BeReady Anmeldelser 206

Besvarelse fra BeReady

9. jun. 2025

Dear Nicole

Thank you so much for taking the time to share your feedback. We're delighted to hear that you're finding the SEN Teaching Assistant Apprenticeship both engaging and valuable. It's great to know that the modules have supported your learning across a range of important topics.

We're especially pleased to hear such kind words about your Skills Tutor, Gemma. She is passionate about supporting her learners, and it's fantastic to see how her expertise and encouragement have helped you manage your workload, develop your reflective practice, and deepen your understanding of working in a SEN base. Your recognition of her patient and curious approach really reflects the values we aim to uphold.

We look forward to continuing to support you on your journey, and wish you every success as you prepare for your End Point Assessment!

Besvarelse fra BeReady

9. jun. 2025

Dear Neil

Thank you for your lovely feedback! We're so pleased to hear that you’ve felt supported by our team throughout your journey. Striking the right balance between work, study, and home life is so important, and we're glad our team has been able to offer the flexibility and understanding you needed.

We truly appreciate your kind words and will make sure they’re shared with everyone involved. Thank you again for taking the time to leave a review — it means a lot to all of us!

Besvarelse fra BeReady

9. jun. 2025

Dear Marzena

Thank you so much for your wonderful review! We're thrilled to hear about the positive experience you had during your apprenticeship and especially the impact Beth had on your learning journey.

It's fantastic to know that her patient and personalised approach helped you feel confident, supported, and well-prepared -particularly with your assessments and in your role. Beth is a valued member of our team, and your kind words truly reflect the care and commitment she brings to her learners.

We’re so pleased to have been part of your development and wish you continued success in everything you do. Thank you again for sharing your experience!

Besvarelse fra BeReady

6. jun. 2025

Dear Nadia

Thank you so much for your heartfelt feedback and kind words. We’re absolutely delighted to hear that your learning journey with BeReady has been such a positive and empowering experience. It’s fantastic to know that Jennifer made such a strong first impression and that Sophie has been such a supportive and inspiring Skills Coach throughout your course.

We're also so pleased that Lisa, Kayleigh and Suzanne made you feel confident and well-prepared for your Functional Skills – they’ll be thrilled to know they made a lasting impact.

It means a great deal to us that you're considering a second course with BeReady, and we’d be honoured to support you on the next step of your journey. Congratulations on reaching the final stages of your LSA course – we’re so proud of everything you’ve achieved!

Besvarelse fra BeReady

5. jun. 2025

Dear Harvey

Thank you for taking the time to leave such a lovely review. We’re so pleased to hear that you felt well-supported throughout your apprenticeship and that you found the learning platform straightforward and accessible. It’s great to know that the additional learning experiences helped you build confidence and key skills. Angela and Jacqui will be thrilled to hear that their guidance played a part in your success. Wishing you all the best in your next steps!

Besvarelse fra BeReady

3. jun. 2025

Dear Emma

Thank you so much for your wonderful feedback! We’re thrilled to hear that Sophie’s support made such a positive difference during your apprenticeship. Balancing a busy SENDi team workload is no easy feat, and it’s great to know Sophie was able to offer the advice and encouragement you needed. We’re proud to have her as part of our team, and your kind words mean a lot to us all.

Thanks again for sharing your experience!

Besvarelse fra BeReady

3. jun. 2025

Dear Zoe

Thanks so much for sharing your lovely feedback about Andrea! We’re really glad to hear how her kindness and support helped you out, especially when you had to take a break from your training. It’s great that she was there to help you get back on track and calm those nerves during your professional discussions plus, the helpful feedback she gave really made a difference. Andrea’s passion for what she does really shines through, and we’re so happy to have her on the team. We’re excited to keep supporting you as you progress!

Besvarelse fra BeReady

30. maj 2025

Dear Natalie,

Thank you so much for your lovely review, and a huge congratulations on passing your course! 🎉

We’re absolutely delighted to hear how much of a positive impact Gemma had on your journey. She’s an outstanding coach who brings not only expertise and professionalism but also genuine care and encouragement to everything she does. It’s clear that her dedication, quick responses, and unwavering support really made a difference when you needed it most and we’re so proud to have her on the team.

Gemma will be over the moon to hear your kind words. She always goes the extra mile to ensure her learners feel confident, valued, and capable and it’s heartening to know she helped you believe in yourself.

Thank you for sharing your experience. You've worked incredibly hard, and your success is well deserved. Wishing you all the best for your next chapter—you’ve truly shown what’s possible with the right mindset and support!

Besvarelse fra BeReady

28. maj 2025

Thanks so much for leaving a review. It's great to hear that you're finding the course worthwhile and that the flexibility to work at your own pace has been helpful for you.

We're really pleased to hear such positive feedback about Angela Long. It’s clear she’s made a real difference to your experience - being supportive, approachable, and quick to respond can really help things go smoothly. We’re glad to hear you feel well supported as you near the end of your course.

Best of luck with your final units and your upcoming End Point Assessment!

Besvarelse fra BeReady

22. maj 2025

Dear Ewa,

Thank you so much for taking the time to share such a heartfelt review. We're absolutely thrilled to hear how much of a positive impact Angela L has had on your learning journey.

Creating a calm, encouraging, and supportive environment is exactly what we strive for, and it's wonderful to know that Angela was there for you every step of the way - especially during those more nerve-wracking moments like your first professional discussion.

Her ability to make things feel manageable and less overwhelming is truly a gift, and we're so pleased to hear how much that meant to you.

Your kind words are a real testament to the dedication and passion Angela brings to her role, and we’re lucky to have her on the team too!

Wishing you all the best with the rest of your journey - and thank you again for your lovely feedback.

Besvarelse fra BeReady

22. maj 2025

Dear Lisa,

Thank you for your kind feedback about the Level 3 Mental Health and Wellbeing course. We're delighted to hear that you enjoyed the course and that Claire was such a supportive and encouraging tutor — we'll be sure to pass on your lovely comments to her.

We’re very sorry to hear that you haven’t received your SEN CPD certificate, especially after all the hard work you put into completing the additional module. That should not have happened, and we completely understand your frustration.

I can confirm that your certificate will be issued without delay.

We appreciate your recommendation and wish you continued success!

Besvarelse fra BeReady

21. maj 2025

Dear Victoria

Thank you so much for your kind words!

We're thrilled to hear that your experience with Angela F was so positive. She is truly passionate about bringing out the best in others, and it's wonderful to know her support, encouragement, and guidance helped you shine.

We’re proud to have her on our team and even prouder of the great work you've accomplished.

Wishing you continued success on your journey!

Besvarelse fra BeReady

21. maj 2025

Dear Maria

Thank you for sharing your journey with us!

We’re so pleased to hear that both of your tutors provided great support throughout your course. It’s wonderful that you’ve gained valuable knowledge over the past two years that will benefit you in your future roles.

Wishing you all the best in your next steps and thank you for being part of the BeReady community!

Besvarelse fra BeReady

21. maj 2025

Thank you so much for your wonderful feedback, Gemma!

We’re thrilled to hear that you found the Level 3 SEND Teaching Assistant course useful and that Sophie’s support and encouragement made such a positive difference throughout your journey.

We know how important timely support is, so it’s great to hear Sophie has been responsive and there for you whenever you needed. Best of luck with your upcoming End Point Assessment - we’re confident you’ll do brilliantly!

Thank you for being part of the BeReady community.

Besvarelse fra BeReady

21. maj 2025

Dear Rosie

Thank you for your kind words and for sharing your journey with us!

We’re so pleased to hear that Kelly’s support has helped keep you on track and build your confidence as you approach your EPA.

We understand that changing Skills Coach mid-course can be challenging, but it’s wonderful to know Kelly was there to support you every step of the way. We’re confident you’ll continue to receive excellent guidance through to the finish line.

Wishing you all the best with your EPA and beyond - thank you for being part of the BeReady community!

Besvarelse fra BeReady

21. maj 2025

Dear Mok

Thank you for sharing your experience!

We’re thrilled to hear that you find the learning resources and progress tracking helpful, and that your Skills Coach has been professional, responsive, and supportive throughout your journey.

We’re committed to providing the tools and guidance you need to succeed, and it’s wonderful to know that this is reflected in your experience with BeReady.

Wishing you all the best as you continue your learning!

Besvarelse fra BeReady

20. maj 2025

Thank you for taking the time to share your feedback.

We’d like to take a moment to acknowledge your result - completing a demanding A-Level equivalent qualification while working full-time, is a significant achievement.

We are pleased you recognise the quality of our employees. We all work extremely hard to ensure a learner’s journey is as smooth as possible. Whilst we always strive to improve, your acknowledgement together with the numerous 5* reviews we receive, prove we are doing a lot right, which we are extremely proud of.

We will reach out to you directly to correct the CPD certification omission as this was something we were unaware of. Please accept our apologies for this oversight, it will not happen to any other learners in the future as a direct result of your review and our subsequent process changes.

We always welcome constructive criticism, as it helps us grow and improve. Your opinion is important to us.

We accept that the externally assessed examination period at the end of the course can be stressful and we try our utmost to minimise the effects of this on our learners. Some of the improvements we have made to improve a learner’s experience since your completion in July 2024 are detailed below:

Specialised EPA support: A new team was established to ensure smoother End-Point Assessment processes, with subject-specific expertise.

Consistent coaching: We are striving to ensure learners now have a maximum of three dedicated skills coaches throughout their journey noting sickness and holidays will also mean a learner might always have exposure to other skills coaches.

Improved onboarding: We’ve implemented state-of-the-art technology to ensure clear, consistent messaging from enrolment through to EPA, for all stakeholders through head teachers, mentors and indeed CEO’s of multi academy trusts so that learners know what to expect.

Learner journey investments: From experience mapping to feedback loops, every step of the journey has been strengthened.

Quality assurance: We've adopted the ISO 9001 quality standard to underpin a culture of continuous improvement.

We are about to roll out a level 5 Specialist Teaching Apprenticeship which is a pathway for joining a level 6 programme to gain qualified teacher status, (QTS) with the learner having no “student debt” - becoming a teacher for free.

People development: With the implementation of Investors in People (IIP), we’re supporting our teams to maintain excellence even in challenging circumstances.

Data security: Our achievement of Cyber Essentials Plus certification demonstrates our commitment to safeguarding customer data and putting the customer at the centre of everything we do.

Thank you again for your candid review and for being part of our journey.

Warm regards,

Besvarelse fra BeReady

20. maj 2025

Dear Angela,

Your review deserves a substantive response. You were one of the brave ones that stuck it out to the end. One of your peers experienced exactly the same journey and on completion promptly emailed our Director and asked if they could join us to help fix things from a learner perspective. They now work in the dedicated EPA team! They, like you, have had a tremendous impact to get us to where we are today.

Thank you for taking the time to share your feedback. As a leading learning and development provider in the education sector, we are now proud to consistently receive five-star reviews from our learners.

We always welcome constructive criticism, as it helps us grow and improve. Your opinion is important to us, even if we do feel that a one-star rating may be a tad harsh.

We’d like to take a moment to acknowledge your achievement - completing a demanding A-Level equivalent qualification, while working full-time, is no small feat.

As one of our very first learners we recognise that our initial rollout was not without its challenges. As a disruptor entering a complex sector, a sector with its own significant people challenges, we experienced some growing pains, particularly around staffing and onboarding.

However, learner feedback - including yours - led us to make immediate and significant improvements, including:

Content enhancements: While bound by the required framework (KSBs), we acknowledge the original content needed refinement. Substantial improvements were made swiftly based on early feedback to the benefit other learners in the next cohorts.

Reduced over-assessment: We streamlined the process to relieve pressure on learners already working in demanding roles. We accept that from the outset, we put too much pressure on learners who already work in demanding roles, and we addressed that immediately.

Creation of a dedicated escalation team: Facilitating hundreds of hours of Off-the-Job (OTJ) evidence for some of our learners, a very common frustration. Investing seven figures into the creation of an OTJ evidence capture app to vastly improve the learner journey.

Specialised EPA support: A new team was established to ensure smoother End-Point Assessment processes, with subject-specific expertise.

Consistent coaching: We are striving to ensure learners now have a maximum of three dedicated skills coaches throughout their journey noting sickness and holidays will also mean a learner might always have exposure to other skills coaches.

Improved onboarding: We’ve implemented state-of-the-art technology to ensure clear, consistent messaging from enrolment through to EPA, for all stakeholders through head teachers, mentors and indeed CEO’s of multi academy trusts so that learners know what to expect.

Learner journey investments: From experience mapping to feedback loops, every step of the journey has been strengthened.

Quality assurance: We've adopted the ISO 9001 quality standard to underpin a culture of continuous improvement.

We are about to roll out a level 5 Specialist Teaching Apprenticeship which is a pathway for joining a level 6 programme to gain qualified teacher status, (QTS) with the learner having no “student debt” - becoming a teacher for free.

A number of schools co-author the content, sense check and ensure it’s on point. This significantly reduces the risk of the issues you experienced. We have moved to a model of “built for the education sector by the education sector”.

People development: With the implementation of Investors in People (IIP), we’re supporting our teams to maintain excellence even in challenging circumstances.

Data security: Our achievement of Cyber Essentials Plus certification demonstrates our commitment to safeguarding customer data and putting the customer at the centre of everything we do.

Thank you again for your candid review and for being part of our journey.

Warm regards,

Besvarelse fra BeReady

21. maj 2025

Dear Kody

Thank you for your fantastic feedback!

We’re delighted to hear that your skills coach and EPA coach have been so supportive and readily available to help. Providing reliable support is at the heart of what we do, and we’re glad it’s made a difference for you.

Wishing you continued success on your journey with BeReady!

Besvarelse fra BeReady

20. maj 2025

Dear Hayley,

Thank you for taking the time to share your feedback.

We are truly sorry to hear that your experience with us fell so far short of what it should have been, and we would like to begin by again offering our heartfelt condolences for the loss of your father. No learner should feel pressured or unsupported during such a deeply difficult time, and we are sincerely sorry if our actions added to your distress.

From reviewing our activity during this period, it consists predominantly of calls and communications to check on your wellbeing as well as trying to ascertain the situation at the time. In hindsight, it would have been beneficial to agree a Break in Learning for a suitable period of time to ensure that any work related communications (which we are duty bound under regulation to make) regarding the apprenticeship were ceased. This is now part of our standard processes during unfortunate circumstances such as these.

For context, the 6 “Skills Coaches” you experienced included 3 Skills Coaches (with two of them leaving our employment due to personal circumstances), an Escalations/Learner Engagement Coach, Functional Skills Tutor and dedicated EPA Coach. As everyone with similar circumstances to your programme requirements would expect 4 coaches during the same time period we acknowledge your expectations could have been managed better in this regard.

We’d like to take a moment to acknowledge your achievement - completing a demanding A-Level equivalent qualification and achieving a Distinction, while working full-time, is a significant achievement in such a difficult time.

Whilst we cannot undo the impact this had on you, your voice has helped shape the improvements we’ve made, including limiting the number of coach transitions, strengthening our internal handover processes, and introducing additional pastoral support for learners who need time and space due to bereavement or personal circumstances.

We understand that your trust was lost, and whilst we are proud of the progress we’ve achieved over time, we recognise that none of it excuses your experience.

We always welcome constructive criticism, as it helps us grow and improve. Your opinion is important to us, even if we do feel that a one-star rating is harsh. Some of the improvements we have made to improve learner’s experience are detailed below:

Consistent coaching: We are striving to ensure learners now have a maximum of three dedicated skills coaches throughout their journey noting sickness and holidays will also mean a learner might always have exposure to other skills coaches.

Improved onboarding: We’ve implemented state-of-the-art technology to ensure clear, consistent messaging from enrolment through to EPA, for all stakeholders through head teachers, mentors and indeed CEO’s of multi academy trusts so that learners know what to expect.

Learner journey investments: From experience mapping to feedback loops, every step of the journey has been strengthened.

Quality assurance: We've adopted the ISO 9001 quality standard to underpin a culture of continuous improvement.

We are about to roll out a level 5 Specialist Teaching Apprenticeship which is a pathway for joining a level 6 programme to gain qualified teacher status, (QTS) with the learner having no “student debt” - becoming a teacher for free.

People development: With the implementation of Investors in People (IIP), we’re supporting our teams to maintain excellence even in challenging circumstances.

Data security: Our achievement of Cyber Essentials Plus certification demonstrates our commitment to safeguarding customer data and putting the customer at the centre of everything we do.

Thank you again for your candid review and for being part of our journey.

Warm regards,