Bike Discount Anmeldelser 26

The store is unresponsive to complaints. I submitted a claim regarding a product not matching the specification, and I have received no proper response or resolution. Very disappointing experience

Item never came. Actually, by the tracking number, it would be sent back to the seller (The package has never left Germany though...). The main problem is, that there is no any way to contact them. PayPal has helped me out to get my money back.
Not recommended!!!

Primo ordine evaso con successo e tempi di consegna rispettati.
Se proprio devo trovare un pelo nell’uovo, migliorerei leggermente i filtri di ricerca: il sito, così com’è, risulta un po’ dispersivo.
Detto questo, esperienza complessivamente positiva.

I purchased a pair of Campagnolo Zonda wheels from Bike discount in Germany and when they arrived i noticed a slight defect on the free hub. There was some noticeable scuff marks on the hub. I wrote to the company and they wanted me to pay the return postage fees to examine the wheel which they thought happened in production in Italy. I thought that this would be too expensive and agreed to take a 10 euro voucher which Martin from Bike Discount sent me to me in a voucher code to the value of 10 euro as mentioned earlier. The voucher was valid for 3 years from the date of the email. Just recently I tried to use the voucher and at the checkout section at the payment stage the voucher would not work and the website displayed an "Invalid" and "Voucher not Found" message before the page crashed and I lost all the items I had in my cart and had to start the entire process again. I have written now twice to Martin at bike discount and I just keep getting the same generic response from him saying that their is a system error, yet when I google this it claims that Bike Discount have no major problems with their vouchers. Why can't Bike Discount just send me a new code? I have asked Martin this and I have gotten no response from him. This is very unprofessional from a company like this and makes me very suspicious of them not wanting to honor a valid voucher after sending me goods that were slightly damaged and promising me this small voucher as a good will gesture which now I regret taking. I should have sent the entire wheel set back if I had of known this is the way I would be treated.

Update:

I have now received a response from Bike Discount and hopefully the matter is resolved. Thank you to all the staff at Bike Discount and to Martin for sending me a new voucher code.

Danke.

I order RSP fork oil.
Unfortunatly i never received it.
DHL transporter send it back to Bike Discount without any contact tentative.
This a transporter probleme responsability. But the probleme is tht IT IS IMPOSSIBLE TO JOIN BIKE DISCOUNT IN ANY WAY.
I wanted to claim and found a solution : no email, no phone, and the contact form do not work.
I do not recommend to buy on this website.

Constructive feedback ...
Bought an item (bar tape) on 14 Nov 2025 and have not receive it yet.. (today it's 5th Jan 2026).
Contacted support service twice and got an answer saying they are "investigating"...
More than 1,5 month have passed and I don't have my item and don't know when can I expect it...
Asked my money back and still no feedback... this is not acceptable..
I think bike-discount.com must raise the customer service grade to level with the "market".

Stay away from this shop. My parcel sent from Germany to the Czech Republic has been in the UK by mistake for more than a week and bike discount is not solving it in any way and is refusing to accept a complaint or refund for the undelivered parcel. Customer service is absolutely dysfunctional.

Bought an e-MTB and pedals from them. Came packaged well and everything was in order.
Put the pedals on and started my journey.
25km in (2 days) I put some force down trying to cycle really quickly, and felt a snap. The pedal partially ripped through the thread of the crank, and was now sitting at an angle.

I emailed them with clear pictures and told about my experience. Their first response was that I attached it dry (not true) and didn't torque it down enough, which also wasn't true. I told them this, and in the meanwhile found out that the crank used on this bike, has 2 reviews on their site, and both reviews complained about this exact same problem, that the threads wouldn't hold the pedal in, either stripping the threads or falling out completely.
Furthermore, when inspecting the other side, the crank showed virtually no 'damage' at all on the black coating, meaning the pedal is fairly loose in there, and it makes sense it would strip the crank.

They ignored this, and offered eventually 40 as courtesy, which is the price of the crank. I told them this was fine, if the pedal was still usable (which is still stuck in the crank right now), otherwise I wanted a new pedal or the 53 euro to replace it. They refuse this and now made a new claim, that it was 'clearly screwed in crookedly', which is insane, because it would require tremendous force to get it all the way in like that, would immediately notice it, and would be easy to remove it. They effectively repeatedly called me a liar, all this at the chance of this costing them 53 euro.
I've asked to be in contact with someone else to file a complaint, and we will see how that goes.

It's clear that you get what you pay for, you buy a bike that offers great value for your money, but when you need support, they will just call you a liar, show any decency and refuse to pay for the damage that a product caused that has only negative reviews for this exact problem. Talking about gaslighting your customers.

Nothing about the process was good. Took days to ship, shipped with half the address, stuck in the post for weeks, no answers from the company then they’re rude to you? My forks were returned to Germany and I am still out of pocket. Honestly the worst company I’ve dealt with in recent years, genuinely AVOID for all international customers, it seems to be out of their ability.

Habe ein BOB Ibex Trailer gekauft in Sonderangebot mit Tasche. Bestellt habe ich Freitag Abend und der Trailer wurde am Montag Morgen im einwandfreien Zustand geliefert. Lies sich problemloses Zusammenbauen. Einziges Manko die Bestellbestätigung lies sich nicht korrekt ausdrucken da Adressen fehlten bei der Bestätigung. Bug? Ansonsten schnelle und reibungslose Abwicklung wie bei den Bestellung vorher. Gerne wieder

Bra priser när du handlar, men vill du returnera blir du rånad. Om du inte bor i Tyskland erbjuder BikeDiscount inte någon retufraktsedel med en fast returkostnad vilket gör returnerande krångligt och apdyrt. Informationen om detta är inte tydlig på hemsidan. Att returnera ett par stänkskärmar som jag just köpt från dom för ca 300 skulle kosta 450 kr...

SITE D'ARNAQUEURS!!!
Des milliers d'euros dépensés chez eux depuis des années, sans aucuns avantages, remises ou fidélisation...
Achat d'un vttae avec confirmation de patte UDH par un conseiller,a la réception de celui il n'en est rien!!
Résultat:revente d'un groupe SRAM AXS T-TYPE NEUF a perte bien entendu.
Une roue arrière avec roulements morts et un pneu Maxxis Assegai avec un défaut!Demande de garantie avec de nombreux mails...Résultat ils ne répondent même plus!
Et j'en passe et "des meilleurs"!
Achats dernièrement d'équipements hiver pour près de 500€,dont des chaussures NORTHWAVE KINGROCK au prix de 192€,une semaine après elles sont affichées a 160€!!!
DE QUI SE MOQUE T'ON??!!!
DES ARNAQUEURS,JE NE VOIS QUE CE MOT!!!
N'ACHETEZ PAS CHEZ EUX ET BOYCOTTONT CE GENRE DE SITE QUI VOUS PREND VOTRE ARGENT DUREMENT GAGNE!!!
FUYEZ CE SITE,FAITES MOI CONFIANCE.

Déjà plusieurs achats chez Bike Discount dont un VTTAE et un VTT. Prix très intéressant, livraison des vélos montés dans des cartons vraiment bien conçus et quasi à l'épreuve de tout.
SAV rapide (réponse dans la journée à une demande de facture pour un ancien achat).

J'ai reçu mi décembre une paire de freins dépareillés, l'avant est noir brillant ,l’arrière est gris/noir mat avec des marquages différents! Sur leur site les deux freins sont noir brillants... j'ai renvoyé le frein non conforme mais du coup je n'avais pas de frein arrière.
Suite à mon problème, Mario, du SAV de Bike discount que je remercie, m'a contacté le 20 janvier m'expliquant la cause de leur erreur et en me proposant de m’expédier le bon frein au prix initial avec livraison gratuite.Frein reçu, tout est OK, même si cela à pris un mois.

De multiples commandes effectuées toujours livrées en temps et en heure. La sélection de produits est interessante, les prix aussi.

Diese Bewertung bezieht sich auf aktuelle Bearbeitungszeiten von Bike Discount.

Die BEARBEITUNGSPROZESSE bei Bike Discount, in diesem Fall eine Reklamation, dauern teilweise bis zum 2 MONATE.
BD begründet dies mit Krankheitsausfällen.

Aktuell kann ich deshalb keine Bestellungen bei Bike Discount empfehlen.

Um dies aber nochmal in Relation zu setzen:
Die bisherigen Bestellungen liefen sehr gut.
Diese Bewertung bezieht sich auf die aktuelle Lage des Unternehmens.
Allerdings scheinen laut einigen Erfahrungsberichten mehrere Nutzer*innen ähnliche Schwierigkeiten in der Vergangenheit gehabt zu haben.

Ho acquistato una bici elettrica di marca presso BIKE DISCOUNT in Germania risparmiando tanto nei confronti del mercato italiano , servizio clienti molto efficiente e gentile, la bici è arrivata come previsto nei tempi di spedizione con corriere DHL perfetta !! In futuro mi rivolgerò a loro anche per acquisti di accessori e ricambi visto che hanno una vasta scelta a prezzi convenienti .

Wat een gedoe om een artikel terug te sturen. Na vele mails met de klantendienst kunnen/willen ze nog geen duidelijk antwoord geven omtrent kosten en terugbetaling. Klantonvriendelijk

Il miglior prezzo sul mercato. Merce arrivata in 3 giorni lavorativi dalla Germania grazie a DHL. È comunque incredibile che si risparmino 70€ su 200 comprando in Germania merce italiana prodotta a 20 km da qui.

Fantastic experience from beginning to end! The order was sent quickly, delivery was done quickly, and the package arrived intact and without items missing. This is a huge step up from a company such as Bikeinn. Well done!