beduniverse.co.uk Anmeldelser 265

I wish i had read the other recent reviews. Think we've been scammed. I placed an order on the 18th November. Tried to contact the company on the 19th to double check dimensions as realised the space was tighter than I had thought and the bed would only just fit. No one answered the phones. Emailed the company on the 20th requesting clarification on dimensions - told by service agent that there is a 6cm(!) variation in dimensions. 6 emails sent trying to get more clarity on the build and dimensions of the bed - replies take too long, and inadequate information provided. Phone goes to voicemail until today - when I was told I can still cancel the order on the phone, then told I can't on email as it's outside the cancellation window, DESPITE the website stating a 'no questions asked refund'. Then told it's going to be 3 weeks for delivery, not 5-10 days as advertised. False advertising all round. Have asked to have my queries flagged to the ceo, but at this stage i'm not sure if there is one? I will be contacting trading standard to report my experience and will raise a dispute with my card provider if it turns out we have been scammed. Really awful thing to do to people trying to buy a toddler bed. Wish I had read other reviews from 2024 before I put down £725.

UPDATE: Delivery was scheduled for today 13/12 - 25 days after ordering (not 5-10 as promised in all their advertising). I email them this morning as the courier had failed to contact me as expected.. I then receive an email back saying that the bed won't be delivered today because of a 'flat tire' (which should take 30 minutes to resolve). Nothing about this company has been professional or reliable. Their phonelines go to an anonymous voicemail box which no one replies to. The only way to contact them is by email, which takes 4 days to get a response - and all the links in the customer service email signature are dead. Everything suggests that this is a rogue trader or some kind of sham company.

Hoping that the bed shows up tomorrow as promised.. honestly dreading having to take this company to small claims court. Truly awful experience.

UPDATE - January 2025: The bed did eventually arrive. They sent the incorrect head board - it had been manufactured 18cm(!!!) taller than the listed height. Despite about 10 emails back and forth confirming and emphasising the need for the bed to fit in the space required! Forced to contact their AI bot(?) customer service, again. We were told, "oops - we sent you the adult headboard, instead of the toddler one".. Asked for a replacement headboard to be sent out, or to cover the cost of a handyman to change the shelving unit which no longer fits due to their error.. 3 weeks later, still awaiting a resolution. Not hopeful.

Also worth noting to other customers; the links in their customer service email signature are template links, leading to 404 pages, as if someone just set the company up using a template and never bothered to customise any of the contact details. Very dodgy and extremely unprofessional. Additionally the £700 bed we bought from them has not been fully upholstered with fabric on the inside of the frame, as it should have been, and has staples sticking out on the frame which goes around the mattress - we risk cutting our hands everytime we make the bed, pretty dreadful for a child's bed. Absolute nightmare. Wish we'd never ordered from them. Really sad - if they had a decent customer service and simply allowed us to cancel our order and get a refund when it became apparent that the specification and delivery schedule had been falsely advertised we would not be in this mess... or if they had any kind of quality control overseeing the manufacturing of their beds then products would not be delivered with such massive variation in specified dimensions and safety.

Was a little apprehensive ordering the bed online but I no need have worried, the customer service was excellent, the delivery was on time and the delivery men was really helpful and polite,
The bed itself is good quality and more than expected for brilliant price
Would definitely order from this company again

Advertised as a 5-10 working day delivery when in fact they wanted to deliver more than a month after date of purchase. Customer service poor and slow. Had to raise a case via my bank for a refund

I would have to say what a fantastic choice of beds. They look amazing and even better in person.
We are now planning on buying another one for our daughter who just moved into her room and now requires a bigger bed. Highly recommended.

I absolutely love this bed! It's definitely the best one I've ever bought, and the price is really great compared to other stores.

Bed is well made and looks fantastic. Amazing quality and excellent value for money. I had a few adjustments that I wanted to do which were accommodated swiftly and without any issues. Really happy with the service and bed received and would definitely be recommending them to others.

Ordered two ottoman teddy bear fabric chesterfield beds.

10/10 Quality
10/10 Look
10/10 to build

They look amazing in my children's rooms and they are really nice beds. The storage underneath is great and they were super easy to build

Would defo recommend which I already have to family & friends.

My whole experience with Bed Universe has been nothing short of fantastic. The bed is really luxurious and gives 5 star hotel vibes.

Thank you for such a fantastic bed Bed Universe. I will definitely recommend you to others.

I am extremely satisfied with the bed received and its quality and sturdiness. Delivered when they said it would and within the time frame given by the delivery drivers. 100% recommended.

Purchasing something online is always a very nerve wrecking experience. However I must say these log made is such a breeze for me. Its lovely to see this kind of customer service and quality in this day and age specially from online companies.

We chose their Miranda Bed in a super king size with storage which looks just amazing. As soon as we placed our order we received our confirmation email followed up by a phone call from their customer services double checking our order details to ensure everything was correct. Once given the green signal they went ahead with the production and came back to us within a week with a delivery date only 5 days after! which was amazing in itself!

On the day of delivery the guys who delivered our bed took it upstairs to our room and assembled it as part of our order. It is a nice solid sturdy build and you can tell its excellent craftsmanship just by looking at it.

All in all it has been a great experience and I would absolutely recommend this compnay to everyone.

Impossible to get hold of, do not answer phone calls or emails. Have not delivered on their promise of goods and do not want to rectify their mistake. They delivered only 1 out of the 2 beds, then when following up they said they only sent 1 bed to production so were sending the 2nd bed. The 2nd bed finally arrived and it was incorrect, when asking to replace they would not do this at the same time as collecting the faulty bed they wanted to collect the faulty bed and then send a replacement. Had to go through my bank in the end to claim the money back.

Bed has not been delivered we have been waiting over a month .

Customer services do not answer the phone and email correspondence has been slow. They claim the bed is in transit but the courier company deny having received anything.

They are refusing to cancel our order, and are not delivering our bed.

Do not trust these guys, they are not operating fairly.

Ordered two ottoman single beds for my little boy & little girls room.

Got the fabric that’s very like a teddy bear.

The beds are beautiful! Well built & great storage. They are very neutral so match any theme.

Customer service where great when ordering beds & with delivery.

10/10

- Great value for money
- Well made with quality materials
- Well packaged and free delivery
- Quick response to questions via chat/email
- Easy to put together
- Fabric samples help with finishing options

We had our samples at hand which made us make this beautiful choice of purchasing the Palazzo bed. I loved the fact that we could customise the headboard height and studding.
Really good quality bed, and a very comfortable mattress. Love it! Thanks Bed Universe

Ordering is easy. I sent for a few samples first. The bed arrived in a matter of weeks and delivered as arranged. So easy to put together. It looks fabulous.

Great company to deal with
Delighted by bed and quality. Definitely recommend

We bought a superking bed a few months ago and I must say the quality is absolutely amazing! It is so much better than our previous bed which was nearly 3 times the price.
The customer service was fab and delivery was fantastic. The drivers took off their shoes without even asking and were so courteous and friendly delivering and installing our bed within minutes.
Lovely company to have dealt with and I would definitely be recommending them to friends and family.

Super quality bed as described by the bed universe
My wife really loved the bed she now feels like a Queen when sleeping
Great customer service and the delivery team are very nice people The bed was assembled by professional and very friendly
Me and my wife have been having a wonderful sleep since the bed was delivered
Than you Bed universe and the price is good and

Great experience with this company
We waited about 3 weeks but well worth the wait (we ordered 60” bespoke headboard hence the wait)
Lovely quality, seems well made and neatly done on Sean’s and buttoning. Looks great and feels good.
We went for a black base as we’re using our sprung base and mattresses
Really comfy nights sleep from the off.
Thank You to Alana for answering questions and for the delivery address change. Great company as far as answering any queries. Good polite and helpful delivery drivers too.
Can’t fault them. 5stars