Big Bus Tours New York Anmeldelser 4.568

Gave them all the required information for a refund.

Have only received offer after offer to extend or do the bus tour in another city when we have fully stated that all we want is a refund. As we have had to cancelled our trip due to Coronavirus and are unsure when we will travel again.

All they will do is keep is repeating them self with a offer or go to your travel insurance company even when you have clearly explained that travel insurance will not cover you in a pandemic.

Clearly not looking after there customers in a time where many other travel companies have been outstanding in doing everything to look after there customers and there brand.

Very disappointed and will not use or recommend this company as they clearly do not look after there customers!

I totally agree with Neil’s comment.
We filled in the required information as requested on the refund page on their web site i.e. booking confirmation, date of purchase, screenshot of ticket and the last four digits of the payment card. After numerous emails to Isabela at Big Bus their only option for us was to extend the date or change city location.
Unfortunately we both have health conditions that mean travel insurance will now be so excessive that we will be unable to travel abroad in the foreseeable future.
Puzzling when an excerpt from the Refund Terms USA states ‘customers may receive a refund if transportation cancellation prohibits a customer from being able to get to the city for which they have purchased a Big Bus ticket.’
So we too have lost a considerable amount of money having purchased tickets for New York and San Francisco.

So we have had our US holiday cancelled due to the restrictions just placed on travel from the UK for Coronavirus. On contacting Big Bus, they will not refund our 3 day tour tickets as they 'Don't have a refund policy', they just offered tickets for other citys for up to 12 months. As we have no other plans to go anywhere else for the next year, it is pointless accepting this, so we are $135 out of pocket as THEY DON'T OFFER REFUNDS.

When I first moved to New York I used them a few times to get to know the city. Also when friends visited. I thought the tour was pretty good. Sometimes the buses would take longer to show up.

Mixed feelings about this company. Friendly people, interesting topics. Learned so many new things about city.

The main issue we had with Big Bus Tours – we missed several 'side' tours because of there were no buses at the stops (waited for 40 min, at correct stop, at proper time).

I bought 2 tickets on the street, right next to first stop. It was 12:30 PM, the salesman told me that it was a great deal to stop using metro and use the bus instead. The thing is: in winter, the buses stop at 5 PM.

Also on the streets I was told (SEVERAL TIMES) that you can catch a bus every 10 minutes. That was also a lie, they come every 15-25m.

Two unlimited metro tickets cost 66usd and the "scam"-bus cost 118 usd (with taxes). Avoid it or use it in summer.

Ps: there is no exchange or refund on the ticket.

Tim was knowledgable, witty, edgy but most of all had the bus laughing and having a memorable time.

We were very disappointed with Big Bus. We often waited a long time for a bus The worst was the costumer service when we had a problem. They were not helpful and also and bordered on being rude. They were also the most expensive. We would definitely go elsewhere!
As they did on another review, if they apologize and say to contact them and they will work with us. We want to let you know that we have tried several times to no avail.

A brilliant way to see NYC! The guides were all good fun and very informative. Would highly recommend. Thankyou!

Buses were always on time, guides very knowledgeable and quick to help or answer any questions.

Many of the ear bud plugs did not work on seats and their stops are poorly identified is no ticket people on site. Would have been better if travel schedule was kept. Last bus never showed or a head of schedule

Downtown bus frequent and good commentary but other routes practically non existent

The description of what was included in our package was a bit confusing to understand, so we ended up paying more than we expected to see everything we wanted, although there wasn't any deceit involved. Because we didn't follow the staggered bus times for all the bus routes, we were unable to take one that was included in the additional fees we paid beyond the three day pass we purchased. Other than one tour guide who seemed bitter and consistently pointed out the disparities between NYC's rich and the common folk, most of the guides were informative. A couple seemed to be trying out material for stand up comedy...All that being said, we enjoyed the Big Bus tours and will continue to use the service whenever we visit cities as tourists.

We had an absolutely horrible experience. First, their stops are not clearly marked and even show up incorrectly on the Big Bus app. Second, when we did finally get on a bus, they did not tell us we needed ear buds to hear the commentary. Third, we were told to walk about a mile to Pier 16 for our "free cruise" to only find out it was sold out for the day. Fourth, when we called to complain and get some relief, Christian the "office manager" treated us like we were liars... and when we asked for a refund, were told that Big Bus does not do refunds, but they could offer us another "free" day on the bus. UGH! We loved Big Bus in New Orleans and Philadelphia, but not in NYC. Rude and offensive.

Hard to get on buses in certain areas as need to be seated upstairs to appreciate the commentary. Guides very good. Would not buy next time waste too much time hanging around at bus stops, would use the subway and just do a one lap tour for orientation and information

Bus sale avec des vitres occultées. Chauffeur très désagréable qui en plus nous a mal informé. Responsable tout aussi désagréable. A cause d'eux, nous avons payé pour 2 visites et nous en avons fait une seule.
A déconseiller

Live and learn. If I could give this bus service negative stars, I would. Buses DO NOT arrive every 15-20 min, that is a lie and misrepresentation. Try one hour. And, when they do, buses are full, you will be lucky just to get on. Fool me once, shame on you. Fool me twice, not happening.

We had a terrific experience with the tour. Your live Guides were full of interesting information. They all made things funny as well! Especially our Sunday night route older gentleman Jim!!

Convenient, hit the hight points in the city, all tour guides were so great! Bus waiting time is reasonable and fast .... we love it, will going to use Big bus tours on our next trip again...