I was dealing directly with Mark, asking a lot of questions about finding a replacement spring for my B16 coilovers on my RS4. He was great in providing all the information i needed and has source... Se mere
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Se, hvad kunderne siger
Phenominal customer service orderd 2 shocks and some top mounts but the tops were out of stock so they let me know and refunded them and the shocks were here in no time,will be ordering many more thin... Se mere
Have bought the most expensive shock absorber for a fiat bravo. Put it in my fiat had engine probkem and never started. I have same car in Italy send it there and put it in that car less than a year t... Se mere
Virksomheden har svaret
When I needed new front suspension struts for my Mercedes SLK AMG. I browses the Internet looking at suppliers and fom reading reviews I see that Bilstein we highly recommend. My local parts stor... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Bilstein Shocks.co.uk is the number one supplier for Bilstein shock absorbers and suspension kits. Our online shop has thousands of suspension car parts listed. We are now under the management of Sourcefy Ltd. UK, an official partner of Thyssenkrupp Bilstein GMBH. A home to Bilstein experts.
Kontaktoplysninger
71–75 Shelton Street Covent Garden, London , London, Storbritannien
- +44 20 7870 1187
- sales@bilstein-shocks.co.uk
- bilstein-shocks.co.uk
4,0
God
172 anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Phenominal customer service orderd 2…
Phenominal customer service orderd 2 shocks and some top mounts but the tops were out of stock so they let me know and refunded them and the shocks were here in no time,will be ordering many more things in future!
21. september 2026
Uopfordret anmeldelse
Mark was fantastic to deal with
I was dealing directly with Mark, asking a lot of questions about finding a replacement spring for my B16 coilovers on my RS4.
He was great in providing all the information i needed and has sourced me the individual part needed to avoid replacing an entire strut, very pleased with the customer service
21. september 2026
Uopfordret anmeldelse
Bought a complete leveling kit and…
Bought a complete leveling kit and after 1 year the shocks look like this,Rusty and leaking , Went threw Bilstein warranty department and got No where,Jessica Everett is the customer service rep- NO help at all !!
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello Rob,
Thank you for sharing your feedback. We know how frustrating premature failures are.
Please be advised that we are NOT Bilstein itself but just a dedicated retailer in the UK.
We do not recognize your name and/or order within our system. We also do not have a team member named Jessica Everett.
All dampers purchased from Bilstein UK are covered under a two (2) year limited warranty.
We hope this information will serve you well. You may contact your respective retailer for further assistance with this.
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Great service from the team
Great service from the team at bilstein, I ordered 2of the same side shock and also the wrong one! I contacted them via the chat service and got it all sorted and my order changed to the right one. Very happy with everything and look forward to getting my new shocks
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello Simon,
Thanks for providing a feedback.
We're glad to have served you well and we appreciate how you highlighted the efficiency of our chat service in supporting you throughout the whole process.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
We can also see that the order will be delivered to you today. Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Have bought the most expensive shock…
Have bought the most expensive shock absorber for a fiat bravo. Put it in my fiat had engine probkem and never started. I have same car in Italy send it there and put it in that car less than a year the right side has "exploded" and lost all oils and is noisy. Really disappointed 235£ a shock absorber bought from autodoc 🙄🙄
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello End Riti,
Thank you for sharing your feedback.
Please be advised that we are NOT Bilstein itself but just a dedicated retailer in the UK.
Kindly provide your feedback directly to the retailer you mentioned in your feedback.
All dampers purchased from Bilstein UK are covered under a two (2) year limited warranty.
We hope this information will serve you well. You may contact your respective retailer for further assistance with this.
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
I ordered parts from Bilstein over two…
I ordered parts from Bilstein over two weeks ago, and they sent me the wrong item. Since then, I've made repeated attempts to resolve this—multiple emails, phone calls, and voicemails—yet there has been no meaningful response. I've been dealing with someone named Mike in aftercare, but communication has been poor to nonexistent. I'm still waiting without a refund, without the correct parts, and without any clear timeline. This level of service is simply unacceptable. Customers deserve timely responses, clear communication, and prompt refunds when mistakes are made. As it stands, I'm extremely disappointed and cannot recommend this company.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello Andrew,
Thank you for sharing your feedback. We are genuinely sorry for the experience you have had and fully understand your frustration.
We acknowledge that the wrong item was sent and that you have had to make multiple attempts to get this resolved. That is not the level of service we aim to provide.
Unfortunately, Mike was recently away from work due to sickness, which affected our ability to respond as promptly as we normally would. While this explains the delay, we appreciate that it does not make the situation any less frustrating for you, and we sincerely apologise.
We have now performed your request and will look into its completion from our end. We are also reviewing what happened internally so that a similar communication breakdown does not happen again.
We appreciate your patience and are sorry that your experience with us has fallen short of the standard we expect to provide.
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Easy refund
Ordered a full set of shock absorbers and decided to send them back for a refund due to selling the car they would be fitted to. They made this process simple and i got my refund 3 weeks after sending them back. Customer service was excellent, they were very helpful.
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello,
Thanks for providing a feedback.
We're glad to have served you well and we appreciate how you highlighted our return process and how simple it is.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Everything's great and a special tip
I had a very good experience with this store, but here’s one important tip: contact their customer service team before placing your order. They can help you identify the correct model/part number for your specific application and also let you know whether the items are in stock or on backorder.
Special thanks to Louie, who assisted me throughout the process and was extremely helpful and knowledgeable in identifying the correct parts for my car. Highly recommended!
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello Waldemar,
Thanks for providing a feedback and for putting out such a helpful tip. This will definitely guide our future customers.
We're glad to have served you well and we appreciate how you highlighted Louie's efficiency in supporting you throughout the whole process.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Excellent Customer Service and Expert Guidance – Bilstein B6 for Audi TT Mk2mer service provided by the…
The customer service provided by the team has been amazing. A special thanks to Mark and Michael, who were extremely helpful throughout the process. They took the time to verify the fitment for my Audi TT Mk2 8J 3.2 V6 and guided me in choosing the right suspension setup.
I was initially quite confused between the Bilstein B6, B8 and B14 options, but Mark clearly explained the differences and helped me decide based on how I actually use the car. In the end, I went with the Bilstein B6, which was the most suitable option for my daily driving needs while still giving me the performance I was looking for.
The pricing was also very competitive, with a decent discount offered on the parts.
Overall, it has been a great experience so far, with excellent customer service, knowledgeable advice and very good pricing. I really appreciate the time and effort the team put into making sure I ordered the right parts for my car.
My only concern at the moment is the delivery time, as I am hoping to receive the parts as soon as possible. I will update my review once the parts have been delivered and I have had a chance to get them installed.
Highly recommended so far!
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello Vyshak,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are with the level of support you received from Mark and Michael to eliminate any form of confusion.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Really good customer service and…
Really good customer service and prices.
Postage is quick too.
I had a problem that I ordered a shock and then decided to go for lowered springs. They really helped out and their online chat is really useful if you’re unsure.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello,
Thanks for providing a feedback.
We're glad to have served you well and we appreciate how you highlighted our online chat service.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
When I needed new front suspension…
When I needed new front suspension struts for my Mercedes SLK AMG. I browses the Internet looking at suppliers and fom reading reviews I see that Bilstein we highly recommend.
My local parts store informed me i would have a minimum of 4 weeks wait so looking on the Internet i found this company and they offered good prices and decent delivery times.
From ordering to delivery couldn't have been easier and them checking back to make sure the ones I requested were correct for my vehicle.
They were dispatched with great speed and I received them the next day very well packaged.
I will be using again without a doubt
Many thanks.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello Mark,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are with how we fulfilled your order.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Excellent service
Excellent service! Needed replacement parts for an older set of coilovers and after contacting multiple other sources with no luck, Mike got me sorted right away! Knew instantly what I needed and helped me get them ordered.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are with how Mike sorted things out for you.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
very pleasant and helpful team
very pleasant and helpful team, guided me through the correct shock absorbers I was after to make sure its the correct ones, many thanks
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello Mazen,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are with how we catered to your needs.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Great experience
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello Maria,
Thanks for providing a feedback.
We're glad to inform you that the parts you need will be available sooner than you need them. It'll only be 2-3 weeks from order to get them shipped to your country.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Excellent customer service
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello Mark,
Thanks for providing a feedback and for notifying us of the successful delivery of your order.
We're glad to have served you well and to hear how impressed you are with how we catered to your needs.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Absolutely amazing customer service.
Absolutely amazing customer service.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello Dhruv,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are with how we catered to your needs.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim to provide the best customer service there is.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Bilstein quality shock absorbers at a…
Bilstein quality shock absorbers at a decent price. Technical query promptly answered.10/10
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello Keith,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are with how we answered your query.
Thank you for highlighting the quality of the products you received from us.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for competitive pricing each time.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Excellent prices and top class service
Excellent prices and top class service, items delivered promptly and excellent communication from the team. Recommended to all!
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello Hetal,
Thanks for providing a feedback and for commending our service.
We're glad to have served you well and to hear how impressed you are with our efforts.
We greatly appreciate how you highlighted our promptness with your order.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for excellence in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Great
Very Helpful. Very quick response I order the wrong part got hold of them instantly and they corrected it for me in a flash couldn’t be happier
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello Dexter,
Thanks for providing a feedback and for recommending us.
We're glad to have served you well and to hear how impressed you are with our response time.
We greatly appreciate how you highlighted our efforts in getting the correct part for you.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for correctness in our service.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
Great communication
Great communication, excellent quality, all delivered as promised!
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Bilstein-Shocks
Hello Lukasz,
Thanks for providing a feedback.
We're glad to have served you well and to hear how impressed you are with how we took care of you.
Thank you for highlighting the quality of our communication—we greatly value your acknowledgment.
Your words mean a lot to us. This will definitely drive us further down the line as we always aim for efficient deliveries each time.
Please do not hesitate to contact us again.
We'll be more than happy to assist you with your Bilstein parts needs.
Cheers!
Regards,
Bilstein-Shocks UK Team
Sourcefy Ltd.
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