Billgang Anmeldelser 44

TrustScore 2.5 ud af 5

2,4

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

As a long-time seller on Billgang/Sellpass, I find it impressive how effectively they managed to ruin their reputation and exploit their customers. Since the migration even the most basic features hav... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I didn't want to use it in the first place because sellpass was more practical, but as they updated it frequently, finally billgang became very interesting to use. Staff always answer in chat, usually... Se mere

Bedømt til 4 ud af 5 stjerner

Overall, I really liked Billgang and I would definitely suggest it to my friends. The staff team is very helpful and friendly. But I give it 4 stars because I feel like some improvements... Se mere

Bedømt til 1 ud af 5 stjerner

Billgang marketed itself as a zero-fee transaction platform. They then added a 3% fee per transaction, did not inform anyone AND backdated that transaction fee on all previous payments. Pretty sure t... Se mere

Virksomheden har svaret


Kontaktoplysninger

2,4

Under middel

TrustScore 2.5 ud af 5

44 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

UPDATE: They ADMITTED the system is broken, promised a refund, then ghosted me (8+ Days)

I am updating my previous warning with shocking new evidence from their support team.

1. THE ADMISSION OF GUILT: Support explicitly admitted in our chat that: "On Sellpass, you can’t track your current balance since the platform no longer receives updates." This confirms they are charging INVISIBLE FEES that users cannot see or track. They admit the dashboard is broken, yet they still confiscate 100% of your sales revenue based on "hidden debts" you never knew existed.

2. THE BROKEN PROMISE: After I provided every single ID and transaction hash they asked for, they escalated the ticket and promised a resolution in "1-3 business days." It has now been 8 BUSINESS DAYS. They have gone completely silent. No CSV file, no refund, no explanation.

3. THE TACTIC: They stall you by asking for IDs (Sellpass Shop ID, Hoodpay Business ID, etc.), and once you provide everything, they ghost you hoping you'll give up.

DO NOT USE BILLGANG / SELLPASS / HOODPAY. They will take your money under the guise of "fees" on a platform they admit is unsupported, and support will lie to you about refund timelines.

Still waiting for my $60.

21. januar 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

!! NEVER use this website


Bad staff and extremely poor security.

Someone hacked into my store. I immediately contacted Billgang staff and sent multiple emails explaining the situation. They told me they were going to take action and escalate my case to higher staff, but nothing was ever done. I never received a proper response.

While all this was happening, the hackers were still accessing my store and changing all the Stripe and PayPal payment information in order to receive my customers’ payments. At that time, I had around 10 to 30 active sales.

The hackers had access to all my personal information. They tried to dox me and demanded thousands of dollars through Discord in exchange for stopping the attack. During all of this, Billgang staff did not even attempt to temporarily shut down the store, block access, or secure the account in any way. Nothing was done on their side.

I had to deal with everything by myself. I even had to ask people I know to help report and counter the doxing attempts. After three days, I finally regained access to my store and managed to identify one of the hackers.

I later got on a call with him to understand how he did it. At first, he refused to explain, but after pressuring him, he admitted that the issue was not caused by me. I did not leak my password, I had two-factor authentication enabled, and my password was very strong and complex.

He explained that they exploited a vulnerability on the Billgang website itself, which allowed them to gain access to my account.

Conclusion: never use this website — especially if you are in the online or cheat-related business. The security and staff response are completely unreliable This happened back in 2024 i just wanted to add a bad review for christams and lower there rating since i lost allot of Monney because of this incident

28. december 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Allowing sellers to remove negative…

Allowing sellers to remove negative reviews is a major red flag. I was scammed by a seller and shared my honest experience, but my review disappeared after only about 30 minutes! This practice is highly unprofessional and feels like it encourages more scammers to take advantage of customers. Disappointing and unacceptable

26. juli 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

No support for weeks

8. maj 2025
Uopfordret anmeldelse
Billgang-logo

Besvarelse fra Billgang

Hi A.P.,

Appreciate your patience here - we’re seeing some longer response times at the moment, but we’re working hard on getting caught up, and implementing changes to help deliver faster replies going forward.

Bedømt til 5 ud af 5 stjerner

5 Stars, love it

The selling is very easy there.
The support is great and nice!
5 Stars.
It's a bit complicated to set everything up but in the end, its very nice

2. april 2025
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Easy to use but few bugs.

Easy to use but few bugs.
Unfortunately the online support doesn't answer.

2. april 2025
Uopfordret anmeldelse
Billgang-logo

Besvarelse fra Billgang

Hi M. Vincent,

Appreciate your patience here - we’re seeing some longer response times at the moment, but we’re working hard on getting caught up, and implementing changes to help deliver faster replies going forward.

Bedømt til 1 ud af 5 stjerner

Really lousy and scammy service

1. marts 2025
Uopfordret anmeldelse
Billgang-logo

Besvarelse fra Billgang

Hi YOUSSEF,

Billgang is a digital commerce platform and not a digital marketplace. This means that when you purchase a product, you send the payment directly to the business, and not Billgang.

Billgang does not middleman, withhold, or proxy payments. We also don't provide support to customers because we are a software company, not a marketplace as previously noted. We recommend contacting your bank to open a dispute or contact the business directly for a refund.

Bedømt til 1 ud af 5 stjerner

Let's people sell illegal products en…

Let's people sell illegal products en services hope you guys get caught someday :)

16. marts 2025
Uopfordret anmeldelse
Billgang-logo

Besvarelse fra Billgang

Billgang is a commerce software platform built for internet businesses to accept payments, sell digital products, and build an online store.

Billgang is not an investigative authority and is not empowered by law to investigate potential activity you've linked above, as such powers are exclusively vested in duly authorized law enforcement agencies.

However, if you believe a business is in violation of our policies, please get in touch with our team via https://support.billgang.com/en/articles/8915859-how-do-i-contact-billgang-support.

Bedømt til 1 ud af 5 stjerner

Terrible

As a long-time seller on Billgang/Sellpass, I find it impressive how effectively they managed to ruin their reputation and exploit their customers. Since the migration even the most basic features have been downgraded or removed, with promises bringing them back "soon" stretching since early last year. All support messages are being ignored for weeks. And their main selling point "zero fees" now only applies if you pay $300/month for this garbage

12. februar 2025
Uopfordret anmeldelse
Billgang-logo

Besvarelse fra Billgang

Hi Fx,

As you might be aware, Billgang has been building instrumental software that powers your business to scale with a competitive edge regardless of the industry you're operating within.

When your business uses our software on our base subscription plans such as Core or paid subscription plans such as Core Plus and Business, we charge a variable transaction fee of 2.9% plus 0.07 per transaction, billed through our payment processing partner. We've always been transparent regarding our pricing structure and platform model on how we bill our customers, and we're always happy to continue clearing things up whenever you get in touch with us in the future.

However, we understand that our pricing model may not fit all sizes based on your business industry, which is why we're continuing to stand behind our commitment to charging zero transaction fees on our Scale plan. You can learn more about our pricing structure here: https://billgang.com/pricing.

Bedømt til 1 ud af 5 stjerner

Awful.

I purchased an item from a seller using Billgang's platform and never received it, despite maintaining communication with the seller over at least a couple of weeks and requesting a refund. I submitted a negative review stating the trouble I had and that neither the item or a refund were received. There was no identifying information or anything untoward in said review and only the facts were stated.

The review was removed, and I have no idea why.

This seller on Billgang has a pristine, untouched 5-star rating over hundreds of reviews. I believe this is fraudulent and Billgang is facilitating it by allowing the seller to remove reviews that are negative (yet truthful) to maintain a false sense of security on their store.

After contacting Billgang on their online webchat about this situation, they never replied to either the webchat or e-mail address I supplied.

Avoid.

31. december 2024
Uopfordret anmeldelse
Billgang-logo

Besvarelse fra Billgang

Hi Scott,

Billgang is a digital commerce platform and not a digital marketplace. This means that when you purchase a product, you send the payment directly to the business, and not Billgang.

Billgang does not middleman, withhold, or proxy payments. We also don't provide support to customers because we are a software company, not a marketplace as previously noted. We recommend contacting your bank to open a dispute or contact the business directly for a refund.

Bedømt til 2 ud af 5 stjerner

Feedback from a 3-year store owner on Billgang/Sellpass

I’ve been a seller on Billgang/Sellpass since the early days. In the beginning, Sellpass attracted customers by claiming to be different from its competitors, offering no fees or commissions.(imgur. com/r7jQsmU) Over time, however, they started pressuring their members, raising monthly subscription prices, and we continued paying, while they started ignoring many issues and complaints. They stopped dealing with existing problems and began adding impressive features only to the highest-tier package. Over time, they adjusted the existing features to be exclusive for customers who purchased expensive packages. They basically stopped hesitating to tell us: either pay more, or your efforts will be in vain. Recently, they started losing customers because now the most important thing for Sellpass/Billgang is money. This platform, which we initially signed up for as a commission-free payment provider, now charges us a monthly package fee and on top of that, asks for a commission on payments made by our customers.

Many features that were once free are now offered for a fee, and previously promised things were left unfinished.
Given the situation, I stopped buying high-priced packages with price hikes of up to 2-3 times.
Yet, Billgang continues to pressure us into paying. I don’t use any of the current payment methods, I only use PayPal, which is processed through a transfer method outside of Billgang, but despite this, Billgang has no involvement in this transfer and still asks for a commission on each one. This is absurd because either you charge a monthly package fee, or you don't charge anything for the package—charging a commission on every transfer is unreasonable.
I don’t think there is another platform where you pay both a transaction fee and a package fee.

The only reason I am still using this site is out of respect for my customers. Billgang, which kept us engaged on the site with attractive promises and words for years, only to force us to pay later, will eventually realize that this "pay-to-win" mentality is wrong when they evaluate the customers they’ve lost in the long run.

5. februar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

After 4 days of trying to contact via…

After 4 days of trying to contact via email in connection with the switch from sellix.io to Billgang, no response. Also, no discord invitation. Make no promo on Telegram if you are not following up!

3. februar 2025
Uopfordret anmeldelse
Billgang-logo

Besvarelse fra Billgang

Hi Joris,

Appreciate your patience here - we’re seeing some longer response times at the moment, but we’re working hard on getting caught up, and implementing changes to help deliver faster replies going forward.

Bedømt til 1 ud af 5 stjerner

Billgang is now a scam, stay far away.

I paid my dues of $200 to this site and STILL do not have access to my site after 10 days. What kind of scam are you guys running? No-one replies to e-mails or the live chat and there's no option to start a new chat. Can I please remove my items from my store? I will never use your site again, this is ridiculous. My site is called letscook.bgng.io, please check your e-mail. I sent my transaction ID and everything you guys need to restore my account. The payment is MADE. Please. Stay far away from these guys.

25. januar 2025
Uopfordret anmeldelse
Billgang-logo

Besvarelse fra Billgang

Hi Diego,

As you might be aware, Billgang has been building instrumental software that powers your business to scale with a competitive edge regardless of the industry you're operating within.

When your business uses our software on our base subscription plans such as Core or paid subscription plans such as Core Plus and Business, we charge a variable transaction fee of 2.9% plus 0.07 per transaction, billed through our payment processing partner. We've always been transparent regarding our pricing structure and platform model on how we bill our customers, and we're always happy to continue clearing things up whenever you get in touch with us in the future.

However, we understand that our pricing model may not fit all sizes based on your business industry, which is why we're continuing to stand behind our commitment to charging zero transaction fees on our Scale plan. You can learn more about our pricing structure here: https://billgang.com/pricing.

Bedømt til 1 ud af 5 stjerner

Big scammer, dishonest

Viking store link is now using your platform, His store link is
vikingtokens.store
He is a scammer and never return payments of many people. It's previous shop was on sellix.io platform viking.sellix.io
Now he is on your platform. This owner is a scammer and will burn your legit platform's publicity. You need to remove his store.

13. januar 2025
Uopfordret anmeldelse
Billgang-logo

Besvarelse fra Billgang

Hi MUHAMMAD,

Billgang is a digital commerce platform and not a digital marketplace. This means that when you purchase a product, you send the payment directly to the business, and not Billgang.

Billgang does not middleman, withhold, or proxy payments. We also don't provide support to customers because we are a software company, not a marketplace as previously noted. We recommend contacting your bank to open a dispute or contact the business directly for a refund.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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