I had an issue with my ONT, there were no un-needed questions just whether id turned it off and on again and then we got straight to sending an engineer out. Perfect, friendly, quick really no complai... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After looking at options for which FW Network provider to use I decided on a Beebu 500mb connection. Here's positive notes on my experience: - Connection: Solid! I am getting what was advertised... Se mere
Virksomheden har svaret
Anytime I've had "an issue" with Beebu regards ' a service' they've supplied, it has always been sorted out with the utmost professionalism and curtesy ... its a fairly 'new' company that unfortunat... Se mere
Virksomheden har svaret
Fair contract pricing with future rises laid out in the contract ( +£3/month in April). Had a minor issue with timing of router arriving vs installation date - install was brought forward; rou... Se mere
Virksomhedsoplysninger
Om BeeBu
Skrevet af virksomheden
Welcome to BeeBu! - The home of ultra-fast broadband and outstanding customer service!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
We put customer experience at the heart of everything we do, from offering affordable home broadband on the fastest networks, through to a painless sign-up journey, and consistent communications through every step of getting you connected.
Our incredible customer service team will get you connected, and keep you connected. We're on hand via online chat, WhatsApp, phone, email and our dedicated customer portal - so when you need help or advice we're here!
If you haven't discovered BeeBu yet then it's time to ditch your existing ISP and join the BeeBu Family!
Skrevet af virksomheden
Kontaktoplysninger
1 Barnes Wallis Road, PO15 5UA, Fareham, Storbritannien
- 0333 0044 466
- hello@beebu.co.uk
- beebu.co.uk
Brilliant Home Broadband
4,3
Fremragende
256 anmeldelser
Har besvaret 70 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
All good with Beebu One phone call and…
All good with Beebu One phone call and they are on it straight away.
Pete on customer services sorted out my problem efficiently.
After 32 years with Virgin media, being pushed from one operator to another, over hours on end, it's a different ball game altogether.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra BeeBu
Thanks so much for sharing your experience! We’re delighted to hear that one quick call made all the difference. Pete really scored a goal with his customer service, and we’re glad you found the whole process a completely different ball game compared to what you’ve had before. Welcome to BeeBu! ⚽
Very helpful prompt at installing and…
Very helpful prompt at installing and setting it up overall very happy with the service
20. november 2025
Besvarelse fra BeeBu
We’re so pleased to hear that our team was able to assist you promptly with installation and setup! 🙌 Thank you for sharing your positive experience — it’s wonderful to know you’re happy with the service.
Very quick and nice and friendly and…
Very quick and nice and friendly and helpful thank you I would highly recommend this company
19. november 2025
Besvarelse fra BeeBu
Thank you so much for your kind words! 🌟 We’re delighted to hear that you found our team quick, friendly, and helpful. Your recommendation means a lot to us, and we’ll continue working hard to provide the same great experience every time.
Excellent Customer Support
Annie was very friendly and extremely helpful in trying to work out why my network speed was low. She explained all the possibilities in great detail and then sent me an email to back up everything she had outlined. I worked my way through her list and sorted out the problem. It was not the Beebu equipment but one of my cables! I have been with Beebu for 3 months now and am extremely happy with the service and the customer support is exemplary.
19. november 2025
Uopfordret anmeldelse
Besvarelse fra BeeBu
Hi there,
Thank you so much for your thoughtful review! We're thrilled to hear that Annie was able to provide such clear and thorough support — she's a valued member of our team and will be delighted to know she made a difference. It's great that you were able to resolve the issue and that it wasn’t the Beebu equipment after all!
We're proud to offer service that goes beyond expectations, and knowing you're extremely happy after three months with us means the world. If you ever need anything else, we're just a message away.
Thanks again for being part of the Beebu family!
Warm regards,
The Beebu Team
Don't make the same mistakes as me.
I made some errors in my review, correcting now. The support team have tried unsuccessfully to date to rectify the faults with the link to their router. But it was pointed out that they can take up to 30 days to rectify, considering I've never been connected in the first place. I don't think I should wait any longer. I was informed that I have the right to cancel, but that depends on today's outcome.
Cass, who carried out the installation from the road to my house, I personally wouldn't give them a job. Incompetence is an understatement. So here I sit, over four months of waiting for the fibre to work in the house or their router.
I can't wait to see the excuses why nothing works by the end of business today. But at least I do have the option still to cancel the contract altogether.
Thank God I still have my original Internet connection; otherwise, I'd have nothing.
It was also pointed out that I'd made over 72 calls and, yes, spent over an hour on the phone running various fruitless tests.
17. august 2025
Uopfordret anmeldelse
Besvarelse fra BeeBu
Thank you for your honest feedback. We completely understand your frustration and sincerely regret the experience you've had. Over the past few months, our customer service team has been in close contact with you—75 times in fact—doing everything possible to keep you informed, advocate on your behalf, and push for progress with the network. We have also managed to get the installation completed, where several other internet service providers failed.
We acknowledge that the engineering work required to connect your property was extensive, and while we set expectations around the complexity and timeline, the final outcome has clearly fallen short. It's deeply disappointing to hear that the installation did not meet your expectations, and I believe our Customer Service Manager called you today to discuss this.
Please rest assured that your fault has been escalated with urgency, and we are doing everything we can to ensure it is resolved today. You’ve shown remarkable patience throughout this process, and we’re committed to getting you connected.
Thank you again for sticking with us this far—we’re not giving up on getting this sorted for you.
Fabulous customer service from Pete.
Pete supported very well to resolve the issue. He arranged engineer visit within 2hours and resolved the issue. Fabulous service.
11. november 2025
Uopfordret anmeldelse
Besvarelse fra BeeBu
Thank you so much for your kind words! We're thrilled to hear that Pete was able to provide such prompt and effective support. Arranging an engineer visit within 2 hours and resolving the issue quickly is exactly the level of service we strive for. We'll be sure to pass your feedback on to Pete — he'll be delighted to know he made a difference. Thanks again for taking the time to share your experience!
disappointed
very arrogant gentleman who called me to activate my internet extender and wouldn't let me speak to tell him the whole problem
28. oktober 2025
Besvarelse fra BeeBu
Thank you for sharing your feedback. We're truly sorry to hear about your experience during the call—it’s never our intention for any customer to feel unheard or disrespected.
We did send a follow-up email to better understand and resolve the issue, but haven’t received a response yet. If you're still experiencing difficulties or would like to discuss this further, please feel free to reach out at your convenience.
It’s okay
The WiFi is great, but I had a little bit of a rough start, I was without an internet connection for a few days before actually having the internet. But since then is been okay.
20. oktober 2025
Besvarelse fra BeeBu
Thanks for sharing your experience! 😊 We're glad to hear the WiFi has been great overall, though we're sorry about the rocky start. It’s good to know things have smoothed out since then. If you ever need support again, we’re here to help!
Installation & customer service
Installation - workmen were efficient courteous/informative and very quick clean workers. A slight hiccup with getting verification code for site - quickly remedied. Shout out to Pete who helped rectify that minor error 👌😊
Thankyou. Shout out also to Annie 👌😊. honest and truthful & saved me money at sign up when I called her. Moved from sky paying £56 a month to a saving of £23 a month. Internet is a good speed smooth and clean ... better connection and speed than I had with sky over 7 years with a more efficient/effective and quick customer service. First time I've had no lagging in years on the internet. Glad I moved and recommend & as yet no problems. Only been a couple of days granted but l've no complaints .. none.
The bigger companies are not always the best ... Beebu have shown me this ... thanks for your support & help
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra BeeBu
Thank you so much for your incredible review! 😊 We're thrilled to hear that your installation went smoothly and that Pete and Annie made such a positive impact — we'll be sure to pass on your shout-outs! It’s fantastic to know you’re enjoying faster speeds, no lag, and a great saving after switching. We truly believe in great service and your experience proves it. Thanks again for choosing Beebu and for recommending us. We’re here if you need us! 👌
Besvarelse fra BeeBu
Thank you so much for your kind words! 😊 We're thrilled to hear that you found the installation easy and our service prompt. Making things simple and seamless for our customers is exactly what we aim for. If you ever need anything else, we're just a message away!
Fast speeds of 'broadband', that's it.
Unable to compare with any other provider, as there are none in the area.
There is no digital phone service, and I had to spend hours trying to understand Voice Over the Internet Protocol. BeeBu don't really make this clear, unless you understand the language (stop using shorthand). Eventually spoke with their customer service who were delighted to explain everything in detail, for something I can't have with them...
Still, the change from 70MBs to silly-speedMBs, was flawless.
The BeeBu router is all but useless over even a comparatively short distance. I live in a relatively compact brick-built 3-4 bedroom house and I lose signal diagonally across the house. BeeBu sell their own extender (what a surprise...), but I picked up a second-hand Mesh system for less, which works brilliantly. Mid you, I do live in an ex-forces, post-war property with harder-than-drills, blast-proof bricks...
BeeBu speed is ok, I'm not sure I get the speeds they offered but it's so fast, who cares?
Change of review (next day): Outstanding reply from BeeBu, and although I wasn't offered any remuneration of any kind (even a sticker with BeeBu's logo for my computer), their reply is worthy of the extra star.
26. september 2025
Besvarelse fra BeeBu
Hey Martin!
We’re sorry to hear we didn’t earn a 5-star review from you — hopefully a bit more intel will help!
We’re thrilled to hear the speed is hitting an all-time high and that the big changeover to fibre was both super easy and super speedy. That’s exactly the mission we set out to accomplish for all our amazing customers.
Wi-Fi signals can be heavily influenced by the environment, and while we’ve deployed an excellent router for our customers, going head-to-head with the engineering and building skills of the British Army seems to have called for some reinforcements.
Mesh networks are brilliant at expanding coverage and enabling Wi-Fi to power through obstacles — though blast-proof walls certainly sound like they might challenge even the beefiest router or power drill!
As for the phone system, we do advise during sign-up that we don’t provide a landline. That said, I’ve asked our marketing team to review the sign-up process and make that detail more prominent based on your feedback.
If you need any further assistance or have more questions, don’t hesitate to reach out.
Best wishes,
BeeBu! 💛🐝
Customer service was fantastic.
Customer service was fantastic.
Although the engineering work overran. customer service was responsive and stayed on top the issue until it was resolved.
2. oktober 2025
Besvarelse fra BeeBu
Thanks so much for your lovely review! We'll be sure to pass this over to the team. In the mean time, if you need anything at all, don't hesitate to get in touch!
Thanks,
Team BeeBu
Fantastic Service from Beebu and pete!!!!!!!!
Fantastic Service from Beebu – Especially Thanks to Pete!
I had an excellent experience with Beebu from start to finish. The process was smooth, professional, and efficient. A special shoutout to Pete, who went above and beyond to help me through every step. He was incredibly knowledgeable, patient, and genuinely cared about making sure everything went right. It's rare to come across such dedicated customer service these days.
Highly recommend Beebu – and if you get the chance to work with Pete, you're in great hands!
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra BeeBu
Thank you so much for your glowing review! 🌟 We're thrilled to hear that your experience with Beebu was smooth and professional from start to finish. Pete will be absolutely delighted to know his dedication and care made such a positive impact — he truly embodies the spirit of exceptional service we strive for.
Your kind words mean the world to us, and we’re so grateful you took the time to share them. We’ll be sure to pass your appreciation on to Pete — he’ll be chuffed to bits!
Looking forward to welcoming you back again soon. You're always in great hands with Beebu! 💛
Besvarelse fra BeeBu
Thanks so much for your feedback! We're really glad to hear your issue was resolved quickly. If there's anything else we can help with, don't hesitate to reach out. 💛🐝
Annie was super helpful and had my…
Annie was super helpful and had my Internet back on within seconds (user error my end rather than actual fault)
29. september 2025
Uopfordret anmeldelse
Besvarelse fra BeeBu
Thanks so much for the lovely review! We're glad Annie was able to get you back online so quickly — even when it's just a simple fix, it's great to have someone helpful on hand. We'll be sure to pass on your kind words to her! 💛🐝
Installation team turned up at time…
Installation team turned up at time stated swiftly installing the equipment and commissioning the service, a easy and pleasant experience
18. september 2025
Besvarelse fra BeeBu
Thank you so much for sharing your experience! We're delighted to hear that the installation went smoothly and that the team made it easy and pleasant for you. It's great to know everything was up and running right on time — we really appreciate your kind words. 💛🐝
Besvarelse fra BeeBu
Thank you so much for the great feedback! We're thrilled to hear that the rescheduling went smoothly and that you were happy with the service. It's always our goal to make things as easy and efficient as possible for our customers — really glad we could deliver that for you. 💛🐝
Router is totally inadequate can only…
Router is totally inadequate can only receive WiFi in 2 rooms of my house.
23. september 2025
Besvarelse fra BeeBu
Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced and appreciate your patience while we worked to make things right. We're glad we could reach a resolution and hope it helped improve your experience with us. 🐝💛
Fab customer service
Annie explained things thrououghly and was a pleasure to discuss my issues with
26. september 2025
Uopfordret anmeldelse
Besvarelse fra BeeBu
Thanks so much for the kind words! We're thrilled to hear Annie was able to support you so thoroughly—she’s brilliant at making things clear and putting people at ease. If you ever need anything else, we’re just a message away! 🐝
Helpful and courteous
24. september 2025
Uopfordret anmeldelse
Besvarelse fra BeeBu
Thanks so much for your feedback! We're really pleased to hear you found our team helpful and courteous. Providing great service with a friendly touch is what we aim for every time. If there's anything else we can do for you, just let us know!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.