Birmingham City Council Anmeldelser 322

Compared to sandwell council this is a saint of a council

Negligence, dumb and discriminatory.
About to get sued for their gross actions too. Maybe they will listen then. Scum bags the lot of them.

Would give zero stars if I could.
I was sent a summons and then liability order for council tax when I pay OVER the prescribed amount every month. I contacted them on receipt of the summons and over a month later I still had no response until I got the liability order. It’s almost impossible to get through to an actual person on the phone. I finally did after an hour on hold for them to tell me my emails were in a queue and just to wait for them to be answered and that they wouldn’t remove costs.
I am being treated like some sort of criminal for no reason, I pay every month. It makes no sense and will be costing them even more money. The administration is appalling.

Birmingham Council are discriminating and nearly got me kicked out of my home all to do with a rent increase that it took them six months to deal with… I am a transsexual and Birmingham Council keep discriminating against me calling you Mr. And Sir During phone calls. and then laughing down the phone at me I filed today with my rent increase for housing benefit which I find them guilty and then while trying to complain about their behaviour they have us two tier complaint system which stage one they thoroughly denied and then stage two they would not let me make a stage two complaint and their way of dealing with me is to keep cutting me off the phone. Birmingham council is a disgrace and trans phobic. They simply are not bothered so this is my way of getting back at them to complain about them in Trust pilot.

The council tax department is utterly incompetent. I haven't lived in Birmingham for over 16 months, and I'm still being issued a bill for an account that was confirmed to be closed over the phone in August 2024. Any attempts to sort it have fallen upon deaf ears.

Absolutely the worst money grabbing overpaid bunch of wasters I've ever had dealings with!!!
Fines for everyone, paid council tax for what? They don't empty rubbish, police never turn up, god forbid I should have a fire!!! Waiting an hour on the phone when you call only to get rude staff that hang up on you!! Disgusting! And the amount of fines for people not seeing the tiny CAZ signs is astronomical! I've just seen the freedom of information letter...

They are telling me my call is important. Is that why so far they have kept me on the phone for and hour an 13 minutes.

I would like to say thank you to Steve & Jason who try their best to keep our area tidy and free of rubbish- almost Impossible with some people. Both of these workers are always pleasant/helpful. All the best lads.

Scummy little council tearing down great British flags and leaving certain ones up. Then when you ask them about it directly run away and hide, jokers

Your just a disgrace, that's all I've got to say

I had a deeply unpleasant and offensive experience in this shop. As a Black woman, I was treated with open disrespect and hostility by the owner, who I believe acted in a discriminatory and racist manner. His attitude was completely disgusting—dismissive, rude, and clearly biased.

There was no reason for how I was spoken to or treated, other than prejudice. No one should have to deal with that kind of treatment when simply trying to shop.

I strongly advise other Black people—and anyone who values respectful customer service—to avoid this shop. The way I was treated made it painfully clear that I was not welcome, and no one deserves to be made to feel that way.

I'm appalled that Equans employees are paid to stay home, provided with vans, and receive good wages. It's even more frustrating knowing that Birmingham Council is responsible for covering these expenses. My neighbor is one of these employees. He apparently has so much energy that he keeps the next-door neighbors up all night. Meanwhile, he can sleep during the day and still get paid. It's just not right.

Where to start. I have lived in Birmingham for just over 2 years. I have worked for local authorities myself. I have to say BCC are not fit for purpose. In the 2years I have had to ask them to deal with issues THEY are responsible for with no joy whatsoever… passed from one idiot to the next (when you can actually get through to speak to one) that has no idea what they are talking about but say it with conviction and confidence… as there is no accountability for them it seem…I have to say I have never come across such a useless pointless authority. The government seriously need to intervene and try to pull back some of what Birmingham as a city no longer has… BCC need a clear out of incompetent staff to be replaced by people that care what happens to the city and that know what they are doing/talking about. Apologies, the star for one thing they are good at “taking money”.. the mismanagement of it that follows goodness only knows… as there appears to be only consequences of this at the expense of Birmingham residents… as soon as I can I am out of this city and it’s a shame as Birmingham used to be and could be a great city.. unfortunately no longer the case due to BCC incompetence (putting it politely).
Also, the hub in Northfield (only place open for face to face contact within the council)… beware if you need to visit you will potentially be traumatised! Staff dressed scruffy and unprofessional by sight and by approach… smelly dirty carpets… no privacy for all to hear your personal details and business… disgusting place and avoid if you can…

This review may sound a bit desperate, but its true, and all the fault of BCC.
After living 8 years next to drug users/dealers. and being assaulted a total of 4 times.
Of which three of the assaults were spontaneous, and began by myself getting head butted.
The police than charged, arrested, and locked me up for assault, because I beat the first attacker.

I was later found not guilty, but all the 4 perpetrators were never even charged.
After 8 years I accepted another house within a 4-way swap, and was told that because it was an end house there was only two people, living
there and they were out at work all day, and so quiet that you never knew if they were in!
Completely fabricated treachery..!

First night there I wanted to end my life, it was complete hell and there were three couples in there working 24/7.
Put up with it for around one and a half years then finally complained to BCC, due to deep depression.
Council fobbed me off and responded that they had complied with Birmingham City Council's complaint policy with regards to both stage 1 and
stage 2 of my complaint and even asked if I was satisfied!

They contacted no-one, they took no action whatsoever and I'm still suffering whilst coming up to a decade of lies and ignorance shown by BCC.
I truly believe that a law should be passed that all government workers should be drug tested, because you just cannot deny the insulting
mannerisms of their staff that come across as none empathetic, clueless, with cavalier attitudes...
They have made up stories to which I have proof of, and even won several cases by using the Ombudsman service, but even they seem to duck
any real responsibility and make very little usage of their results.

Personally I feel that BCC should be closed down and replaced by private firms, that won't waste tax payers money by denying people justice..!
Even their so-called environmental services are completely pointless in both action and similar attitudes.
They never even turned up at all..!
It feels as if you give them all the evidence and they simply reply, 'we have no time for this, ask someone else'?
Disgusted, because basic human rights seem to have been overwritten by fools...

This is a council already under fire for financial collapse, mismanagement, service failures like rubbish collection, and repeated allegations of corruption. Despite being functionally bankrupt, they are now targeting non-local drivers with a penalty system designed to extract money, not improve air quality.

Their CAZ enforcement raises the fine by 50% if you try to appeal, punishing people for exercising a legal right. In my case, I submitted medical evidence of a recognised condition. They ignored it, issued a template rejection, and failed to consider their legal duty under the Equality Act 2010.

The vehicle is fully ULEZ compliant in London and enrolled in TfL’s automatic payment system. There was every reason to assume the same applied in Birmingham. Instead, I was penalised for an honest mistake caused by inconsistent and poorly communicated policies.

This isn’t environmental enforcement it’s a cash grab by a failing council. The scheme lacks transparency, consistency, or accountability. It’s a disgrace, and Birmingham City Council is unfit to run it.

Pointless contacting BCC, they no longer reply to complaints in regards to refuse collection, so reporting missed collections is pointles. They referred me to Local Government and Social Care Ombudsman that was also a waste of time. They told me because other people are experiencing missed collections then theres nothing that can be done amazing. So we will continue to pay council tax for a services we dont receiv.

Planned a long weekend in Birmingham with my wife, but came home after only I night. The pedestrian area was filthy with cigarette buts all over and overflowing bins. We saw 1 street cleaner but that was no where near the pedestrian area where he should have been.

Final straw was an elderly person pulling a case was stopped by an enforcement officer as he discarded a cigarette but in the gutter. I spoke to him and he told me he was fined £150 for littering! Fair enough he did wrong but a fine of that size plus lots of younger people were smoking but the officer did not approach them - he found an easy target! He told me he would never come back.

Council should be ashamed of themselves, they are bankrupt, cannot keep anything clean, then look to raise money by targetting elderly visitors.

Good luck with that strategy!

Birmingham City Council – A Complete Disgrace

Dealing with Birmingham City Council has been one of the worst experiences I’ve had. The level of unprofessionalism and disorganisation is shocking — it genuinely feels like dealing with a council in a failed, neglected country. When you ask for help or guidance, you're met with indifference and finger-pointing: “Not our responsibility.”

The city is falling apart. The streets are filthy, rubbish is everywhere, and rats are becoming a common sight. Roads are riddled with potholes and dangerous to drive on. Birmingham has become a clear example of how mismanagement and lack of care can destroy a city.

We deserve better. The people of Birmingham deserve leadership that actually does its job.

I have a chair lift.
It broke down on Friday 2nd may.
I reported to the council, and the repair engineer from Dolphin came.
He said a wire had broken, he would put on repair A.S.A.P.
Being, it was holiday weekend, my first contact was on Tuesday 6th May.
First Birmingham council to ask for update, then Dolphin.
Was, told for approval from council to purchase the parts needed.
Today, Thursday 8th May,spoke to council, who have approved the parts..
So, got back þo Dolphin, saying the parts have been ordered.
Will, phone when engineer coming to fix the chair.
I am a 82 year old man, who has struggled to get up and downstairs, for almost a week.
Disgusted.

12th April 2025
Received a visit from staff around approx 10:30 for an electricity check from private company from the City Council. I want to thank the polite staff who did an amazing job and who was very professional and worked hard. I hope his hard work will be recognised by his company and that he will be promoted :)
Thank you again to the father of cats Tim and Tommy