Birminghammidshires Anmeldelser 

Absolutely horrendous company to attempt to deal with. Very, very poor customer service. Sick to death of having to contact them because they NEVER DO WHAT THEY SAY THEY ARE GOING TO DO. Just got off the phone again, unfortunately the complaints handler was rude, belittling and TALKED RIGHT THROUGH ME....Diane clearly had none of the skills required to deal with complaints. THE WORST DECISION I MADE WAS TO TAKE A MORTGAGE OUT WITH THIS BANK.....PLEASE DO NOT MAKE MY MISTAKE.......USE ANOTHER BANK WITH A BETTER REPUTATION, IT'S NOT WORTH THE STRESS.

Absolutely terrible. Despite informing them more than once that we rented out our house (hence the buy to let mortgage) they still insisted on sending mail to the rental. Then came a letter passed on by tenants that said our entire mortgage had changed as we lived there.... eh? No we don’t. So two complaints letters sent online were not responded to and a phone call to the complaints dept ended with a “I will ring you back...” I’m still waiting!

I tried to contact BM by phone. Hopeless. Waited 22 minutes. All I wanted by then was to close the account. Even that cannot be done seamlessly. Avoid this bank and its parent (Lloyds, i think) if you can.

Antiquated systems caused headaches. To open my account I had to send a cheque from a linked account. It then took 1 month for the account to be opened. Once opened I switched the linked account to my main account (Monzo). They locked the account and asked me to send a cheque. Monzo don't issue cheque books so after 1 hour on the phone I eventually was forced to submit a complaint to get it resolved. As soon as I made a complaint I went through to a manager who fixed it there and then.

The online service was awful, no mobile website let alone an app. They really need a good update to bring them in the 21st century.

If I could give 0 I would. Awful service, awful staff completely lacking any kind of customer service skill. They may have the best interest rates but avoid at all costs, not worth it.

Called up as website crashed when I was at the end of setting up an online account. Error message said there was a time out and to call Birmingham Midshires to ascertain whether my account had been set up. I called and spoke to a surly customer assistant who sighed and snapped that I needed to reapply if it was time-out error and it wasn't their problem. I mentioned the error message had told me to call to check the account hadn't been set up already and she very bluntly told me to reapply online if i hadn't received a confirmation email. I was very polite and don't feel this was reciprocated by BM staff.

I won't be opening an account as if this is how they speak to new customers signing up to use their services, I dread to think how they treat existing members!

They offer a 3 year online fixed rate account at 2.5% which is excellent these days, but what a performance! Physical letters to me and I had to send a cheque back. They require username, password, memorable phrase, security question, an account name, a token etc etc. After activating account next time I logged in I was asked for three letters from secure phrase but they were repeatedly rejected as wrong despite my having the phrase written in my diary so I know it was all right. It said if rejected 3 times they ask security question to let you reset phrase...but in fact they did NOT do that but simply suspended my account. Now awaiting reply to email asking what is wrong with the system. The rate is great but if it goes on like this I'll be glad I won't really need to look at the account until the term is up!

Utterly incompetent from start to finish.

Had to deal with them to settle my late mum's estate. Unlike every other bank we dealt with, they refused to release the information we needed to apply for probate until I'd hassled them a number of times, which held up the whole process by weeks.

We agreed to suspend payments on Mum's mortgage until we received grant of probate. After a couple of months I started getting threatening letters demanding payment. I set up a direct debit, which they acknowledged by letter, only to get more letters threatening collection action. When I called they had no record of the direct debit. I then tried to pay by card, but their system crashed and they couldn't say whether the payment (of several thousand pounds) had gone through or not. I was then informed that the 'late payment' might affect my own credit record.

When we later sold mum's house and I tried to pay off the mortgage, they were unable to tell me for several days whether the payment had been credited on the account as 'it hadn't been uploaded to the spreadsheet', despite repeatedly asking them as I just wanted reassurance that several hundred thousand pounds hadn't gone missing in the ether.

Would never use this bank again.

HAD MUM IN TEARS WITH THEIR INCOMPETENCE.

SADLY, THEY HAD THE LAST LAUGH WITH THE DISMALLY UNHELPFUL WAY THEY HANDLED AFFAIRS AFTER SHE DIED.

PROBATE IS NO FUN FOR ANYONE. BUT DEALING WITH THESE AMATEURS MAKES IT SOUL DESTROYING.

Have held mortgages and also long term saving bonds with this company and they were very good, in the last year their attempt at being reputable (returning arrears fees from 2009 and 2010) has been disastrous.... Service well below consumer standards, have not answered questions that have been repeatedly asked, to the point where a lack of trust has built up and I think they have something to hide....deeply frustrated and disappointed as a good firm deals well with service issues and previous to this issue had no previous problems

Opening an Easy access account is difficult and time consuming. Took forever and account had to be manually funded initially. Hopeless. Worst online account I have ever opened.
Just opened an account with RCI bank and it took minutes to open and fund. Use it as an example BM if you are in any way interested in improving your company image.
In addition the BM website looks like it was put together by a child. I've seen phishing sites that have been more professional.

15 minutes on hold to establish their online information for Faster Payments was incorrect. (Good job my sending back picked it up.)
Apparently they're changing their sort code. This has been ongoing since October 2017. FFS it doesn't take 2 months to change a sort code and get the website information correct.
Pull your bloody finger out.

Two stars is generous, they hey are pathetic.
After applying online they sent a form on 13th November which was returned the same day it arrived. At 7th December I am still waiting.
Then I phoned them to see if they were alive - seems like only just as I waited 1 hour 6 minutes for them to answer.
They need to know their competitors can do this without hassle in literally half the time

Applied online for easy access online savings account.... Waiting... Waiting ... Still waiting... Nothing Easy so far...

Birmingham Midshires have announced a market leading new easy access account. You can ONLY open it online. But unfortunately you probably can't.

I spent nearly half an hour giving them lots of confidential details, clicked the button at the end and it said...UNABLE TO OPEN ACCOUNT - TIME OUT ERROR.

After hanging on for about 20 minutes I spoke to the idiots asking to open the account over the phone and was told that I can only 'open the account online'. I was effectively told that they couldn't give a damn.

Originally opened an Easy access internet saver on 25.10.17 @1.30%. Waited 3 weeks for letter with Username to go online (although it was promised to arrive within 5 working days). No email advising of a rate increase from 01st Dec 2017 - not even mentioned by Customer Service Agent when I closed the account over the phone the same day.
Found out by chance on 02.12.17 from Moneysavingexpert website that rate went up to 1.45 % !
Re-applied online for same account.
What a waste of time and paper !