I send a note to the AirBnb manager and asked her if she knew Luca Petrucci, she said, no never heard of him, she and her husband own the property and only rent on AirBnb, not long term rentals, then we knew it was a scam. Luca told me I have to scan a bar code at the ATM to deposit the money, I said who is the bar code with. He said because he made the reservation it had to go into his reservation number. I said, but that means my money goes directly to you. He said but that's because the reservation is under me. strange, if he owns the property and we are doing month to month why is there a reservation. I told him I did not want to go to an ATM machine and put in more money. He said well that he's going to write to Bitcon Well and tell them he told me I would lose my money and that he warned me. The whole thing sounding more and more like a big scam to me. so if anyone has some advice or support or information, I'd appreciate it. Will bitcoin Well take the funds I have in my account. Can Luca petrucci get access to that money I have in my account without the passcode? I don't know. I'm hoping not.
6. april 2024
Uopfordret anmeldelse
Besvarelse fra Bitcoin Well
We are deeply concerned to hear about your experience with a scammer who was guiding you on how to use one of our Bitcoin ATMs. Thank you for bringing this to our attention. We want to clarify some important points about our service and address your situation:
Scam Confirmation: The scenario you've described is indeed a scam. Legitimate property owners or managers would never ask you to deposit money at a Bitcoin ATM or transfer funds in this manner.
Our Service: Bitcoin Well operates non-custodial Bitcoin ATMs. This means we don't hold onto dollars or bitcoin. All transactions are immediately converted into bitcoin and sent to the address provided during the transaction.
Your Funds: If you were instructed to enter a bitcoin address at our ATM, it's likely the scammer provided their own address. Unfortunately, once a transaction is completed, it cannot be reversed due to the nature of Bitcoin.
Account Security: We don't have user accounts that hold funds. Each transaction is separate and immediate. There's no way for the scammer to "take funds from your account" tomorrow, as we don't store any funds.
Rental Scam: It was excellent that you contacted the Airbnb manager to verify the property ownership. This smart action helped you uncover the scam.
Report the Scam: We strongly encourage you to report this incident to your local law enforcement and to any platforms where you initially encountered this scammer (e.g., Airbnb, if that's where you found the listing).
Future Prevention: Always verify the identity of individuals you're dealing with, especially in financial transactions. Be extremely cautious when someone instructs you to use a Bitcoin ATM, particularly if they're guiding you through the process remotely.
We want to emphasize that Bitcoin Well would never participate in or endorse such fraudulent activities. We are in no way associated with Luca Petrucci. Our ATMs are designed for legitimate Bitcoin transactions, and we're dismayed to hear they were used as part of a scam.
If you have any questions about how our ATMs work or need guidance on using them safely in the future, please don't hesitate to contact our customer support team directly.
Thank you for sharing your experience. It helps us educate other customers about potential scams and the proper use of our services.
Absolutely great service.
Absolutely great service.
I found the staff very helpful and knowledgeable about bitcoin.
I will be back when I decide to buy some more.
30. december 2022
Uopfordret anmeldelse
I had a big problem and tought I lost…
I had a big problem and tought I lost my money, someone called me (kinda fast) personally to explain what happened and reassure me that I would get my money… I recommend bitcoinwell, very useful and a good Support…
25. december 2022
Uopfordret anmeldelse
So far so good.
So far so good.
Opened with a crypto purchase and establishment of "cold wallet". Good service. Corporate representative was capable but not encyclopedially knowledgeable.
Will see what develops. Happy so far that security issues have been covered as best as possible.
14. oktober 2021
Uopfordret anmeldelse
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