One of the best all round systems in social care for recording and evidencing what you do and how you do it. The analytics provide you with everything you need for key performance indicators and CQC... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Since using Birdie everything has worked very well. It is easy to use and there is always support if you need it. Families are always saying how helpful the daily logs are and it makes them feel happ... Se mere
Virksomheden har svaret
We have been using Birdie for nearly 2 years now and it has improved our efficiency and made care planning/monitoring a lot more effective as well as reducing man hours for finances including payroll... Se mere
Virksomheden har svaret
List of clients at my finger tips, care plans, tasks and call logs to keep you informed and updated. Concerns are easily raised without having to speak to anybody. Would be super helpful if birdie... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Birdie
Skrevet af virksomheden
Birdie is the smart homecare technology partner.
We help homecare agencies work smarter – not just harder – by connecting every part of the business in one place. From care management and rostering to finance, auditing, and workforce planning, Birdie brings everything together on one intelligent platform.
Every minute matters in homecare. That’s why Birdie gives you the tools to act fast, prove quality, and plan with confidence. It automates time-consuming admin and surfaces the insights you need to deliver high-quality care, while supporting your bottom line.
Over 1,000 providers trust Birdie to power more than 60 million visits a year. Because when you have technology that works by your side, you can care more and worry less.
Kontaktoplysninger
4 Fulwood Place, WC1V 6HG, London, Storbritannien
- info@birdie.care
- birdie.care
4,5
Fremragende
396 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy to use and have improved well in…
Easy to use and have improved well in the past months
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra Birdie
Hi Solethu, thank you so much for your lovely review, I'm so pleased to hear about your positive experience. Frances from Birdie
Besvarelse fra Birdie
Hi Roger, thank you for the lovely review, it's great to hear! Frances from Birdie
Besvarelse fra Birdie
Thank you for your kind feedback Jane - I'm so pleased you're satisfied with our service! Frances from Birdie
It has been a wonderful experience…
It has been a wonderful experience using the app thank you
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra Birdie
Hi Adejuwon, it's great to hear such positive feedback. Thank you for supporting Birdie! - Frances from Birdie
I think that Birdie application is…
I think that Birdie application is amazing and is helping me so much to complete all the necessary tasks every single day at my workplace. Thank you!
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra Birdie
It's great to hear such positive feedback. Thank you for supporting Birdie! - Frances from Birdie
Besvarelse fra Birdie
It's great to hear such positive feedback. Thank you for supporting Birdie! - Frances from Birdie
Tha aplication help me to work properly.
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra Birdie
Hi Sorin, thank you for taking the time to leave a review. I'm so pleased to hear you're satisfied with Birdie! - Frances from Birdie
Besvarelse fra Birdie
Thank you for taking the time to leave a review. We're delighted to hear you're satisfied! - Frances from Birdie
It saves all the data about clients and…
It saves all the data about clients and its user friendly. Doesn't take time to write about clients visit and it also helps especially on tasks you won't forget do do ant because it's all there on the app. My company has made everything easy by using Birdie.
1. august 2023
Uopfordret anmeldelse
Besvarelse fra Birdie
We're delighted by your feedback. Thanks for letting us know we're on the right track! - Frances from Birdie
It is a very smart app 👌 to keep care…
It is a very smart app 👌 to keep care records, giving all information about clients and their care. Good for time management and easy to use. This made me more confident about doing my work efficiently.
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra Birdie
Thank you for the review Mahbubul! I'm so pleased to hear about your positive experience. Frances from Birdie
Using this app.
Using this app.. make me up to date, punctual and active. I have a very good experience by working within my company and using this system.
Sometimes there is location issue, that might happen because of poor connectivity, other than that it’s very good app
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra Birdie
Thank you for the review Zarish, we really appreciate the feedback! Frances from Birdie
Health assistant carer
Birdie is informative, easy to use , guides on tasks to be done and medications to be given including dose and time
5. marts 2024
Uopfordret anmeldelse
Besvarelse fra Birdie
Thank you for the review Henry! We really appreciate the feedback. Frances from Birdie
Birdie is easy to use
Birdie is easy to use. Not complicated at all.
4. marts 2024
Uopfordret anmeldelse
Besvarelse fra Birdie
Thank you for sharing Florence! That's really great to hear. Frances from Birdie
Besvarelse fra Birdie
It's great to hear such positive feedback. Thank you for supporting Birdie! - Frances from Birdie
Birdie
Birdie is simplistic. Makes working and completing task very easy allowing the minimum of mistakes in the care setting
1. marts 2024
Uopfordret anmeldelse
Besvarelse fra Birdie
We're delighted by your feedback. Thanks for letting us know we're on the right track! - Frances from Birdie
Revolutionised Care Management: Birdie Review
As a care provider, our journey with Birdie has been nothing short of transformative. This innovative care management system has not only streamlined our operations but has significantly enhanced the quality of care we deliver to our clients.
From the outset, Birdie's user-friendly interface caught our attention. Its intuitive design made the transition seamless for our staff, eliminating the steep learning curve typically associated with new software implementations. Within days, we witnessed a notable improvement in time efficiencies across various facets of our operations.
One of the most remarkable aspects of Birdie is its ability to centralise all aspects of care management. Scheduling, task assignments, and client information are now consolidated into one platform, eliminating the need for cumbersome spreadsheets and endless email chains. This consolidation alone has saved our team countless hours, allowing them to redirect their focus towards providing unparalleled care to our clients.
Moreover, Birdie's real-time communication features have revolutionised how our team collaborates. Instant messaging and updates ensure that everyone stays informed and connected, facilitating seamless coordination even in complex care scenarios. This enhanced communication has not only improved the efficiency of our operations but has also fostered a stronger sense of teamwork among our staff.
In terms of the quality of care, Birdie has been a game-changer. The platform's customisable care plans enable us to tailor our services to meet the unique needs of each client. From medication reminders to personalised care assessments, Birdie ensures that no detail is overlooked, resulting in a higher standard of care delivery.
Furthermore, Birdie's reporting and analytics capabilities have provided us with invaluable insights into our operations. By tracking key metrics such as visit durations and client satisfaction ratings, we can continuously evaluate and refine our processes, further enhancing the quality of care we provide.
In summary, Birdie has surpassed our expectations in every aspect. Its seamless integration, efficient communication tools, and focus on personalisation have not only saved us time but have also elevated the standard of care we offer to our clients. We wholeheartedly recommend Birdie to any provider looking to enhance their operations and make a meaningful impact on the lives of those they serve.
21. februar 2024
Uopfordret anmeldelse
Besvarelse fra Birdie
Wow, your review has truly warmed our hearts! We're incredibly grateful for the opportunity to support your journey in revolutionising care management. Hearing how Birdie has streamlined your operations and enhanced the quality of care you provide is exactly why we do what we do! It's wonderful to know it's made such a positive impact on your team's efficiency and teamwork too. Thank you for your trust in Birdie Mitch - and for taking the time to share your experience. We're excited to continue this journey with you and look forward to supporting your efforts to provide exceptional care to your clients. - Frances from Birdie
Less pay for the employees
No doubt this is an excellent for the employers but not great for the employees. The travelling time wasn’t calculated on a ‘live’ basic or not even according to Google map. It is cut short substantially and part of the actual travelling time part has been translated into ‘waiting time’ which was not paid for. Most carers are on minimum wages already. We all have to work extra hours after waiting time was introduced. This is obviously an advantage for the employer so they can pay us less.
17. februar 2024
Uopfordret anmeldelse
Besvarelse fra Birdie
Hi A Fuller,
I'm really sorry for any frustration here - but thank you for the candid feedback regarding pay for travel and waiting times.
The way travel time can be currently calculated (especially in urban areas where traffic can affect commuting times) is not ideal, and can have a negative impact. That's why we're currently looking at how to improve the accuracy of travel calculations to ensure they better reflect real-world conditions, and don't negatively impact pay for anyone.
Regarding waiting time, Birdie encourages any employers using our system to compensate fairly for waiting time. In line with HMRC guidance in the UK, waiting time is indeed considered working time. That's why this principle is incorporated into our calculations for the National Living Wage - and why we communicate its importance to any payroll teams on Birdie to help ensure fair and lawful compensation for all work delivered.
I hope this has provided you with some assurance that we're working hard on travel time calculations on our side - and in reference to waiting times, I'd recommend sharing your concerns directly with your employer. However please do contact support@birdie.care referencing this review if you would like to discuss this matter any further, and we can set up a chat.
Frances from Birdie
Great support and guidance from the…
Great support and guidance from the Birdie team to migrate from one system to another.
I was provided with one to one Training throughout migration and also once we went live.
James and Sarah have always provided continuous support.
31. januar 2024
Uopfordret anmeldelse
Besvarelse fra Birdie
Thank you for sharing Lorraine! That's really lovely to hear. Lucy from Birdie
Wonderful!
Recently worked with James and the Birdie Team to transfer our entire organisation onto their system. Cannot rate the experience highly enough. The Birdie Team were always on hand to assist with any queries we had (have), and followed up with regular post-live meetings to ensure we had ongoing support after the transfer. The system is easy to use, versatile and supports our ways of working.
31. januar 2024
Uopfordret anmeldelse
Besvarelse fra Birdie
Thank you so much for this kind review! We're all really happy to have you as a partner, and are grateful you've found our team to be the lovely helpful bunch they are! Thanks again, Lucy from Birdie
It would be good if you could provide…
It would be good if you could provide space for the families of those cared for to make notes about the carer visits to include anything that the carers have missed out.
17. januar 2024
Uopfordret anmeldelse
Besvarelse fra Birdie
Hello Chris.
I'm sorry for the delay in coming back to you here. This suggestion is something the team here are actually looking into over the coming months - so I hope that in time we'll be able to get this review fully resolved for you.
However I also wanted to provide some context as to why this isn't a part of the family app already.
This additional communication through the family app is actually something Birdie have tested in the past with some of our wonderful homecare partners and families they provide care for. However, in testing, both carers and family members mostly found this feature to be a negative rather than a positive.
Here's what that testing found;
- Lines of communication became blurred, meaning carers acted on prompts from a family member which isn't officially logged by the agency. This could run the risk of then the agency not being able to properly spot, record and avert potential concerns as they don't have a record of the changes.
- There's always a chance that information could come through from a family member (for example, an assurance that medication has been ordered) that for some reason may then not be able to be fulfilled. This could then put the carer in a difficult position, where they have marked something as 'done' or 'ok' when actually it isn't. An official log is the easiest way to keep this from happening, and to keep everyone as safe as possible.
- Finally, most homecare businesses already have clear guidelines on how they communicate with family members, in order to provide the best care to their loved one. Birdie would be hesitant to provide anything which could counteract these thought-through guidelines - as we are just the platform they use to help deliver care, and not on the ground ourselves.
I hope that answers your question. If not, please do contact support@birdie.care referencing this review, and we can set up a chat as two way communication is something we're looking to build on in future and we'd love your feedback - or please share your concerns directly with the agency providing care to your loved one, and they can help you find a communication method that works better for you.
Thank you, Lucy from Birdie
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