Used the site for a few months and maybe withdrew 3 times. Just seems like its near impossible to win on the casino, depositing over £100 to be left with nothing at all every time. Sportsbook was rest... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Account opened and verified successfully using ID. Took all my deposit with zero wins and not even a hint of a chance of bonuses. About 15 minutes after I made deposits I got an email asking for ba... Se mere
Virksomheden har svaret
You will never see a win above your bet you will never see a bonus round they're definitely manipulating slots on here to pay out as little to zero as possible
Virksomheden har svaret
Ok they don’t pay in the weekend which might be fair enough but they paid straight away this morning a wining over 2k. Apparently had my account verified with them a while back and was no need for ext... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Betnero UK
Skrevet af virksomheden
Join the Revolution of Betnero
Betnero is a premier online casino and bookmaker brand, known for delivering exceptional gaming experiences. With years of success in the Italian market, we are thrilled to bring our exciting platform to the UK.
Discover Our Casino Welcome Offer
Betnero online casino offers a 100% casino welcome bonus, doubling your first deposit up to £50, plus 50 bonus spins. New customers can claim this by using the bonus code NERO100.
The Sports Welcome Bonus
At Betnero, we promise you’ll never get bored if you’re a sports lover. We offer a 10£ Free Bet Welcome Bonus for new bettors and plenty of betting options. In addition, our Altenar-powered platform comes with great features such as special bets, multiple bonuses, and cash-out options.
JOIN US >
Freely Choose your Payment Methods
At Betnero casino, you can choose from a variety of payment methods to suit your convenience. Among many options, we support Google Pay, PaysafeCard, Skrill, PayPal, Neteller, and all the traditional bank debit cards.
Betnero = Customer Care
No more long waits or unanswered emails. At Betnero, you come first, and our team of professionals is always ready to assist you every step of the way.
PLAY SAFE, ENJOY THE EXPERIENCE
Kontaktoplysninger
Storbritannien
- info@betnero.com
- betnero.co.uk
Du bør vide
1,9
Under middel
64 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Just made my first withdrawal waiting…
Just made my first withdrawal waiting on them to be received but good sote loads of options I also play on one they're other sites which withdrawals almost instantly had good experience Just hoping this sites as good with fast withdrawal if it is then I'll give it a 5 star as enjoying this site easy to use 😊 withdrawal received quickly thanks 😊
27. september 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Hi Nat,
Thank you for your positive review and for choosing Betnero.
We’re very pleased to hear that you’re enjoying the site, finding it easy to use, and appreciating the range of options available.
Withdrawal processing times can vary depending on the payment method and any necessary account checks, but our team always works to process requests as quickly as possible. We hope your withdrawal reaches you shortly and that your experience continues to be a positive one.
Best regards,
Angela
Betnero team
Avoid it the rtp is at about 1%
You will never see a win above your bet you will never see a bonus round they're definitely manipulating slots on here to pay out as little to zero as possible
26. september 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience with the games has been disappointing.
Betnero operates under a valid gambling licence, and all games available on our platform are supplied and monitored in accordance with the applicable regulatory and technical requirements. Slot outcomes are generated randomly, and neither Betnero nor the player can influence the result of an individual spin. The RTP for each game is clearly displayed in the game information and represents the expected return over a very large number of spins; it is not a guarantee of results during any individual session.
If you have any specific concerns about a particular game or session, please contact our Support Team with the relevant details so that they can review it for you.
Best regards,
Erika
Betnero team
Dont care for the customer
Used the site for a few months and maybe withdrew 3 times. Just seems like its near impossible to win on the casino, depositing over £100 to be left with nothing at all every time. Sportsbook was restricting bet amounts also. Try and place a bet and they'll reduce your stake by at least half of your original amount. Went on chat asking for a potential bonus consideirng how much had been spent on my account and the lack of sports bonuses on the site, simply to be told no. Ended up closing my account.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Dear Sean,
Thank you for your feedback and for sharing your experience.
After reviewing your account activity, our team has applied a limit to your sports betting. This is a standard measure we use to help maintain a fair and responsible betting environment for all customers. Due to internal policies, we’re not able to share the specific criteria behind these decisions, but they are applied consistently and in line with our risk-management framework.
We understand this can be frustrating, especially alongside an unlucky run on the casino side. Please contact our Customer Support team directly so we can discuss your situation in more detail and explain how these measures were applied to your account.
Regards,
Angela
Betnero team
Ok they don’t pay in the weekend which…
Ok they don’t pay in the weekend which might be fair enough but they paid straight away this morning a wining over 2k. Apparently had my account verified with them a while back and was no need for extra hassle. I would say is legit enough for me
21. september 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Thank you, Mihaela, for sharing your experience with Betnero. We’re very pleased to hear that your withdrawal was processed promptly this morning.
In many cases, withdrawals are processed automatically within 30 minutes of the request, particularly when customers use payment methods that have already been successfully verified on their account, or where smaller withdrawal amounts are involved.
In other cases, including withdrawals such as the one you mentioned, an additional manual review may be required.
Thank you again for your trust and for reporting your positive experience with Betnero.
Regards,
Erika
Betnero team
Requesting bank statements being used as a weapon to stop you withdrawing
Account opened and verified successfully using ID. Took all my deposit with zero wins and not even a hint of a chance of bonuses. About 15 minutes after I made deposits I got an email asking for bank statements and stating that withdrawals will not be possible without bank statement....
AFTER DEPOSITS....This is a breach of Gambling Commission rules as any verification checks need to be done BEFORE deposit and not used as a weapon. Closed my account in less than 30 minutes of joining, NEVER TO RETURN.
Steering well clear of this site.
5. september 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Dear Customer,
At Betnero we are committed to full compliance with UK Gambling Commission regulations. Our verification processes are designed to meet Licence Condition 17 requirements, which mandate identity and age verification before customers can gamble. We acknowledge that in some cases, additional documentation may be requested as part of our anti-money laundering and affordability assessment obligations.
If you would like us to investigate this matter further, please contact our support team with your account information. One of our specialised operators will be happy to assist you.
We appreciate you bringing this to our attention and are using your feedback to improve our processes.
Regards,
Angela
Betnero Team
Stay away I won £8000 they asked me for…
Stay away I won £8000 they asked me for 10000s documents blocked my account sent me my deposits back real robbers never mind they have all this review scammers!!!! Will be reporting it to Finicial ombudsman
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Hi,
We are sorry to hear that you are unhappy with your experience. We take all feedback seriously and have reviewed the matter in line with our procedures.
To protect our customers and meet our security and responsible-gaming obligations, all player accounts must be registered and used exclusively by the account holder. We may also need to carry out verification checks to confirm a customer’s identity and ownership of the payment method used.
These checks are in place to ensure a safe and fair environment for all players. Where an account cannot meet the relevant verification requirements or where our terms and conditions have not been followed, restrictions may be applied in accordance with our policies.
As this is a public forum, we are unable to discuss account-specific information here. However, our Customer Support team remains available to clarify the outcome of any review and assist you through the appropriate channel.
Kind regards,
Erika
Betnero Team
Like most the other reviews are saying…
Like most the other reviews are saying I wagered over a £1000, on low bet 10-20-40-60p absolutely void of bonuses and the 2 bonuses I had paid pennies in comparison to what I put in.. I can’t stress enough to leave these scammers and find someone else to gamble with, the staff are rude and just spam copy and paste rhetoric they offer you no constellation gift. Honestly I thought I was onto a world record spins without a bonus run.
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Dear Kyle,
We’re sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be to have a long session without triggering the bonuses you were hoping for.
Please note that all games available on our platform operate using certified Random Number Generators (RNGs). This means that every spin is completely random and independent, and neither Betnero nor our support team can influence game outcomes, bonus frequency, or payouts.
We are also sorry if you felt that our customer support was not helpful. This is not the standard of service we aim to provide. We would appreciate the opportunity to review your interaction and your gaming session in more detail. Please contact our Support Team via live chat or email, quoting your Trustpilot review and account details, and we will be happy to investigate.
Kind regards,
Angela
Betnero Team
Please avoid at all costs
Please avoid at all costs. RTP?? I played for a week and wagered over £500. I think I had 5 bonuses which all paid around 5X. So depressing. Closed account before they rinsed me any more!
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Hi Darren,
Thanks for taking the time to share your experience.
We always aim to provide a fair and transparent gaming environment, and we encourage players to check the RTP and volatility of each game, as these can influence how often and how much bonuses may pay.
If you’d like us to review your gameplay or have any concerns, our support team would be happy to take a closer look.
We’re sorry to see you go, but we appreciate your feedback as it helps us improve.
Best regards,
Angela
BetNero Team
Avoid - Scum!
It was the wife's account. She made 4 bets there and the final one was an offer, bet X get Y. So she made the bet but no free bet. So queried it (twice) then sent a reminder and they wrote back that she didn't tick a box. Wrote back with a screenshot showing there was no box to tick. Don't think they liked being wrong so come back with some ridiculous explanation that only applied to accas and bet builders not single bets. I told her to get the money out of there now. Two days later the twwats closed her account. Dodgy, very dodgy. Avoid.
From the email, nothing about acca or bet builder -
Qualifying bet: £25 min deposit | £25 min qualifying bet on Portugal vs Spain, England vs Mexico, or Argentina vs Egypt matches | min odds: 1.75 | 1 promotion per customer
Free Bet: £5 value | x1 use at min odds 1.75 | £100 max winnings from Free Bet | Free Bet valid for 3 days | must be used on any football event
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Dear Stan,
We’re sorry to hear about your wife's experience, but we believe there may have been a misunderstanding regarding how the Sports Bonus works.
The offer is not triggered by any single qualifying bet. As stated in the Terms & Conditions, the qualifying wager must be an ACCA or Bet Builder with at least 2 selections and a minimum combined odds of 6/4 (2.5). It also requires the “Qualify for bonus” option to be switched on in the betslip before placing the bet.
For this reason, a single bet would not qualify for the promotion, even if it was placed after the deposit. Based on the terms of the offer, the bonus was therefore not issued incorrectly.
If you would like to review the specific details of your account, please contact our Customer Support team directly.
Regards,
Angela
Betnero Team
All right people
All right people.
Betnero
7bet
Lucky mate
Betcrown
Betlegend
All these online betting platforms are operating under the ownership of Anakatech interactive limited.
Address
Alabin 1, Telus tower. Floor 20.
Sofia, 1000, Bulgaria
In uk they have UKGC account 48789. License 048789-R-327402-013 for all three platforms with the same address.
I recently allowed to open new account with Betnero deposit fund and gamble while I have active closed account with 7bet. Many betting platforms have multiple platforms for users sometimes they will not know who they are signing with. Under UKGC self-exclude or closed account rules clear about user must not allow to open a new account while they have active closed account.
Betting platforms who have multiple platforms have a responsibility to prevent people who already have an active closed account or self exclude because they hold the data for 5 years.
When I contacted them via email raised the issue. They reply that all my accounts were verified and all ok. But they avoid answering why they let me open a new account while I have active closed account with them. They have failed their responsibility being an irresponsible gambling platforms.
They give a link ADR group which is totally useless. This group is dealing with furniture or insurance disputes not gambling rules violations. Betnero are not registered with I.B.A.S or ADR and even they did they don’t deal with UKGC rules so I have to contact UKGC.
Update
Self exclude or self exclusion both are voluntary.
Self exclusion periods means that the user will automatically prevent from opening a new if the site’s has more than one platform or existing account.
Self exclude means the user closed the account whatever reason that might be and be able to reopen the existing closed account through proper interaction with the responsible gambling team of the supposed platform.
And to allow a new account the supposed platform should alert the user of their existing self exclude account. So the users can make a conscious decision either to open a new account or reopen the closed account.
Betnero did none of that and this is what I am currently dealing with relevant authorities also with UKGC.
If current rules allow betting platforms to do such than the rules must be changed so than the platforms to act responsibly.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Update:
Dear Forhad,
We would like to clarify our position following your updated review.
We are not entering into a general discussion about how self-exclusion works or should work. The key point is straightforward: according to our records, you have never activated a self-exclusion with Betnero or with any other brand operating under Anakatech Interactive Limited’s UKGC licence.
Because no self-exclusion was recorded on our systems, there were no legal or regulatory grounds for us to prevent you from opening a new account with Betnero.
If you believe you can provide evidence that a self-exclusion was in place at the time you opened your Betnero account, please contact our Customer Support team with the relevant documentation. We will be happy to review it.
However, based on the information currently available to us, there is nothing further we can do in this matter.
Dear Forhad,
We understand your concerns and appreciate the opportunity to clarify this matter once again. As previously explained, there is a fundamental distinction under UKGC regulations between the following two scenarios:
1 - Self-exclusion from gambling activities: Operators licensed under the same UKGC licence are legally required to prevent the opening of new accounts and to block access across all brands covered by that licence.
2 - Voluntary account closure: In this case, the customer has simply chosen to close their account, without activating any formal self-exclusion. Under UKGC rules, this does not impose any obligation on operators to prevent the customer from opening a new account with another brand, even if both brands operate under the same licence.
We have investigated the account you referenced in your review. Our records show no self-exclusion requests associated with you on any of the brands operating under Anakatech Interactive Limited’s licence.
In your specific case, there were no regulatory grounds to prevent you from opening a new account with Betnero. Please contact our customer support if you think your case has not been properly evaluated.
We take our responsible gambling obligations very seriously, and we act in full compliance with UKGC Licence Conditions and Codes of Practice (LCCP).
Kind regards,
Angela
Betnero team
maybe i got lucky but i had a good experience
maybe i got lucky but i had a good experience compared to all these bad reviews, pretty quick withdrawal times
compared to some others. yes the bonus gets cancelled on withdraw but they have a good casino selection.
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Thanks a lot for your review, Lewis. We really appreciate it.
We’re happy to hear that, like many of our players, you were able to enjoy quick withdrawals, as well as our wide range of casino games. It’s great to see that reflected in your feedback.
As for the bonus, we always recommend checking the Terms and Conditions, where wagering requirements and any conditions related to bonus removal are clearly explained. Please feel free to reach out to our customer care directly if you need support with this!
Thanks again for sharing your experience.
Best regards,
Rick
Betnero Team
Please do not play at this casino
Please do not play at this casino ! Yesterday I was allowed to open an account and deposit £100. I did not realise until I looked at my bank statement that this casino is a sister site of 7bet who I have a self exclusion still in place with until 2029. As a breach of terms and agreement and as a duty of care I should never have been allowed to open an account and therefore I would ask kindly for my deposits to be returned to me
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Thank you for taking the time to leave us a review, Lynne.
We’re sorry to hear about your concerns. Matters related to responsible gambling and self-exclusion are taken very seriously at BetNero, and we always follow the procedures required by law with great care.
It is also worth noting that, when a player chooses to self-exclude, they are shown the brands that operate under the same licence. The self-exclusion process is designed to make this relationship clear and to ensure players are given the relevant information before proceeding.
For privacy reasons, we’re not able to look into account-specific details based on a Trustpilot review alone. If you’d like us to review your case properly, please contact our Customer Support team directly at support@betnero.co.uk. That way, we can investigate things thoroughly and make sure everything is handled correctly.
Kind regards,
Erika
BetNero Team
Avoid at all cost
Avoid at all cost. The templates used by rick and Erika are just templates with no truth . If they are really regulated by the UK gaming commission, then the state is in bed with scammers for some kickbacks . They are still owe £20
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Dear Geronimo,
Thanks for taking the time to leave us a review.
Just to clarify, at Betnero we don’t use copy-paste template replies. Some answers do need to include specific wording and information, especially when it comes to matters that have to follow the rules set by the UK authorities.
We’d also really like to ask you to contact our Customer Support team directly so we can look into this properly. Based on the details you shared with us on Trustpilot, we can’t see any outstanding balance due to you, but we’d be very happy to check everything in detail and make sure nothing has been missed.
Kind regards,
Erika
BetNero Team
Created my account back in October 2025…
Created my account back in October 2025 and made a £150 deposit, no issues and it was straightforward to verify my account, just yesterday also made a deposit for the same amount, ended up winning £600 this time and successfully cashed out within 24 hours, stumped over all the negative reviews when so far I’ve had a great experience.
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Thank you for sharing your experience!
We’re really happy to hear that you’re enjoying your time with Betnero. We’re always working to improve our services and provide the best possible experience for our players. If you ever need anything, our support team is here to help.
Kind regards,
Erika
Betnero Team
Theives
Previously, I had an account with 7Bet which I requested to be closed and self-excluded due to gambling concerns and repeated losses. Both 7Bet and BetNero operate under the same platform and ownership, namely Anakatech Interactive Limited.
Had I known that BetNero was operated by the same company, I would never have opened an account or deposited funds. My bank statements did not clearly indicate this connection at the time of deposit.
Because I had already self-excluded and/or closed my account with 7Bet, I should not have been allowed to open another account, deposit funds, or continue gambling on another platform operated by the same company.
This represents a serious failure of responsible gambling and self-exclusion procedures. As a result, I request a full refund of all money lost during the period in which my self-exclusion should have been enforced across all brands operated by Anakatech Interactive Limited.
If this matter is not resolved satisfactorily, I am prepared to escalate the complaint further through the relevant gambling authorities, ADR services, and court proceedings if necessary.
Please treat this as a formal complaint and provide your final response within the required timeframe.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Thank you for your review and for sharing your concerns.
We take matters related to responsible gambling and self-exclusion extremely seriously. Please be assured that BetNero operates in full compliance with all UK Gambling Commission (UKGC) regulations and follows strict procedures designed to protect players at all times.
Due to the nature of Trustpilot reviews, we are unable to identify your account or verify your case based on the information provided. Given the sensitive nature of your concerns, we kindly invite you to forward your complaint directly to our Customer Support team at support@betnero.co.uk. This will allow us to investigate your case thoroughly and ensure that it is handled in line with our regulatory obligations.
Kind regards,
Erika
BetNero Team
Contact The Dye & Durham Support Team
My god withdrawing money is impossible, ask the same things again and again and end up stressing you out. DONT USE THIS WEBSITE. After 1 day I sent this: just use template:
To: supportatbetnero.co.uk
Cc: infoatanakatech.com
Subject: FORMAL COMPLAINT: Stalling of (amount) Withdrawal - Account [Insert Your Username/ID]
To the Compliance Manager,
I am writing to lodge a formal complaint regarding the unacceptable delay in verifying my account and the subsequent withholding of my balance.
I have already submitted all requested documentation, including my government-issued ID and my full bank statements. Despite this, your team continues to request the same documents in a repetitive loop. Under the UK Gambling Commission (UKGC) guidelines, specifically Licence Condition 17 (Customer Verification), operators must not delay or prevent a withdrawal for reasons that could have been resolved earlier.
I am now formally identifying the following stalling tactics being used on my account:
• Document Looping: Repeatedly requesting the same bank statements that have already been provided in the correct format.
• Verification Resetting: Failing to provide a timeline for review, effectively holding my funds indefinitely.
This is my formal notification of a dispute.
If my account is not fully verified and my withdrawal is not approved within 24 hours, I will take the following actions:
1. IBAS Escalation: I will lodge a formal dispute with the Independent Betting Adjudication Service to recover my balance
2. UKGC Reporting: I will submit a formal report to the UK Gambling Commission regarding Anakatech Interactive Ltd’s (License 48789) failure to treat customers fairly.
3. Legal Action: I am prepared to serve a Letter Before Action to your registered UK office at 2 Woodberry Grove, London, to recover the debt through the court system.
I have kept a full log of all communications and timestamps of document uploads. I expect a response from a human manager—not a generic template—by the end of the next business day.
Regards,
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Hi Chris,
We’re sorry to hear about your experience. We understand that waiting for a withdrawal can be frustrating, and we always aim to process requests as quickly as possible.
In some cases, certain withdrawals may take longer due to additional checks, especially when there are multiple wins across different providers or when large amounts are involved. In these situations, our Risk and Payments teams carry out the necessary reviews to ensure the transaction is secure and that the withdrawal is being made by the account holder.
If the matter is still unresolved, we kindly invite you to contact our Customer Support team directly so we can look into it further. Alternatively, please update your review with any additional details so we can better understand your concerns.
We appreciate your feedback and remain committed to treating every customer fairly and responsibly.
Kind regards,
Erika
Betnero Team
Absolutely dire 150 gone in no time no…
Absolutely dire 150 gone in no time no wins and definately no bonuses and if you do get a bonus no where near what you put in much better sites out there opened and closed account within 1 hour stay the hell away
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Hi Sharon,
We’re sorry to hear that you had a difficult experience with our bonus. All the information needed to unlock and use the bonus is provided on the bonus page and in the terms and conditions, which we aim to keep as clear and easy to understand as possible for all players.
We hope you might consider giving Betnero another chance in the future.
Kind regards,
Erika
Betnero Team
Signed up and opted for the games bonus…
Signed up and opted for the games bonus which has two parts, a 100% deposit bonus plus 50 free spins on your first deposit. Claimed the free £10 deposit bonus then played my free spins. When I claimed my winnings from the free spins £7) it removed my £10 deposit match bonus and said I had forfeited it!
Glad I made the smaller deposit to test the waters rather than just going straight in with my usual £100 deposit and defo won’t be using them again
26. april 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Dear Player,
We're sorry to hear that your experience with our welcome bonus was not satisfactory.
The welcome bonus mechanics are clearly explained both on the bonus page and in our Terms and Conditions, where the rules are set out in a transparent way. We always encourage players to review these details before opting in, so they can make an informed choice.
That said, we will share your feedback with our content team to further improve the clarity and transparency of our bonus and promotion communications on Betnero. All of our offers are, of course, fully compliant with current UK regulations.
We hope you may consider giving Betnero another chance in the future.
Regards,
Erika
Betnero Team
I always already verified but when…
I always already verified but when withdrawing I had to provide bank statements. I have now read the other reviews and can see people had trouble withdrawing. Will wait to see what happens, if it comes through I will come back and update my rating to higher.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Dear Joshua,
We have tried to get in touch with you to ensure that your issue has been resolved, but we have not received a response. We hope our team has been able to assist you, and if this is not the case, we kindly ask you to contact us directly.
Kind regards,
Rick
Betnero Team
I opened an account with bet Nero with…
I opened an account with bet Nero with £100, but after reading reviews I asked them to refund my money without having made any bets. All I receive off them is threats that if I don’t send the required information in 5 days they will close my account. I have sent as much information as I can yet they still always ask for more and they make it very obscure what they actually want. I will update this review if the matter gets resolved quickly.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Betnero UK
Dear Nev,
We’re sorry to read about your experience and we’d like to clarify that there have certainly been no threats from our Customer Care or Payments Teams. The procedures you were asked to follow are standard security measures designed solely to protect player data and ensure safe transactions.
Our records show that your withdrawal, although slightly delayed due to an “OCT (Original Credit Transaction)” failure, was successfully processed in the following days. If this is not the case, or if there are still any pending issues, we kindly invite you to contact our support team directly so we can assist you further.
While we acknowledge that occasional negative feedback may occur, Betnero proudly counts thousands of active players who enjoy our regular promotions, games from top-tier providers, and our scrupulous commitment to responsible gaming. We’re truly sorry that you decided to close your account without allowing us to show you the quality of our service, and we are happy to welcome you back at any time.
Best regards,
Erika
Betnero Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.