BetterVet prescribed GenOne Spray for my cat. The pharmacy/veterinary prescription label was placed directly over the manufacturer’s labeling on the bottle. I later peeled off the prescription lab... Se mere
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Se, hvad kunderne siger
DVM Scott Perry has provided well measured advising again and again. Our adopted field retriever has met with very favorable outcomes following careful oversight well informed with Dr Perry's co... Se mere
Virksomheden har svaret
Dr. Rensema and his assistant, Adire (sp?), were professional and relaxed throughout the yearly exam of, Solo, our 90 lb Belgian Malinois. Solo remembered Bryan, (Dr. Rensema) from past visits, and... Se mere
Dr. Tunison was attentive, understanding, and very caring. This was my first time using a mobile vet service. My little guy has a hard time with anxiety since he lost his eyesight last year. This serv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Dyrlæge
- også i
- Dyreapotek
Skrevet af virksomheden
BetterVet operates on the principle that pet healthcare should be convenient, comprehensive, and compassionate. By offering mobile veterinary services, BetterVet eliminates the need for stressful trips to the veterinary clinic, making it easier for pets to receive the care they need in the comfort of their own home. Services offered by BetterVet typically include: Wellness Exams: Routine check-ups to assess the overall health of pets and to detect any potential health issues early. Vaccinations: Essential immunizations to protect pets from various diseases. Sick Visits: Consultations and treatments for pets experiencing illness or discomfort. Chronic Disease Management: Ongoing care for pets with chronic conditions such as diabetes, arthritis, or heart disease. End-of-Life Care: Compassionate euthanasia services in the privacy and comfort of the pet's home, allowing for a peaceful farewell. Diagnostic Services: Including blood work, urinalysis, and fecal tests, often with on-the-spot results due to mobile laboratory capabilities. Pharmacy and Prescription Services: Direct delivery of medications, making it convenient for pet owners to receive what their pets need promptly. Technology Integration BetterVet leverages technology to enhance its services and customer experience. This includes: Mobile App and Online Booking: An easy-to-use platform for scheduling appointments, accessing pet health records, and communicating with the veterinary team. Telehealth Services: Virtual consultations for pet owners seeking advice or follow-up care without the need for an in-person visit. Geographic Reach BetterVet started with a focus on serving specific areas but has been expanding its reach to cover more regions. The goal is to provide accessible mobile veterinary care to pet owners in various cities and towns, offering a convenient alternative to traditional veterinary clinics. The Team BetterVet's team consists of licensed veterinarians and veterinary technicians who are passionate about animal health and committed to providing the highest level of care. The mobile nature of the service allows these professionals to spend more quality time with each pet and owner, leading to personalized and thorough care. Mission and Philosophy BetterVet's mission is to make veterinary care more accessible, less stressful, and more convenient for pets and their owners. The company believes in treating every pet as if it were their own, with a focus on preventive care, education, and transparency. Customer Experience BetterVet places a strong emphasis on customer experience, aiming to make every interaction positive and stress-free. This includes flexible scheduling, transparent pricing, and compassionate service from every member of the team. Environmental and Social Responsibility While specific initiatives may vary, mobile veterinary services like BetterVet often contribute to reduced carbon footprints by decreasing the number of vehicles traveling to veterinary clinics. Additionally, they may engage in community outreach and education programs to promote pet health and welfare. For the most current information on BetterVet, including services offered, areas served, and booking procedures, it's best to visit their official website or contact them directly.
Kontaktoplysninger
60 Massachusetts Ave, 02115, Boston, USA
- (888) 788-1165
- support@bettervet.com
- bettervet.com
4,2
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226 anmeldelser
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Not the best choice for veterinary care
The mobile vet that took care of my dog for 4 years went with Better Vet the last year. He now has left. Better Vet is a corporation based on the east coast. You call and have a concern, and it takes multiply calls to get it resolved. The other issue is when scheduling an appointment they always schedule it eastern time, even if you let them know your in Pacfic time. I will say the vet who does televisions is excellent. Dr. Scott Perry. Other than that, I am not overly happy with them. My dog was prescribed medication, the script did not get sent and again multiple calls to get it resolved.
12. februar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you for sharing your feedback, Deborah.
We're sorry to hear about the challenges you've faced with communication and scheduling, as well as the issue with your dog's prescription.
It's clear we have areas to improve upon to ensure our services are as seamless and responsive as they should be, especially when it comes to time zone scheduling and follow-through on prescriptions. This is an aspect of our client care process we are currently in the process of fixing.
We're glad to hear you've had positive experiences with Dr. Scott Perry and appreciate your kind words about his care. We take your concerns seriously and are committed to addressing them to provide a better experience for you and your dog moving forward.
Your feedback is invaluable in helping us improve, and we hope to regain your confidence in our services. Please feel free to reach out to us directly with any further concerns or needs for your pet.
BetterVet
Dr. Cimino and her assistant Katie were great. They were professional, arrived on time, and treated my cats tremendously well. I would definitely use this service again.
15. februar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you, George, for your positive review! We're delighted to hear about your great experience with Dr. Cimino and Katie in Philadelphia. Ensuring our team is professional, punctual, and provides the best care possible to your pets is what we strive for at BetterVet. Hearing that your cats were treated well by our team is the best compliment we could receive. We look forward to serving you again in the future and appreciate your trust in us to care for your furry family members.
Dr. Melissa White
Dr. White is a knowledgeable and passionate physician. She went above and beyond her job to accommodate me, an elderly, sick, financially struggling senior housing resident.
7. februar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you, Elvedine, for taking the time to share your experience with Dr. Melissa White in Philadelphia. We're truly touched to hear how Dr. White went above and beyond to accommodate your needs. Her passion for her work and dedication to providing compassionate care, especially to those facing challenging circumstances, is a testament to the values we hold dear at BetterVet. Your kind words mean a great deal to us, and we'll be sure to pass along your praise to Dr. White. We're here for you and your pet, and we look forward to continuing to support you in any way we can.
This is my first time using a mobile…
This is my first time using a mobile vet service. I have two cats and both of them were sick with gastritis. Well what do I tell you the appointment was for the next day. Fast!!! The doctor and the vet tech that came were truly amazing and did everything to help me figure out what was wrong with my cat(s), diagnose and treat. The best experience ever. I will definitely be using them for my mobile vet services in the future.
15. februar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you, Marina, for sharing your first experience with our mobile vet service in Philadelphia. We're so glad to hear that we could quickly assist your two cats with their gastritis and provide you with a positive and supportive experience. Our team strives to deliver the best care possible, especially when it's needed fast.
Hearing that the doctor and vet tech were amazing and helped you through the process reaffirms our commitment to excellence in pet care. We're thrilled to have you as part of the BetterVet family and look forward to serving you and your cats in the future.
Dr Cimino
Dr. Cimino and Katie were so patient and understanding with my senior dog. They made the entire visit far less stressful than I thought. I would highly recommend BetterVet
14. februar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you, Anthony, for your kind words and recommendation!
We're delighted to hear about your positive experience with Dr. Cimino and Katie in Philadelphia, especially in how they cared for your senior dog with patience and understanding. Making veterinary visits as stress-free as possible for both pets and their owners is a top priority for us at BetterVet.
We're grateful for your trust in us and look forward to continuing to provide you and your furry family member with the highest level of care.
Besvarelse fra BetterVet
Thank you, Karyn, for highlighting the compassion, empathy, and care you and your pet received from our team in Boston. At BetterVet, these values are at the heart of everything we do, and we're so glad it reflected in your experience. Your trust in us to care for your pet means everything, and we're here to support you both with the same dedication and warmth whenever you need us.
Quick response
I left a message about receiving a cooy of my bill…. Next thing I know, they had emailed it to me. Very quick service
15. februar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you, Sherri, for sharing your experience with our quick service in Baltimore. We're pleased to hear that we were able to respond promptly to your request for a copy of your bill.
At BetterVet, we strive to ensure that all aspects of our service, from veterinary care to administrative tasks, are efficient and hassle-free for our clients. Your feedback is greatly appreciated, and we look forward to continuing to provide you with the high level of service you expect.
Amazing service for my feral rescue.
I have a rescue feral cat that is very fearful and does not like to be approached or picked up so getting him to a vets office is nearly impossible. Having the vet come to my home to give him vaccines and his general annual check up is a tremendous help and likely the only way I would be able to get him the care he needs regularly. The doctor and technician are great and have been able to wrap him in a blanket to administer his care and exam. I love that they provide this in home service and they are so good at their work. They really care about our pets and do amazing work even with the tougher patients!
13. februar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you so much for sharing your experience with our in-home service for your rescue feral cat, Simon. We understand the unique challenges that come with caring for a feral cat, especially when it comes to veterinary visits.
It's heartwarming to hear that our doctor and technician were able to provide Simon with the care he needs in a way that works for him, minimizing his stress and fear. Our team is passionate about making veterinary care accessible and comfortable for all pets, no matter their background or temperament.
We're grateful for your kind words and trust in us to care for Simon. Looking forward to continuing to support you and Simon with the care and compassion you both deserve.
Kind and experienced
I felt very comfortable when the service and appreciated all my questions which were answered. I look forward to the next visit
10. februar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you for your kind words about your experience with our service in Boston. We're so glad to hear that you felt comfortable and that all your questions were thoroughly answered.
Our team is committed to providing not only the best care for your pet but also ensuring you have all the information and support you need. We're looking forward to your next visit and are here to continue offering the kind and experienced service you've come to expect.
Dr Ann Sidley is a superb Veterinarian…
Dr Ann Sidley is a superb Veterinarian and her Vet tech Tayla is great too.
13. februar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you for sharing your positive feedback about Dr. Ann Sidley and her vet tech Tayla. We're thrilled to hear that you had a superb experience with them in Boston.
At BetterVet, we pride ourselves on having a team of dedicated professionals who are not only skilled in veterinary care but also passionate about making each visit as comfortable and positive as possible for both pets and their owners. Your kind words are greatly appreciated, and we'll be sure to pass along your praise to Dr. Sidley and Tayla. We look forward to continuing to provide you with exceptional service.
I really appreciated the compassion and…
I really appreciated the compassion and professionalism of the veterinary team that examined my beloved companion. The service was easy to schedule, medications administered, bloodwork taken, and it all was over before my cat could hold a grudge over it like she usually does at a vet clinic. My cat is 12 years old and has a carrier phobia from being rescued. This was an easier vet visit that we’re used to.
6. februar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you, Liz, for taking the time to share your experience with our veterinary team in Baltimore. We're so glad to hear that the compassion and professionalism of our team made the visit smooth and stress-free for both you and your beloved cat.
Understanding the unique challenges that come with carrier phobia, especially for rescued pets, we strive to make our services as comfortable and quick as possible, minimizing any potential for stress or grudges.
It's wonderful to know that we could provide a positive experience for your 12-year-old companion. We look forward to continuing to offer the care and support you need right at your doorstep.
Arrived at scheduled time
Arrived at scheduled time. Spent time learning my dogs health issues and behaviors. Caring and gentle with exam. Provided good suggestions and resources. Medication increase has helped!
6. februar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you, Donna, for sharing your positive experience with our team in Pittsburgh. We're delighted to hear that we arrived on time and took the care to understand your dog's health issues and behaviors thoroughly.
Our goal is always to provide a caring and gentle exam, along with helpful suggestions and resources to support your pet's health. It's great to know that the medication increase has been beneficial for your dog. We're here to continue providing the care and support you need, and we look forward to serving you again.
Having the vet come to our house was great but expensive!…
Having the vet come to our house was great! Our vet was friendly and knowledgeable as well as patient with our anxious dog. However, when they told me that the bill came to over a thousand dollars ($1,100+) it was quite the shock!! I wished the vet told me the price of each test and/or product I bought prior to getting slammed at the end of the visit! Although I will keep using this service, I will definitely ask about prices on the next visit.
1. februar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you for your honest feedback about your experience with our house call service in Boston. We're glad to hear that the visit itself was positive, with our vet providing friendly, knowledgeable, and patient care for your anxious dog.
However, we understand your concerns regarding the cost and the importance of clear communication about pricing for each test and product beforehand. Transparency about costs is crucial, and we apologize for any surprise or discomfort the bill caused.
We appreciate your willingness to continue using our service. We'll take your feedback to heart to improve our communication about costs upfront, ensuring a better experience for all our clients.
Better Vet Mobile service meets the needs of skittish cats!
The Veterinarian (and Assistant) went above and beyond in problem-solving and effort to meet the needs of my unsocialized cats. I felt understood, and supported. And not criticized for my cluttered home.
31. januar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you, Eugenie, for sharing your experience with our mobile vet service in Austin. We're so pleased to hear that our veterinarian and assistant were able to go above and beyond to accommodate the unique needs of your unsocialized cats.
Understanding and supporting our clients, regardless of the situation at home, is a priority for us, and we're glad you felt that commitment. We believe in providing compassionate care without judgment and are here to support you and your pets in any way we can.
Your feedback is greatly appreciated, and we look forward to continuing to serve you and your feline family members with the care and respect you deserve.
The doctor was great 👍 we had plenty of…
The doctor was great 👍 we had plenty of time to discuss all my concerns, I didn’t feel rushed like at other vet offices plus my baby was a lot less nervous because we didn’t have to go to the scary place! Lol I think it’s great I don’t have to bring him in a environment where he could possibly get sick! Not only that but the doctor and her assistants did their best to keep everything with in the plan that I purchased! It was great I love 💕 bettervet I will never go to another vet office again bettervet is the most intelligent and loving choice for your furry family members! I promise you won’t be disappointed!!!!!!!!!
26. januar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you so much, Karin, for your enthusiastic and heartfelt review! We're thrilled to hear about your positive experience with our doctor in Pittsburgh.
It's wonderful to know that you had ample time to discuss all your concerns without feeling rushed, and that your baby felt more at ease in the comfort of your own home. Our team is dedicated to providing care that not only meets the medical needs of your pets but also considers their emotional well-being and your peace of mind.
We're so glad that we could keep everything within your plan and that you've found our service to be a loving choice for your furry family member. We're grateful for your support and look forward to continuing to serve you with the same level of care and dedication.
Excellent care
Really appreciate Dr. Fraser and her team. Very kind, knowledgeable and takes excellent care of my kitty.
13. februar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you, Joanna, for taking the time to share your appreciation for Dr. Fraser and her team in Austin. We're delighted to hear about the excellent care your kitty received.
Our team is passionate about providing kind, knowledgeable service to every pet and pet parent we meet. Knowing that you've had a positive experience with us means a great deal. We look forward to continuing to offer the same high level of care and support for you and your kitty in the future.
Dr.Posey was great as well as her tech
Dr.Posey was great as well as her tech. Planned ahead for my 1 nervous dog and this made the visit much easier for our dogs, as well as Dr.Posey being a joy to deal with. Compassionate people. Thank you
23. januar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you, Cathleen, for sharing your positive experience with Dr. Posey and her tech in Portland.
We're so pleased to hear that their planning and compassionate approach made the visit easier for your nervous dog and that you found Dr. Posey a joy to deal with.
Our team is dedicated to making veterinary care as stress-free as possible for pets and as pleasant as possible for pet parents. Your kind words mean a lot to us, and we're grateful for the opportunity to care for your dogs.
Thank you for choosing BetterVet, and we look forward to continuing to provide you with compassionate service.
Great doctor. Highly recommend
It really was a good visit. So much easier in our dogs home environment where the doctor could watch him, work with him to see what was injured, offer suggestions for making his senior years easier. No stress on him or us. They were thorough and took their time as well. Not rushed at all.
13. februar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you, Krista, for your high recommendation and for sharing your positive experience with our doctor in Austin.
We're delighted to hear that the home visit made the examination process easier and less stressful for both you and your dog, especially in assessing his needs during his senior years.
Our team is committed to providing thorough, patient, and compassionate care, ensuring that every pet feels comfortable and every pet parent is well-informed. Your feedback is greatly appreciated, and we're here to continue supporting you and your dog with the same level of care and dedication.
Besvarelse fra BetterVet
Thank you, Todd, for your kind words about Dr. Gollup. We're thrilled to hear that you had an amazing experience and that Dr. Gollup was great with your dogs.
At BetterVet Boston, we pride ourselves on having veterinarians who are not only skilled in their field but also have a genuine passion for animals and excel in patient care.
Your feedback is very much appreciated, and we'll be sure to pass your compliments on to Dr. Gollup. We look forward to continuing to provide you and your dogs with the highest level of care.
Love Dr Olivia
Love Dr Olivia! But, was disappointed that two reductions couldn’t be used. Blood draws were reduced but I also got a code for a reduced visit. Was told only one could be used. That should be made clear on your website.
Also, I made the appt with Dr Wilson but then received a message saying it would be a different vet. I complained but our dog LILi needed her shots and was told it would be a long wait for Dr Wilson. However, Dr Wilson showed up to my surprise! We were very happy to see her.
23. januar 2024
Uopfordret anmeldelse
Besvarelse fra BetterVet
Thank you, Jan, for sharing your love for Dr. Olivia and your feedback on your recent experience with BetterVet Pittsburgh.
We're thrilled to hear that Dr. Olivia met your expectations and that Dr. Wilson was able to surprise you by showing up for LILi's appointment, ensuring she received her shots in a timely manner.
We apologize for any confusion regarding the use of discounts and the change in veterinarians initially communicated to you.
Your feedback is invaluable, and we will take steps to clarify our policies on promotions and appointment scheduling on our website to prevent any future misunderstandings.
We're committed to providing you and LILi with the best care possible and appreciate your understanding and flexibility. Thank you for choosing BetterVet, and we look forward to continuing to serve you and LILi with care and dedication.
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