Bioflexwave Anmeldelser 

I ordered a Bioflex P120 in mid-January 2026. I continually chased the order in February, April and June and was repeatedly told that I would have to wait a further 8 weeks for delivery because components were missing.

By June, I had become concerned that the device was not going to be delivered, so I asked for my money back. Unfortunately, I had a similar experience with the refund. I was repeatedly told that the Finance team was processing it and that it had been prioritised, but the refund continued to be delayed.

I contacted the company every few weeks over the following months, but despite numerous assurances, I still haven't received my money back.

At the end of August, I have now had to request a chargeback through my bank to try to recover the money.

I have been very patient throughout this process, and I understand that supply-chain issues can happen. However, the length of the delay, followed by the difficulty in obtaining a refund, has been extremely disappointing.

Based on my experience, I would be very cautious about ordering from this company and, if possible, would consider purchasing the device elsewhere.

I ordered a Bioflex laser unit in 2025 and they charged my credit card before it even it shipped. They provided me with no shipping, no tracking info. when i called they said it should be coming soon. A month later, i heard nothing... I tried calling again and they just ignored me. Multiple calls and emails, all were ignored. This went on many months, must've been 7 months or more until i finally got the device. But within 2 days the device broke down from barely even using it. I tried contacting them again and nobody responded. I left hundreds of voicemails, emails and even though they said I can get a refund they all just ignored me. Their customer service is absolutely horrible. I urge people not to purchase anything from Bioflex, I lost thousands of dollars on such a useless device.

They took my money and made me fight 15 months to get it back.

BioFlex / Meditech accepted payment for an order they never delivered. A year of fake refund promises. A manager who put me on hold and hung up on me. And when I finally pushed back — outright misrepresentations that nearly cost me my money for good.

I only got it back because I refused to quit and had a mountain of evidence they couldn't wriggle out of. BioFlex never lifted a finger to make it right.

Read the other reviews. Clinics waiting months for machines they paid for in full. Customers ignored for half a year. This is not bad luck. This is how they operate.

If you buy from this company and anything goes wrong, you are on your own — and your only hope is every email you saved from day one.

They don't lose customers. They trap them.

They are leaving a product for sale that is out of stock. They didn't even notify me; I had to reach out to ask why my product would ship months from now.

They canceled my order but then claimed it would take 30 days to issue a refund, which is outrageous.

There are better products on the market anyway. Don't waste your time.

It is rare for me to take the time to write reviews, but sometimes you have an experience that just needs to be shared.
The company Bioflexwave.com is in Toronto, ON, Canada. We reside in Halifax, NS Canada.
Summary:
Requested return: Jan 5,
Received return label from Bioflex: Feb 23
Return received by Bioflex: Feb 27
Refund: None, as of Apr 6th

We placed an order on November 30, 2025, totaling $462. We received an email confirmation the same day—and then nothing. No shipping notification, no updates, just silence.

After waiting, I tried contacting them by email but only received an automatic “out of office” reply directing me to another contact for emergencies. I reached out to that person as well and, again, no response.

Interestingly, they had no issue charging our payment immediately.

After several attempts, we finally reached someone by phone. We were told the item was backordered—something that was never indicated at the time of purchase. This was meant to be a Christmas gift, and had we known, we would never have ordered it. It’s hard not to wonder if that information is deliberately withheld.

We requested to cancel the order, but it was shipped anyway on December 19 and delivered while we were away for the holidays.

When we returned in early January, we began the frustrating process of trying to return the item. Emails went unanswered, so we had to rely on repeated phone calls. We were promised a return shipping label, but it took six weeks—until February 23—to finally receive it. We returned the item immediately, and it was received by them on February 27.

Then came the frustrating process of trying to get our refund. After more follow-up phone calls, we received an email on March 6 confirming receipt of the return and stating they would begin the refund process. Weeks passed with no refund. More calls, more promises to “look into it,” and still nothing.

As of today, April 6, over a month later, we still have not received our refund.

What’s especially disappointing is that we previously purchased a $3,500 product from this company in 2022 and had a great experience, with excellent communication and follow-up. This time has been the complete opposite.

From what I can gather, Bioflex (Meditech International) was acquired about a year ago by DS Group. Whatever the reason, the level of service has significantly declined.

I would strongly urge others to think twice before ordering from this company. If a company is this poorly managed, it raises serious concerns about trusting the quality of their products.

This review is about Bioflex Wave located in Toronto, ON, Canada.

Buyer beware. I was excited to purchase a Wave Zone XL (a red light therapy panel) at a 40% discount on Black Friday; the item status showed ‘in stock’ and promised fast and free shipping. Within 2 days, my Visa was charged over $1300 for the purchase, but a month later, my item has still not actually shipped. Note that this was NOT a pre-order.

An email inquiry I sent went unanswered, so I phoned a few days later and was told there was some kind of guarantee I’d receive my item before Christmas and was also told a note had now been added to my order to expedite it. A week later it still had not shipped despite being expedited so I called again and was promised a return call from the Director who had processed my order. No phone call came…instead, I received an impersonal one-line email telling me my item was on backorder and would ship at the end of December.

After replying to express my dissatisfaction, I did receive a note and phone call from their CEO, but he could not explain why my card was charged WEEKS before they can ship the item or why the item is listed as in stock on their website when it’s back ordered, and he could offer no solution. He was unable to accommodate my requested solution, which was to reverse the charge on my credit card and re-charge it after the item ships…the only way to do this was to cancel the order and I could then place a new order, but I would not get the same 40% discount.

Credit card companies have rules that protect consumers, and Bioflex has violated Visa’s rule 7.6.1.1 which states that the transaction date of the charge cannot precede the actual shipment of the item. I have reported the violation to Visa.

Bioflex has continued to advertise the item as in stock on their website despite the backorder status and they have been unable to provide me with a confirmed ETA as the date keeps shifting and the CEO advised me that he couldn’t be certain that my order could be fulfilled from the next batch of inbound inventory because there were other backorders before mine.

Bioflex Wave’s poor business practices and poor customer service demonstrate a lack of integrity and respect for customers that is not just disappointing, but also questionable. They can and need to do better, especially given the high price points of their products.