Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... Se mere
Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.
Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.
Kontaktoplysninger
259 Canning Highway, 6158, East Fremantle, Australien
- (08) 9339 0277
- info@bictontravel.com.au
- bictontravel.com.au
2,2
Under middel
367 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Cannot be faulted
14. oktober 2019
Uopfordret anmeldelse
Good responsive advice and action as…
Good responsive advice and action as requested
14. oktober 2019
Uopfordret anmeldelse
Our APT holiday
Our APT holiday was everything as described by our consultant Jen Parker and more. We enjoyed it very much and look forward to dealing with Bicton Travel again
21. juni 2019
Uopfordret anmeldelse
France and Greek island cruises
Jasmine was/is extremely helpful and resourceful in researching and identifying the best combination of cruises to suit our challenging requirements
21. juni 2019
Uopfordret anmeldelse
Its so easy as phone up and tell them…
Its so easy as phone up and tell them what you want and they do all the work . You just sit back and pick the tour that suits you. Easy
18. juni 2019
Uopfordret anmeldelse
Helpful and knowledgable.
Helpful and knowledgable.
Where other travel agents purported to be " experts" they did not have the depth of knowledge I found at Bicton travel.
My booking is for a 10 day cruise with my extended family members - 10 passengers.
7. juni 2019
Uopfordret anmeldelse
Thank you Bicton Travel.
We would like to thank Bicton Travel and all the staff for very good service over the past years,
7. juni 2019
Uopfordret anmeldelse
I usually deal with the same agent at…
I usually deal with the same agent at Bicton Travel. He remembers me even at functions where there could be a crowd of people. I find that as soon as I contact my agent he knows my preferences and will give some alternatives for me to consider. Initially I do my own research for cruises and prices and Bicton has always been able to better the prices (or offer me a good obc instead).of other agencies. It is great that they are located in the same state as my residence, and of course the same time zone as me (which is very beneficial during summer when the eastern states are three hours ahead of WA.)
6. juni 2019
Uopfordret anmeldelse
a trusted name in travel
our experiences with several people at bicton,mostly Connie has been very good.we feel like our needs are met with friendly efficient and trustworthy response every time.
5. juni 2019
Uopfordret anmeldelse
Staff were helpful and knowledgeable.
5. juni 2019
Uopfordret anmeldelse
Fiji Cruise
Thank you to Dani for all her help in organizing our cruise to Fiji. She was most professional and a delight to do business with.
5. juni 2019
Uopfordret anmeldelse
Excellent service
Excellent service, recommended to book a holiday with.
5. juni 2019
Uopfordret anmeldelse
After trying to book a cruise with 2…
After trying to book a cruise with 2 eastern states companies online and having all kinds of setbacks we personally went to Bicton Travel and had our complete cruise and flights organised within one and a half hours. No bother No fuss just good old fashioned personal service. Thanks Rodrigo and Bicton
Des and Chris Barnett
5. juni 2019
Uopfordret anmeldelse
Jasmine was brilliant on resolving…
Jasmine was brilliant on resolving barriers to our trip plans. She made the trip easier with her suggestions and amendments to travel options and hotels. She also prevented an airline booking disaster when Thai airways thought it was a great idea to take the next leg of a journey when our aircraft had already departed. We have relied on Bicton Travel for our numerous trips over a few years and find them reliable and responsive.
5. juni 2019
Uopfordret anmeldelse
Great people to deal with.
I have used the services of Bicton Travel two times,and on both occasions i found them to be very efficient and competitive with there prices and would have no problem to recommend them.
Warren.
4. juni 2019
Uopfordret anmeldelse
Happy with travel arrangements to date
4. juni 2019
Uopfordret anmeldelse
Great Service
Great Service. No issues are a problem. Prompt response to all queries.
4. juni 2019
Uopfordret anmeldelse
Good friendly service
4. juni 2019
Uopfordret anmeldelse
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