Beyond Retro Anmeldelser 

57
TrustScore 3.5 ud af 5

3,4

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I bought four items in their £5 sale - Ralph Lauren Chaps, adidas, Champion and Calvin Klein. There was a delay due to high demand, which was explained in an email. I’m very happy with my items, and b... Se mere

Bedømt til 2 ud af 5 stjerner

I loved all the clothes I have ordered in the past. However one item arrived damaged, unwearable as seam completely split. I followed the instructions submitting photos online, I also called a few day... Se mere

Bedømt til 1 ud af 5 stjerner

This shop claims to be eco friendly yet they are extremely wasteful. CHANGE YOUR PACKAGING PEOPLE It’s 2021 STOP WASTING PLASTIC. My online order was in two separate plastic packaging Just in resp... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Edit: BR were really helpful on the phone and this has all been resolved. It took longer than I'd have liked, but grateful to Mattie and the team for sorting. Beyond Retro didn't deliver two ite... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Vintagetøjbutik
  2. Jeansbutik
  3. Kjolebutik
  4. Butik med modetilbehør
  5. Sportstøjsbutik
  6. T-shirtbutik

Skrevet af virksomheden

The world's biggest vintage clothing retailer. Trawl the best vintage from around the world with free delivery on orders over £50 and free returns.


Kontaktoplysninger

3,4

Middel

TrustScore 3.5 ud af 5

57 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,4

Alle anmeldelser

(57)

3 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Amazing vintage company

Amazing company! I have ordered so many times and am always so impressed with the quality of the products, the range of on-trend pieces and of course the super unique bits. Delivery is always extremely fast with updates and clear information and packaged beautifully. Aside from all that, the other reason I continue to return is the fantastic customer service. Queries are answered really quickly and they are so helpful and friendly. Can’t recommend this kind and sustainable company enough.

24. november 2022
Uopfordret anmeldelse
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Besvarelse fra Beyond Retro

Thank you so much for this sparkling review of the company as a whole. This makes us glow inside. We'd love to hear from you to say thanks properly. Please can you contact us at customercare@beyondretro.com. Best wishes. Mattie

Bedømt til 5 ud af 5 stjerner

Highly recommend

I genuinely can't recommend Beyond Retro and their customer service enough. I've order so many things over the last year or so and I've always been pleased with the items. They have always been as pictured and described, the measurements have always been spot on and the quality is always great. I have only ever had one item that was damaged and they refunded me immediately for it. I've also been in touch with some other queries recently and they've been so quick at getting back to me and very helpful.

22. november 2022
Uopfordret anmeldelse
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Besvarelse fra Beyond Retro

Hi Louise. Thanks so much for your kind words. We're happy to hear your experiences with us have been positive and timely. All our gratitude for your continued support and custom! Have a great week. Best wishes. Mattie.

Bedømt til 1 ud af 5 stjerner

US BUYERS - Do not use

US buyers.. If you receive an item that doesn’t fit correctly, which is highly probable since they’re all unique pieces.. it will cost you double what you’d paid to return the item for a refund. I bought a bomber jacket for like $50, and to return for a refund would cost me $100 😂😂 Better off finding a US based brand

30. oktober 2022
Uopfordret anmeldelse
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Besvarelse fra Beyond Retro

Hi Tanner. Thanks so much for this valuable feedback and we're sorry you feel this way. The team hand measure all of our items individually to give our customers as much information as possible prior to purchase. We're always open and honest about our international return shipping policy and it's the first time we've come across this issue. At the time of purchase all customs and duties were covered by us in advance at our own cost so that there were no hold ups or extra fees for you to pay upon arrival. Of course we try to offer as seamless a journey even if this means us paying more for your shipping than we charge. We have reached out by email and hope we can reach a positive resolution for you. Best wishes. Mattie.

Bedømt til 1 ud af 5 stjerner

Reikiä vaatteissa

Eilen avajaispäivänä ostetuista 30e housuista löytyi viiltoreikä lahkeesta. Tänään kävin kertomassa asiasta. Kuitin ja housut palauttamalla olisi annettu 10e lahjakortti 30e housuista.
En suosittele tätä liikettä kenellekään!

5. november 2022
Uopfordret anmeldelse
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Besvarelse fra Beyond Retro

Hei Lee! Kiitos, että kävit myymälässämme avajaisviikonloppunamme, ja on niin ssr kuulla tämä. Haluaisimme ratkaista tämän puolestasi, joten ota yhteyttä osoitteeseen customecare@beyondretro.com. Odotan vastaustasi. Toivottaen. Mattie.

Bedømt til 2 ud af 5 stjerner

Not what I ordered

Ordered a pair of white denim shorts - supposed to be waist 30 inches. Received some grey shorts that the label said was a US size 2 eg waist 24-25 inches. Have emailed customer service, and awaiting a reply. Do not know if they sent wrong item or if the listing was wrong.

5. oktober 2022
Uopfordret anmeldelse
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Besvarelse fra Beyond Retro

Hi Maya. Thanks so much for your feedback and apologies for any inconvenience this has caused. Although the item was described as off white and the team hand measure items rather than taken the tag sizing we always want our customers to be happy with their purchases. We've contacted you privately to resolve this positively for you. Best wishes. Matty.

Bedømt til 1 ud af 5 stjerner

Returned with tags and receipt, only given store credit

I returned a pair of trousers because when I got home I realised they had marks allover them. I brought the trousers back to the shop with tags on and my receipt only to be told that they only offer refunds in shop credit. This was not made clear to me at the time of sale. I looked around for something I could use my credit with but being a vintage clothes shop they had nothing I liked in my size. I now have shop credit which is useless to me. Waste of money

4. oktober 2022
Uopfordret anmeldelse
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Besvarelse fra Beyond Retro

Hi Tom.

Thanks for this feedback and we're sorry to hear this.

Although we don't usually offer refunds we always want our customers to be happy with their purchases.

Please get in touch so we can look to resolve this in a better way for you.

You can contact us at customercare@beyondretro.com.

Looking forward to hearing from you.

Best wishes.

Matty.


Bedømt til 1 ud af 5 stjerner

Wrong sizes

I ordered some skirts that were said to be large. When I received my order two out of the three skirts were labeled extra small. Kinda bummed.

30. august 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Bright colourful retro clothes!

I visited the Beyond Retro store in Westfield. The selection of clothes were many and the store was very clean and tidy. The staff were very helpful, friendly and polite and we bought some lovely items including accessories.

26. juni 2022
Uopfordret anmeldelse
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Besvarelse fra Beyond Retro

Hi Denise! Thanks so much for taking the time to leave this glowing review. We've let the wonderful team know and glad to hear you had a super time instore! Hopefully we can see you again real soon.

Bedømt til 1 ud af 5 stjerner

Where is my refund ?

I paid and received my order from you in Dec as this was to be a Christmas gift for my husband. I returned this on the 7th Dec using Ipost (MORRISONS) Dumbarton. I have since emailed you asking for my money to be refunded ,still no reply , it is now the 6th feb 22 . still no reply and still down £58 something. Will this get you to act ? hope so .

6. februar 2022
Uopfordret anmeldelse
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Besvarelse fra Beyond Retro

Hi Gerry. Thanks for your review and we're sorry to hear you're still awaiting your refund. Sadly we don't appear to have recieved this parcel and it's very possible that it may have been lost but of course we'll do all we can to help. I've looked back through our emails and can't find anything from you regarding this so our apologies for not replying, perhaps it was sent to our no-reply adddress. The team have contacted you now so we can resolve this for you as soon as possible? Best wishes. Matty.

Bedømt til 1 ud af 5 stjerner

This shop claims to be eco friendly yet…

This shop claims to be eco friendly yet they are extremely wasteful. CHANGE YOUR PACKAGING PEOPLE It’s 2021 STOP WASTING PLASTIC. My online order was in two separate plastic packaging

Just in response to your reply, please give it a break? You can’t justify your use of plastic. Just a cheap easy way out. Your customers have you figured out sustainability means nothing to you

30. oktober 2021
Uopfordret anmeldelse
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Besvarelse fra Beyond Retro

Hi there!

Following your recent amendment to your review, we're genuinely sorry to hear you feel that way. We're always super honest about what we do.

All of our external packaging is custom designed for us at three times the cost of generic plastic packaging because it was absolutely the right thing to do. It's both compostable and recyclable and more carbon neutral than paper or card.

Since our items are processed and transported across continents, our internal item packaging needs a much more protective layer to offset moisture destroying the clothes. Sadly most paper and compostable options we investigated are unsuited to this task. All of our clear bags are made from recycled plastic since we think it's better to reuse and repurpose rather than remake plastic, to use materials already produced than to needlessly create more. They're also recyclable and we recycle them at our end too closing the loop in plastic production.

We recognise it is not a perfect system but feel we're trying to do the best we can with the options available to us.

Please don't hesitate to contact us at customercare@beyondretro.com if there's anything else at all we can clarify for you.

Best wishes.

Bedømt til 5 ud af 5 stjerner

Brilliant company BUT

Brilliant company, will use time and time again.

BUT the big issue is there is too much plastic with my delivery!! Sort that out and it'll be a 10/10 company.

Product and quality is second to none.

18. august 2021
Uopfordret anmeldelse
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Besvarelse fra Beyond Retro

Hi Jordan! Thanks for your kind words and valuable feedback! It's so great to hear our customers share the same sustainable goals. We've currently switched to a new amazing compostable packaging bag but still have a small backlog of our old bags before we can use these. All our internal packaging is chosen distinctly for its recyclable attributes. Hope this helps! Best wishes. Matty.

Bedømt til 5 ud af 5 stjerner

FAST shipping to Europe, Incredible Items, Super Friendly People

I have absolutely no idea how I ended up on the Beyond Retro website, but I found myself there the other day noodling around when I found a hoodie and a t-shirt that I really wanted. They were criminally (almost suspiciously) underpriced and looked to be in great shape. It honestly looked too good to be true. In this day and age I am so used to buying from the safety of corporation-backed companies like Etsy, eBay, Vinted and DePop, all of whom have bullet-proof seller protections, that I was apprehensive to buy from an indie shop. Which, culturally, is a shame! But I couldn't resist the deal and pulled the trigger. Less than a week later the items arrived to me in Amsterdam from the UK in immaculate condition. Perfection. At one point I had to contact their customer service because I was having trouble with the tracking number which was my fault because I am a moron and they were unbelievably friendly, attentive, and FAST to reply. It was such a good experience buying direct from a shop just like I used to do in the old days sleazing around all the vintage shops in NYC in Boston. Amazing company. Full stop. Do not hesitate.

26. juli 2021
Uopfordret anmeldelse
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Besvarelse fra Beyond Retro

Thanks so much for your kind words! This makes our day!

Bedømt til 1 ud af 5 stjerner

Terrible company!!!

Terrible company!! I used the online site twice- the first time, they failed to send me my order, while requesting a review for part of the order that they said had arrived 9 days previously, which it had not. Thankfully, I got a refund, but it doesn’t detract from the fact I didn’t receive the order. Stupidly, I thought this was a one off occurrence, and decided to try to order again. [FYI, I was ordering 4 vintage underskirts.] However, the same thing happened yet again!!! I am awaiting a full refund and I will NEVER use this site again. Fuming

25. marts 2021
Uopfordret anmeldelse
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Besvarelse fra Beyond Retro

Hi There. We're so sorry to hear about your continuing issues and we'll of course do all we can to resolve these for you. Please call us on 02077299001 or email us at customercare@beyondretro.com regarding this most recent order and we'll investigate that. Looking forward to your email. Best wishes. Beyond Retro.

Bedømt til 1 ud af 5 stjerner

Absolutely awful experience

Absolutely awful experience.

I ordered a dress and paid for next day shipping. I gave them the benefit of doubt for 3 days, after which I emailed them and asked for updates as to where my parcel is, as the tracking link they sent me did not update for 3 days.

I have still not received a reply.

The order was a Christmas present for a friend, due to late delivery I couldn’t give her a present. Very, very disappointed in their service.

11. december 2020
Uopfordret anmeldelse
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Besvarelse fra Beyond Retro

Hi Noor. Thanks for your valuable feedback and apologies for any disappointment caused. DPD tracking shows that your parcel was delivered to the correct address at 8:51am the day after you ordered the item, with photo confirmation. Unfortunately our offices are closed over the weekend and we responded first thing Monday morning so we're sorry for any undue delay. Please let us know if you received the item ok as we have had no response by email. Looking forward to hearing from you. Matty.

Bedømt til 5 ud af 5 stjerner

Couldn't be happier. Beautiful cardigan.

I have just recieved my xmas cardigan for ladies large and I absolutely love it. It is fantastic quality. The patterns are beautiful and the colours are bright and cheerful. Everything with ordering and delivery was quick and efficient. Thank you so much I love it.x

27. oktober 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Highly recommend!

Always find great stuff here at good prices, and their customer service is always amazing. Highly recommend. They run student discounts sometimes, and garage sales too which are a definite bonus.

21. oktober 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Will deffo order again!

Awesome clothes with an excellent quality.
I purchased 8 trousers and a jumper, most condition "great/good" and none of them had issues of any sort.
Got my package in two days.

17. oktober 2020
Uopfordret anmeldelse

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