Absolutely delighted with the service! The ordering process was smooth, and when the size turned out to be too small, the exchange was handled quickly and without any hassle. What really impressed m... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Allereerst, de kwaliteit van de shirts is buitengewoon. Het materiaal voelt zijdezacht aan op mijn huid en is van duurzame kwaliteit. Zelfs na meerdere keren wassen behouden de shirts hun vorm en kleu... Se mere
I never received my order. Then I was contacted by the Billie Ocean team because of this comment. But they never propose a solution to deliver my order or to get reimburse. Please don't buy their... Se mere
Virksomheden har svaret
Équipe très réactive par courriel, je m’étais trompé de taille, vite rectifié chez eux et reçu la bonne, produit de très bonne facture et en plus on rend un peu plus propre les océans, je recommande.
Virksomhedsoplysninger
Skrevet af virksomheden
Billie Ocean is a sustainable fashion brand specializing in men’s swim shorts made entirely from 100% recycled ocean plastic. Ethically produced in Portugal, the company focuses on combining style with environmental responsibility, offering a range of vibrant, high-quality swimwear designed to reduce ocean waste. Expanding on this commitment, Billie Ocean introduces shapewear-inspired swim shorts designed to define and enhance the wearer's silhouette. These shorts are built for performance, featuring quick-dry technology for ultimate comfort and convenience. The sleek, form-fitting designs merge modern aesthetics with practicality, ensuring confidence both in and out of the water. By blending cutting-edge design with high-performance materials, Billie Ocean reaffirms its mission to provide stylish, eco-friendly options while promoting transparency and sustainability throughout its supply chain.
Kontaktoplysninger
Blankenbergse steenweg 19, 8377, Zuienkerke, Belgien
- +32468226011
- info@billieocean.com
- billieocean.com
4,1
God
44 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely delighted with the service
Absolutely delighted with the service! The ordering process was smooth, and when the size turned out to be too small, the exchange was handled quickly and without any hassle.
What really impressed me was the personal service at my home to exchange the item. You honestly don’t get service like that every day!
Friendly, professional and incredibly helpful from start to finish. Highly recommended! 👌🏼
15. august 2026
Fast and good quality
17. juli 2026
I never receive my order and loose my cash
I never received my order.
Then I was contacted by the Billie Ocean team because of this comment. But they never propose a solution to deliver my order or to get reimburse.
Please don't buy their products. You will loose your money.
8. juli 2026
Besvarelse fra Billie Ocean
Dear Sir,
We are very sorry that you have not yet received your order. However, we would like to clarify that your order was dispatched on time and that we only became aware of the delivery problem after you posted your first review. We contacted you immediately afterwards and also opened an investigation with the carrier.
According to the tracking information, a request was made to change the delivery address. It appears that the parcel may subsequently have been delivered to a collection point but was not collected. The tracking now indicates that it is being returned to us. We are still awaiting confirmation from the carrier regarding exactly what happened.
We fully understand how frustrating this situation is, and we regret it just as much. However, it is not correct to state that we are unwilling to offer a solution or that you will lose your money. As soon as the parcel is returned to us, the order will automatically be refunded. Alternatively, should you still wish to receive the shorts, we remain happy to discuss a replacement shipment with you.
Unfortunately, delivery issues can occasionally occur outside our control, but we will always do our utmost to resolve them fairly.
Kind regards,
The Billie Ocean Team
They're a young company
It was hard to reach them by email.
They're a young company that still has a lot to learn.
But they went out of their way to resend me the product I hadn't received.
29. juni 2026
Besvarelse fra Billie Ocean
We are sorry that your original order did not arrive and for the frustration this caused.
Your parcel was shipped with PostNL on 29/06 but unfortunately appears to have been lost in transit. Although we work with established delivery partners such as PostNL, in very rare cases a parcel can go missing during transportation.
In the meantime, we have sent you a replacement parcel by express delivery at our expense, and you have confirmed that you received it successfully. Whenever an issue occurs outside our direct control, we always do our best to work with the customer and find the most appropriate solution, as we have done in this case.
We sincerely hope you are happy with your order and can now enjoy your Billie Ocean shorts.
Le service client ne répond pas depuis 3 semaines !
J'ai commandé un maillot le 09 août et j'essaie de me faire rembourser depuis cette date.
J'ai envoyé 5 emails et je n'ai toujours pas eu de réponse à ce jour !
26. august 2025
Uopfordret anmeldelse
Besvarelse fra Billie Ocean
Nous avons vérifié et votre commande a bien été remboursée après réception de votre retour.
Enfin livré Produits très sympa Merci Billie Océan
Commande du 2 aout toujours pas reçue !
Ou est la promesse de livraison en 4 jours ?
Dans un semaine , je n'ai plus besoin de mon maillot de bain......
4. august 2025
Équipe très réactive par courriel
Équipe très réactive par courriel, je m’étais trompé de taille, vite rectifié chez eux et reçu la bonne, produit de très bonne facture et en plus on rend un peu plus propre les océans, je recommande.
8. august 2025
Uopfordret anmeldelse
Was a pleasant surprise opening the…
Was a pleasant surprise opening the love package.
I ordered the burgundy swimshorts, very beauty color, super soft touch and cute small coin pocket inside.
I think i’m going for black and dark blue next time. Keep going BO
26. juli 2025
bei einem Kaufpreis von 81 € eine…
bei einem Kaufpreis von 81 € eine Rückversandgebühr von 11,91 € bei der Erstattung des Kaufpreises abzuziehen ist schon eine ziemliche Frechheit
23. juli 2025
Uopfordret anmeldelse
Besvarelse fra Billie Ocean
We’re sorry for the inconvenience. As stated in our return policy, return costs are only charged to the customer when no exchange is requested. We aim to be as transparent as possible, and we appreciate your understanding.
Bonjour,suite a ma commande commande…
Bonjour,suite a ma commande commande #1158 j'ai demande par mail les instructions pour la retourner et je n'ai reçu aucune réponse !!!!!!!
30. juni 2025
Besvarelse fra Billie Ocean
We’re very sorry for the delay in handling your return request. We always strive to respond to all emails within 48 hours, and we apologize that it took a little longer this time.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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