Bought sit right rollator but was too heavy to get out of packaging so looked to return. To my horror, only a fraction of the amount had been funded so I expressed my displeasure. However I have n... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I am delighted with receiving the Uplivin Trive Rollator from Bio-Lec Mobility which has more than lived up to my expectations. It is a very versatile unit, built up to a high standard and able to f... Se mere
Good customer service. Shower chair arrived quickly and well packed. Unfortunately there was a manufacturing fault. Once Customer service contacted and fault identified a new chair was promptly sent.... Se mere
Not sure who’s fault it is,but ordered a rollater through Amazon,when delivered,it was just thrown over a 6 foot back gate which has a sign on it deliver to front door,not sure how they done this as... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Bio-Lec Mobility specialise in offering comfort and usability by providing the Best Mobility Aids for Elderly, Disabled Seniors & Less Abled people. Our diversified range of Mobility products includes Walking Aids, Bath Aids, Toileting Solutions, Household Aids, Kitchen & Eating Aids, Transfer Aids, Bedroom Aids plus many more to make living Carefree.
Kontaktoplysninger
Storbritannien
- biolecmobility.com
4,1
God
27 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 80 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Able to reach things without the fear…
Able to reach things without the fear of falling. Strong and sturdy and stable. Easy to assemble too. Good value for something so strong and stable. Customer service was excellent and helpful. If i need anything else I will certainly contact them. Highly recommend them.
12. januar 2026
Uopfordret anmeldelse
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. They accepted a transaction through their website and then tried to ask for more money after payment had been made saying they had listed the item incorrectly. They accepted payment which is legally binding. So they were happy to break the law to get every penny they could. Please don't use a company that would ignore legislation designed to protect consumers and act illegally. I have opened a case with Trading Standards and sent them copies of all emails. They forced a refund on me that I did not want. I wanted the items they sold. I identified the two acts they are in breach of so they acted willingly in breaching these with full knowledge of what they were doing.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Bio-Lec Mobility | Distributing Care
We would like to clarify that the item in question was listed on our website with an obvious pricing error. As soon as this was identified, we contacted you promptly to explain the mistake and offered a full refund, which was processed immediately.
Unfortunately, we are unable to honour orders where a clear and genuine pricing error has occurred. This is standard practice across online retail and is outlined in our website terms and conditions.
At no point did we act unlawfully or attempt to mislead you. Our team communicated transparently throughout and ensured that you received a full refund without delay.
We are sorry that you were disappointed with the outcome, however correcting genuine listing errors and refunding customers promptly is the responsible course of action in these situations.
Wishing you the best of health, always.
If it was possible to give a negative…
If it was possible to give a negative score then I would have.
The worst company I have ever dealt with, so unhelpful.
They do not listen when you inform them of any issues. You are expected to resolve any problems yourself despite having any physical disabilities. Requests for a call back constantly ignored..
Do not use them.
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Bio-Lec Mobility | Distributing Care
For context, the unit was hired for a fixed period but stayed on an extended holiday with you for several extra weeks beyond the agreed hire duration. During that time, we made multiple attempts to contact you to arrange collection, though we didn’t always hear back.
We always try to be as flexible and accommodating as possible, and in this case we allowed the hire to run well beyond the original agreement while trying to organise a convenient collection.
We’re sorry the experience did not meet your expectations, but we do wish the rollator had come back home a little sooner.
Wishing you the best of health, always!
Terrible company
Terrible company. Refuse to help when contact them.
15. september 2025
Uopfordret anmeldelse
Absolute worst company
Absolute worst company. Scammers. Dont accept returns for unused products. Dont give money back for elderly people. AVOID LIKE THE PLAGUE.
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Bio-Lec Mobility | Distributing Care
For hygiene and safety reasons, UK law does not allow the return of items such as commodes or other personal care products unless they are faulty. This policy is in place to protect all customers, particularly vulnerable and elderly users.
We understand this can be frustrating, but we always aim to provide clear guidance on returns at the point of purchase and in our product descriptions.
In this case, the return request appears to be due to buyer’s remorse.
We wish you and you the best of health, always.
BEWARE!! Selling dangerous products and don’t want to know when they snap
BEWARE!!
My 84 year old Mums’ mobility walker sheered off and snapped after 1 year of ownership and these charlatans don’t want to know! This mobility aid is absolutely vital to her being able to get around! Her mobility is really, really bad and she was very fortunate she didn’t fall, but it has really knocked her confidence! There is allegedly a 1 year warranty with it, and if there is even a very serious issue after this, you are on your own! They aren’t going to investigate or anything! Shocking treatment by an allegedly reputable company!
13. september 2025
Uopfordret anmeldelse
Besvarelse fra Bio-Lec Mobility | Distributing Care
We are very sorry to hear about your mum’s experience and understand how important a mobility walker is for day-to-day independence and confidence.
After reviewing the details provided, you confirm that the walker had been in used for more than 1 year and is therefore outside the stated warranty period.
While we appreciate your concerns, we are not in a position to determine how the product was used, stored, or maintained during the time it was in service, and for that reason we are unable to make any assumptions regarding the cause of the damage after this length of ownership.
Nevertheless, wishing you and your mother the best of health, always.
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