Kindness and friendly Staff
Kind friendly staff. The atmosphere was welcoming with calming music. Lots of samosa choices and aromatic masala chai. ☕️
1. august 2026
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
3,5
Middel
17 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
3,5
We visited Big Mum Samosa’s today after…
We visited Big Mum Samosa’s today after our park run tea and the samosas were absolutely delicious. Fresh, full of flavour and clearly made with care. The service was also excellent, friendly, welcoming and efficient from start to finish. A great local spot and definitely somewhere we would happily recommend to all my friends and family.
1. august 2026
Uopfordret anmeldelse
Big Mums Samosas is amazing
Big Mums Samosas is amazing. We did a parkrun and then went for samosa and masala chai. The customer service was exceptional and there was a lot of warmth and love as we entered. Everyone enjoyed themselves and I’d highly recommend it. Asian women run will be back. Thank you for your hospitality.
1. august 2026
Uopfordret anmeldelse
Quality has gone downhill
Quality has gone downhill
I used to love these samosas but recently I ordered - the taste gone downhill and it feels like any other supermarket samosas but price is £40 for just 15 pcs
I am going to stop ordering from this now
3. juni 2026
Uopfordret anmeldelse
Very nice service and the samosas were…
Very nice service and the samosas were delicious, would definitely go again!! Highly recommend
15. maj 2026
Uopfordret anmeldelse
Lovley atmosphere but travelled far to…
Lovley atmosphere but travelled far to flavour less samosa’s, very bland for a south Asian palate. Also please note there is no toilet facilities on premises. ( I was told they had been prohibited by H&S near their kitchen facility!) I was told as a Muslim to pop into the Britannia pub opposite.
6. maj 2026
Uopfordret anmeldelse
We visited Big Mum Samosa’s today and…
We visited Big Mum Samosa’s today and the samosas were absolutely delicious. Fresh, full of flavour and clearly made with care. The service was also excellent, friendly, welcoming and efficient from start to finish. A great local spot and definitely somewhere we would happily recommend.
25. april 2026
Uopfordret anmeldelse
My experience on big mums samosas
My experience on big mums samosas. Ordered them just to see what the hype is about and if they are actually tasty so would order again. The only plus point for me was the box they arrived in. The pastry is awful, falling apart. The veg ones had a slight kick but the rest of the taste was very mediocre. The lamb ones felt like I swallowed a cup of oil. Very over priced for what you get. Iv had better free ones at Indian weddings. No sauces or chutneys come with it, you can’t eat them there and then as they come cold. Sorry not for me
25. februar 2026
Uopfordret anmeldelse
Had enough filling but flavour it's a…
Had enough filling but flavour it's a mid for white people. Lacking on flavours and high cost
7. februar 2026
Uopfordret anmeldelse
Disappointing
We ordered the veggie and lamb boxes of 5. The lamb ones were incredibly dry and bland - no taste whatsoever just a bit oily. As for the vegetarian ones, they weren’t bad but I’ll be honest I’ve had better. The most troubling part is how small the samosas were! Not very impressed, which is a shame as I was excited to try.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Big Mum’s Samosas
Hi Sam,
Thank you for taking the time to share your feedback — we really do value it. We’re constantly refining and improving our recipes, so comments like yours genuinely help us do better.
If you’d be willing to give us another chance, please drop us an email at hello@bigmumsamosas.com — we’d love to make it up to you by sending some free samosas, either delivered or in store.
Thanks again for your feedback, and we hope to have the opportunity to change your impression.
BMS 🧡
Utterly delicious !
Utterly delicious, we visited Richmond for the day and walking down the cutest lane off the high street and discovered Big Mums Samosas. Honestly I would travel to Richmond again just to eat these, delicious, thin and crispy, filled with chicken tikka, or spicy lamb, paneer and much more !! super friendly staff, high class, 10 out of 10 !
11. januar 2026
Uopfordret anmeldelse
Besvarelse fra Big Mum’s Samosas
Hi Andrea,
Thank you so much for such a wonderful review!
We’re absolutely thrilled you discovered us on your walk through Richmond and loved the samosas so much. Hearing that you’d travel back just for them truly means the world to us.
We can’t wait to welcome you back to Big Mum’s Samosas very soon! 🧡
I visited your shop in Richmond and was…
I visited your shop in Richmond and was welcomed with warmth and friendliness. The food was fantastic and the chai was lovely. I left the shop feeling wonderful, as the owners were so kind to me. Thank you for your hospitality. I'll be back!
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Big Mum’s Samosas
Thank you for taking the time to share such a kind review. It was a pleasure welcoming you to our Richmond shop, and we’re so happy you enjoyed the food and chai. Your lovely words truly mean a lot to us. We look forward to seeing you again very soon!
Really tasty samosas delivered to our…
Really tasty samosas delivered to our office for Divali - would use again for sure. nice comms over email - but maybe could do with a phone number
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Big Mum’s Samosas
Thank you for your feedback and for choosing us for your Diwali celebrations! We’re so glad you enjoyed the samosas and found the email communication helpful. We really appreciate the suggestion about a phone number and will certainly take that on board. We’d love to work with you again in the future.
The worse place you can buy samosas…
The worse place you can buy samosas from. Tasteless, waste of money, ordering expensive is terrible and the service received is useless. Do not waste your money here
4. juni 2025
Uopfordret anmeldelse
Besvarelse fra Big Mum’s Samosas
Thank you for sharing your feedback. We’re really sorry to hear that your experience didn’t meet your expectations. This isn’t the standard we aim for, and we take comments like yours seriously. We’d appreciate the opportunity to understand what went wrong and see if we can make things right. Please feel free to contact us directly at hello@bigmumsamosas.com so we can look into this further.
Agree with other reviews
Agree with other reviews, tasteless, was hoping for something special given the hype. Nice packaging
27. juni 2025
Uopfordret anmeldelse
Besvarelse fra Big Mum’s Samosas
Thank you for taking the time to share your feedback. We’re sorry to hear that the samosas didn’t meet your expectations, especially given the anticipation. While we’re glad you liked the packaging, we’re disappointed the flavours didn’t come through for you. We truly value honest feedback and would appreciate the chance to learn more about your experience and see how we can improve. Please feel free to reach out to us at hello@bigmumsamosas.com
Terrible and tasteless
Ordered some samosa s for a special day was really looking forward to eating them, unfortunately the samosas had no flavour were completely tasteless and although the boxes show them with chutneys we had no chutneys as they are now charging for chutneys, this is misleading and to be honest not worth the effort in buying again.
7. marts 2025
Uopfordret anmeldelse
Besvarelse fra Big Mum’s Samosas
Thank you for your feedback. We’re sorry to hear that your order didn’t meet your expectations, especially for a special occasion. We’re disappointed to learn that you found the samosas lacking in flavour.
Regarding the chutneys, we’d like to clarify that this is clearly stated on our website prior to ordering that chutneys are not included and are available to purchase separately. That said, we appreciate your comments and understand how this may have been disappointing.
We value all feedback and will continue to work on improving both our products and customer experience. Thank you for taking the time to share your thoughts.
Tasteless
Tasteless
Looked forward to this treat but was disappointed not by looks or delivery and packaging but by there was no taste to them, it felt like the filling was just potato and possibly turnip with some pepper.
Won’t be buying again.
Just had a reply from big mum samosas almost a year and a half late! Pretty pointless to do a review, I had forgotten I had wrote it🙁
3. september 2024
Uopfordret anmeldelse
Besvarelse fra Big Mum’s Samosas
Thank you for taking the time to share your feedback. We’re sorry to hear that the samosas didn’t meet your expectations, especially as you were looking forward to them. While we’re glad you were happy with the delivery and packaging, we’re disappointed to hear that the flavour wasn’t what you hoped for. We appreciate honest feedback like this, as it helps us review and improve our recipes and overall experience. If you’re open to it, please drop us an email at hello@bigmumsamosas.com
so we can look into this further.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.