Because Market Anmeldelser 71

Unlike most modern companies, Because Market has an automatic opt-out subscription applied if you purchase a subscription. There’s no warning email, and the website requires users to call or email if they want to cancel an upcoming shipment.

I saw the notice at 5 AM this morning that I have an automatically renewing subscription, and I have $80 worth of product on the way. Sent an email I called to cancel future subscriptions, and to cancel this current order. It’s too late, and also my options to return it are to pay $10 for a return shipping label, or to pay out of pocket for the shipping costs.

I do not trust that my subscription has been canceled, because I just received an email saying my order has been skipped until next month. At this point, I feel like my main option is to label the purchase as spam and ask my bank to block any payment requests from Because Market.

SCAM! Buyer beware. After shipping promotional items, I emailed and requested to cancel on 04/17/2025. They billed my card almost $180 today and said they can’t cancel this shipment. I am now disputing charge with my bank.

This is the response I received via email:
Hi Dominique,
Thanks for reaching out, this is Patrick from Because. Unfortunately, we are unable to process a refund for you at this time because we did not receive notice of your cancellation prior to your shipment date. You can qualify for a refund by adhering to our return policy and returning the product accordingly.

Please see our return policy below:

We accept returns within 30 days of order processing. Returned items must be new and unopened. After we receive and inspect the returned product, refunds will be issued to the original form of payment for the product cost only.

You have two options for returning items:

You can return items using any carrier you choose at your own cost. Alternatively, we offer a prepaid USPS return label for $9.95. If you select our prepaid label, the cost will be deducted from your refund. Using our prepaid label means you agree to this deduction.

To request a return, please provide your order number and the date your order was processed. We'll then send you a Return Merchandise Authorization (RMA).

Please note that unauthorized returns, including refused packages, will not be accepted. Trial packages are not eligible for return. Refunds are typically processed within ten days after we receive your return.

If you choose to use the Because Return Label, please note that we are currently undergoing a system upgrade and are unable to generate return labels at the moment. However, we will send it as soon as the system is back up. No need to worry about the 30-day return window—it will be based on the date we email you the return label.

Please contact our customer service team if you have any questions about this policy or need help with a return.

Please let me know if I can do anything else to assist - I would be happy to help.

Thanks,
Patrick
Because Customer Care

Just experienced a terrible scam by Because! Really a complete scam! Got an email from "Because" that they are preparing a "next shipment" for huge order at 74.00 ! I never subscribed for a monthly shipment, and certainly cannot afford $74 a month for huge number of product. I initially paid a small amount for their "Trial" package, and ordered a regular amount after that. I NEVER SUBSCRIBED !! I tried to cancel the "subscripton" and they make it nearly impossible. My next task is to send this scam to our state Attorney General and also to Consumer Affairs.

I got the advertised "Starter Kit" and canceled the subscription that their website forces you to sign up to. At least I thought I had, the whole process is confusing.
To my surprise I got this huge box filled with their products, I just opened the box I didn't go through it.
When I searched my email I found one that said that my order had been shipped ( there was no order number just the bill for $184.00!)
I called as soon as I was able to talk with a Live representative.
After repeatedly requesting a representative I finally got a living human.
I was told that I would have to pay for the shipping but they could send me a prepaid shipping label But they couldn't send it to my email right now because they were in the midst of a system update.
Was I both surprised and annoyed when I was told that the representative didn't know how long it would be and that the update had been ongoing for weeks!
I got the refund code from them with assurance that the 30 return period wouldn't apply until I got the return label. Yet they are able to take people's money and send orders!
My confidence in this company is Zero, I live on a fixed income, $184.00
is a lot of money for me.
I need to get my money back so my bank won't charge overdraft fees, more money I can't afford to lose.

This is a total scam. They send you a trial and then they ship you whatever was in the trial in an enormous quantity even though you only requested one thing. Then they also add overnight shipping to it so the bill is huge. Do not buy from them

Thank you for your reply to my complaint and since you asked how you can improve, here is my suggestion: It is great that you offer a trial pack of your product, but please don't automatically sign people up for a subscription. How do we know if we want to subscribe if we haven't yet tried the product? Also, it shouldn't be so difficult to cancel a subscription. There should be a link on your website to cancel, customers shouldn't have to call the company or cancel via chat on your website.

I began purchasing Because Market products for my mom, including premium overnight underwear and no-rinse cleaning cloths. As someone living with dementia, she depended on quality care and products to enhance her quality of life. After trying various brands, I can confidently say that Because Market products are unmatched in quality.

Unfortunately, my mom recently passed away after a week in hospice care, and I no longer needed the products. However, I had forgotten to cancel her subscription, and a new order was shipped to her home—a large order worth hundreds of dollars that had already been paid for.

Thanks to the exceptional understanding and compassion of your customer service team, I could return the unopened products at no cost during this difficult time of transition. Your superior products and excellent customer service have left a lasting impression.

With heartfelt gratitude,
Aubria

Once they have your credit card--watch out! Below is the letter I wrote to their customer service after an unsatisfactory phone conversation with the customer service line.
Hello Because,
I am very disappointed in the 3 packages of 24 count tabbed briefs (size S/M) that I have received. I ordered the S/M size based on your "what's my size" help tab on your website. The orders are for my wife who is 5'7", 130 lbs, 28" waist and wears size 6 pants. This sizing is directly in line with what you state on your website should be for size S/M. The product we received are way too tight and don't fit at all. I asked your customer help line if he would send a size L to replace the S/M that does not fit but he told me he cannot do that. Instead of making it right, he tried to sell me more products.
As a result of the transaction and unsatisfactory attempt to remedy it along with the shipping cost of $7.99 X 3 (couldn't get the shipments to stop) I have cancelled my account

I requested samples from this company which required a small payment for the samples. I paid with Paypal. I did not like the sample. Unknown to me, this sample signed me up for a subscription delivery of more of their products monthly (more product than I ever use in a month). Beware asking for samples that you have to pay for! After much deliberation on line they did cancel the subscription and I'm hoping to get a refund of the $68.80 they charged me. I think it's a scam--beware.

Ken Weaver with Customer Care at Becausemarket.com is true to his word below, My experience with him was helpful, prompt, and Ken genuinely wanted to resolve the issue with me as well as address what happened on his end. Many items are on a monthly subscription service and buyers should be aware if they read carefully. So DO be cautious. But, I want to give credit where credit is due and state that my concerns were addressed professionally. I appreciate the kind and courteous response from Becausemarket.com.

Terrible company. The adult diapers that absorb 37% more than others--so they say-- are pure garbage. My poor mother was soaked in urine when she wore them overnight. She normally uses the Depends max. They are way thicker and absorbent than the Because junk.

Secondly, this company DOES NOT TELL YOU when you order their free sample that you are now on a subscription.

When you realize that (thank goodness I looked at my email), they make it impossible to cancel. Can you go to the website and cancel? Nope. You have to CALL them!!!!!!!!!!!!! And judging from other reviews here, not what you want to do.

I've emailed them to cancel and what they do is NOT REPLY to your email.

Bet we are suddenly going to see dozens of 5-star reviews as they get AI to write reviews for them.

Shady. Don't tell you when you request free product sample that you are now on a subscription list.
Want to cancel it? Good luck. You go to cancel and you are forced to call them.

Premium Maximum Plus Underwear for Men leak and the seams come apart easily. When I called I found out I had two subscriptions. I didn't knowingly sign up for. It was difficult to cancel the subscriptions, because the individual kept on with sales pitches.

Horrible customer services and shady practices. Who charges you for a full month of a product before you even get the sample pack you ordered? And without warning? Then when you want to get a refund they take you through a bunch of mess. Absolutely horrible. And then every email received or rep I've spoken to was rude and condescending. Absolutely will not be using this service again and will be spreading the word on all platforms that I have.

Horrible, dishonest company ! They are praying on the elderly. First: order says it’s shipped on Monday. I look at the tracking, on Wednesday it has not moved. Only says label was made. I wrote an email and got a canned response. I call they cannot look my order up by its number, my name, or the other 11 digit number no one knows what it’s for. Customer service hung up on me 4 times! I guess when they cannot find an order they just hang up. By the fifth call I’m livid, I now just want to cancel my order. She says it has a new magic tracking number and it is on its way now in Sparks, NV. I’m suspicious so I look up Sparks it’s a suburb of Reno where it has sat not moving for 72 hours. The only thing she can say is, I will escalate this. She has no idea what that means because she can’t explain what it means. Apparently, my subscription has been canceled. I will check trust pilot next time before I order these things for my mother again. Shame on these companies that pray on people that are taking care of their loved ones as if that’s not already hard enough. Don’t bother replying I know this is just a scam on the elderly.

I appreciate the response which was better than all of the customer service calls. I want to make clear that I had never had an expectation of receiving my order in two days I believe that was said to make me look foolish. I clearly stated that I got an email on Monday that my shipment was on its way with a tracking number and that number shows no movement. I called to get information and see what was happening, the dismissive Customer Service experience was the deciding factor in canceling my order and stopping all future business. I hope it arrives with no more issues. I can only imagine what it’s like if my 80 year old mother had to deal with this mess. Your customer service is set up to be very difficult and not simple solution.

Update: got one package today with 8/20ct packs of briefs. The shipping invoice says there are 12. Please refund the rest of my order. I do not believe it was ever created and it was definitely not shipped.

8/8/24 Update: I appreciate Ken's quick action to make things right and issue a refund since I had not received the promised email notifying me of the pending new shipment and therefore had not had the opportunity to change or cancel the order. New customers should know that when you request a "starter pack" to try the product, you are enrolling in an automatic subscription service. As for the product itself, my mom said it was comfortable and absorbent but it did not come up high enough for her. She likes her underwear to come up to her waist and the Because Market overnight underwear did not come up that high on her. The other thing my mom did like about this brand is that it wasn't as "squishy" as other brands she has tried.

These products are no better than what you can get at your local store. I think they purposely make you call to cancel instead of cancelling through the web site so they can give you a whole spiel while they "bring up your account". I said I didn't want a sales pitch, I just wanted to cancel. Even after she said she cancelled my account she started another spiel. I hung up. If I don't get an email confirming my cancellation I will be calling back.

I didn’t receive any auto shipment notification ( their first email says will let the customer know 3 days before ) , and shipped the item . I ordered through an app SHOP , didn’t sign up through them. Shop site doesn’t have any order info . I reached out , they said I have to pay for the shipping which is cost $20-$30 to ship back . Unethical company , please AVOID

This is a scam.
Did not subscribe to auto shipment.
Returns not easy

This “company” is a scam preying on senior citizens. They do not deserve even one star. Buyer beware, do not under any circumstances give them your personal information or credit card info. They will send you products you do not want and do not need!! Even if you cancel, they still send and they do not allow returns after 30 days and even then you must pay shipping (more than the cost of the product) and then they deduct a “handling” fee. I should be the one getting a handling fee because I have spent hours and endured a great deal of stress trying to get this “company” to stop sending products to my father, that he did not order, does not want and does not need!! Please do not get yourself caught up in this tangled web or red tape!! This is a SCAM SCAM SCAM! Sorry Ken it’s already been turned over to our attorney. I’m out of the picture now. Please stop ripping off people, it’s not good for you either.