Ein wirklich schlechtes Unternehmen, in dem ein ungebildeter, ungebildeter und ungebildeter Mitarbeiter ohne Deutschkenntnisse mit der Leitung betraut wurde!!! Ebenso wurde ein Architekt, ein ehemalig... Se mere
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Se, hvad kunderne siger
tolle Stadtbesichtigung die Bustour mit den zu hörenden Informationen war sehr interssant gestaltet und man lernt Wien aus einem ganz anderen Blickwinkel kennen. Für mich persönlich ein kleiner negat... Se mere
Virksomheden har svaret
Bus und Route sind super aber die Info über die Sehenswürdigkeiten sind monoton, lieblos ohne Charm und Schmäh.....nicht wienerisch sondern von einer Deutschen vorgetragen und die Mariahilf Strasse he... Se mere
Virksomheden har svaret
Wir waren über Neujahr in Wien und konnten mit BigBusTours viel von der Stadt sehen. Besonders hat uns die Stadtrundführung beim Yanis gefallen. Die App-Mitarbeiter haben trotz der Feiertage innerhalb... Se mere
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Big bus Vienna.
Quite a good tour. We used both the red & blue routes.
Would like a little more information on each site.
28. november 2018
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Dear Sinead Cassin!
Thanks a lot for your short but kind words and your input which we will put onto our list of regular meetings!
Looking forward to welcome you soon again!
regards
Big Bus Vienna
In Viena TOP, in Budapest not so much.
In vienna: The tour is very organized, and all the routs allows you to see and explore all the important and relevant marks in Vienna. We choose the Premmium, with the night tour, and it was perfect.
All the workers are really nice and helpfull. It was a really great experiente.
In Budapest: the experience wasnt so great, there aren’t so Many buses, and the night tour doesnt have a Guide. Because it was raining we didnt se anything.
During the day, the bus was open so we were cold.
So please, in Viena try it!
24. november 2018
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Dear Martai!
Thank you very much for your feedback and choosing Big Bus.
Great to hear that you enjoyed the sightseeing tour and found it useful. We take customer service very seriously and we are happy to see that our team perform and excellent service for our customers.
Regards
Big Bus Vienna
Drivers and night tour guide are very…
Drivers and night tour guide are very helpful and friendly.
22. november 2018
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Dear Christine Choi!
Thanks a lot for your compliments. We are glad you have enjoyed our tour and that you found our team to be friendly.
Hope you did enjoy your holiday in Vienna and looking forward to welcome you soon again!
Regards
Big Bus Vienna
I have deluxe ticket
I have deluxe ticket. The river cruise is canal river cruise as fact. Soo, dear, its not fair play with the clients.
10. november 2018
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Besvarelse fra Big Bus Vienna
Dear MIRAUTA LAURENTIU!
We hope you enjoyed the ride on our double decker busses.
The Cruise Company offers 3 different routes over the Danube River and the Danube channel and it is a sightseeing cruise.
Hope you give Vienna a second chance.
Regards
Big Bus Vienna
Nice trips.. But!!
Nice trips..
But it was 2:30 pm when I had asked about the free city walking tour indicated in the classic ticket,they told me no walking tours this day as it was in the early morning only..
I was really disappointed as this was not mentioned in your advertisement .
Dr. Hany Morcos
8. november 2018
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Besvarelse fra Big Bus Vienna
Dear Hany Morcos!
Thank you very much for your feedback on our service!
We are sorry to read that you could not do the walking tour.
It is written on the time table of the leaflet and on our website and App also.
Nevertheless we hope you did enjoy your time in Vienna!
Regards
Big Bus Vienna
Highly Recommended company
Highly Recommended company, thoroughly enjoyed our sightseeing trip aboard Big Bus would use again if we returned in the future
4. november 2018
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Dear Jamie !
Thank you for the good points and the nice feedback!
We hope that you had a great time in Vienna and will come back soon again!
Best regards,
Big Bus Vienna
Excellent tours
Excellent tours! Vienna is a great walking City so the highlights are on foot. Our evening tour was fabulous with a very informative guide.
Nice opportunity to get out to palaces outside the downtown area.
26. oktober 2018
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Dear Edward Connolly!
Thank you a lot for your compliment on our service and staff as we are happy to read that you enjoyed your time in Vienna with Big Bus Tours, thanks!
Regards
Big Bus Vienna
it was a nice ride
it was a nice ride, but actually the driver could be a little bit less angry. otherwise it was a fun ride, a little expesive
17. september 2018
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Dear Silvia!
Thank you very much for the time to write such a specific feedback. We at Big Bus take pride in providing the best to our customers and we will make sure your experience with us do not go unnoticed to our management team. Due to your experience we have launched a re-training campaign with our entire driver.
Hope to see you again at any other Big Bus destination worldwide.
Kindest regards
Big Bus Vienna
Der Mitarbeiter FRIDOLIN hat mich…
Der Mitarbeiter FRIDOLIN hat mich superfreundlich und-kompetent beraten und mir geduldig lauter gute Vorschläge gemacht, wo ich aus- und umsteigen kann - PERFEKT :-)!
11. august 2018
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Dear Bettina,
thank you for the great feedback!
Thank you also for praising Fridolin. We are glad to have such helpful and friendly colleagues in our team and will make sure to pass on the praise to him.
We hope you enjoyed your time in Vienna and to welcome you back soon!
Best regards,
Big Bus Vienna
Eine sehr gute Möglichkeit alle…
Eine sehr gute Möglichkeit alle wichtigen Orte in Wien zu besichtigen
10. juli 2018
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Dear Simone Klingseisen!
Thank you a lot for your 5 star rating - great to read that you had a good time in Vienna and onboard of Big Bus Tours!
Regards
Big Bus Vienna
had a great time
hi, it was a great experience with the big bus during our visit to Budapest & in Vienna.
your agent Mr.Jerry in Vienna help us a lot in terms of proper guidance & in information. Really appreciated his service.
hope to get again service of the big bus in another country.
26. juni 2018
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Besvarelse fra Big Bus Vienna
Dear Nadim Bukhari !
Thanks a lot for your review as we are glad to see comments like yours!
We will make sure to pass on your words to Jerry.
Looking forward to welcome you again!
regards
Big Bus Vienna
Einfach alles ok
14. juni 2018
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Besvarelse fra Big Bus Vienna
Dear Anuta Ruttner!
Thanks for your short but very positive feedback!
Regards
Big Bus Vienna
Besvarelse fra Big Bus Vienna
Dear JUANA COPELIA GUTIERREZ LORENZO,
Thank you very much for you positive feedback. We are proud to read that you had a wonderful experience with Big Bus Vienna!
Hope to see you back again soon.
Kindest Regards
Big Bus Vienna
Alles ok, schöne Touren.
Leider waren die Busse nicht komplett offen nach oben...sonst alles prima.
8. juni 2018
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Dear Torsten Beckmann!
Thank you for your review and sharing your experience with us.
It is very nice to see that you enjoyed our tour in Vienna but due to a law in Vienna unfortunately no Sightseeing Bus is allowed to have an open roof.
Nevertheless we hope you did enjoy your overall time in Vienna.
regards
Big Bus Vienna
it is good experience to have a 360…
it is good experience to have a 360 overview for Vienna major attraction
5. juni 2018
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Dear Sameh Ghobrial,
Thank you very much for your complements and we wish to see you soon in another city where Big Bus operates.
Kind Regards
Big Bus Vienna
A comfortable way to see the sights of Vienna.
We got on the bus at the Votivkirche stop as it was closest to our hotel. Did the full Red Route first. Followed with the complete Blue Route. At the end of the day, we had a good overview of Vienna. It is a good introduction of the city. My husband & I enjoyed it very much.
2. juni 2018
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Dear Sarala Rao,
Thank you for your review and choosing Big Bus.
Good to hear that you enjoyed the sightseeing tour with us.
Hope you had a special time in Vienna and see you back!
Kind regards,
Big Bus Team
tolle Stadtbesichtigung
tolle Stadtbesichtigung
die Bustour mit den zu hörenden Informationen war sehr interssant gestaltet und man lernt Wien aus einem ganz anderen Blickwinkel kennen. Für mich persönlich ein kleiner negativer Punkt war, dass, wenn man sich entschließt auszusteigen oder einzusteigen, nicht alle Informationen hörbar sind, da es Zeit in Anspruch nimmt, sich einen Platz zu suchen, die Kopfhörer anzustecken bzw sich für den Ausstieg fertig zu machen. Ansonsten war die Tour top.
23. maj 2018
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Dear Nadine,
thank you for the good points and the nice feedback about Big Bus Vienna!
Thank you also for the input, we will think about that point.
We hope you enjoyed your time in Vienna to the fullest!
Best regards,
Big Bus Vienna
This is the first time I joined BIGBUS
This is the first time I joined BIGBUS, a bit upset at the beginning because I bought the 3 days bus ticket with visit the belvedere thru internet but when reach there, they said no such arrangement with BIGBUS. We have to go back and check what's going wrong and finally they said it was not yet announced, but why still sell it at internat??
The bus tours are great, we joint the cruise tour and walk tour as well. For the walk tour, the tour guide is great and he can let us know more about Vienna and history as well. He is George, thanks alot.
23. maj 2018
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Dear Pheonna,
thank you for the good points and the great feedback about our tours and offers.
Thank you also for praising George, we are glad to have knowledgeable guides like him in our team and will pass on the praise to him!
We want to say sorry for the Belvedere offer, this was going live too early. Thanks for giving us such a good rating anyway.
Best regards,
Big Bus Vienna
it has been very very great!!!!!!!
22. maj 2018
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Besvarelse fra Big Bus Vienna
Dear Ulrike,
thank you for the full points and the very good feedback about us.
We hope you had a great time in Vienna and would love to welcome you back soon!
Kind regards,
Big Bus Vienna
Kein Reaktion, kein Storno - sie stellen sich tot
Wir haben eine Rundfahrt für Verwandte gebucht, die uns in Wien besucht haben. Auf Grund einer Veranstaltung war dann die Fahrt nicht möglich. Ein anderer Termin kam nicht in Frage - da die Verwandten schon wieder abgereist sind - und als Wiener brauche ich keine Rundfahrt.
Ich habe mich dann ans Unternehmen per Webformular gewendet und um ein Storno ersucht. Ich sollte rasch Antwort bekommen - zumindest hat es die Webseite so versprochen - und habe bis heute nichts gehört. Es sind nun schon 14 Tage vergangen...
21. maj 2018
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Besvarelse fra Big Bus Vienna
Dear Peter,
thank you for your feedback.
We know about the issues in the last weeks, always try to satisfy our customers and answer all the mails which we receive.
It can be that we didn't receive yours, as there were also some issues on our website.
Please send us your request once again and we will answer you asap: infovienna@bigbustours.com
Best regards,
Big Bus Vienna
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