Bcic Anmeldelser 

Awful service, terrible business and poor product. Our clean was horrible, expensive and the business deserves to be reported.

I don't even know where to start with this company. Never before have I experienced such diabolical customer service; from the lack of cleaning that took place in our house to the people on the phone/ on emails.
They don't perform bond cleans to the standards required by agents. My partner and I had to do our own clean and spent almost 7 hours there and had to hire carpet cleaning equipment because they had not done a good enough job. The bathrooms were barely touched, kitchen cupboards still needed cleaning and the walls still needed spot cleaning. When only one cleaner came to re clean (with no carpet cleaning equipment despite us requesting this), he just stood around, did no cleaning and drove off.
I could go into a lot more detail but I'd run out of space. All I can do is implore you to not hire this company, they are a scam, refuse to uphold their contracts and seem to think they're above Australian consumer law. DO NOT HIRE!!!

Cleaner did a fine job but did not clean the doors or the windows. I cleaned it for over 2 hours myself to get my bond back. The cleaner did a decent job overall but missed plenty of spot cleaning jobs and seemed to have an answer as to why he can't clean certain areas. He said it was difficult to clean, strange because I ended up cleaning all of them with wet baby wipes.

Nagging employees who keep calling you for no apparent reason. I called to book an extra service and I was driving so I said I'll pay for the extra service in 15 minutes. But in that time frame, I had 3 calls nagging me to make the payment else they won't do the service. I then pulled over and made the payment to avoid their calls. Then the cleaner texts me they got no payment so he won't do the extra service. I explained to him what happened and he was more understanding than the employees. Then they nagged me to post a review and said they would give me 50 dollar voucher. They seemed to lack respect for your time as I was given a deadlind to post a review and kept receiving constant messages about it. At this point, I just want them to stop calling me..forever. I don't care for a $50 voucher.

Wish there was a negative star, literally worst service ever provided - didn’t show up multiple times, then come and say the property is more than expected (despite seeing photos) and ask for more $$ before starting, then don’t clean 3 of the 5 rooms. Looked to be using subcontractors that had ‘car detailing’ marketing on their car, ABSOLUTELY TRASH DO NOT GET FOOLED BY THE LOW COST THEY ARE NOT WORTH A CENT.

I wish I could give this cleaning service zero stars. I was a returning customer because I was happy enough with the first clean, even though the cleaner didn’t show up on the original booking date. After chasing them with calls and messages, they finally sent someone the next day, and I let that slide because the clean itself was decent. However, the second clean was an absolute disaster.

The cleaners arrived and gave off the impression that they didn’t want to be there. I had informed them not to clean the walls, as I had painters scheduled, but I specifically reminded them that sweeping and mopping the balcony was part of the service. When I inspected the property afterward, I was horrified to find the balcony barely touched. Cobwebs were still there, and the floor had not been properly swept, let alone mopped.

When I raised the issue, the cleaners outright lied and claimed they did clean the balcony, suggesting the painters caused the mess—even though the painters hadn’t even started yet. This was a blatant and insulting excuse for not doing their job.

What followed was a nightmare of back-and-forth communication over the course of a week. Multiple people from their team emailed me, but none of them seemed to communicate with each other, so I had to repeat myself over and over. They kept asking me for an exit report, despite me repeatedly explaining that I own the property and didn’t have one. When they finally understood that, they demanded photos. I took time out of my busy schedule to go back to the property and provide proof that the balcony was untouched. Their response? They claimed the cleaners couldn’t do the job properly because it required “heavy machinery.” Yet another lie—because I ended up cleaning it myself with no special equipment.

The customer service was appalling. They ignored my messages unless I kicked up a fuss, gave fake apologies, and offered endless excuses instead of taking responsibility. They wasted my time, lied at every step, and made me run in circles until I was too frustrated to keep fighting.

Avoid this company at all costs. They are dishonest scammers who will take your money, do a subpar job, and gaslight you into thinking it’s your fault. Do not use their service—you’ll regret it.

‼️❌Beware of BCIC Bond Cleaning – A Scam for Subcontractors.

I worked with BCIC as a subcontractor for a long time, and my experience with them has been nothing short of a nightmare. They owe me a significant amount of money for jobs I completed, and despite multiple promises to resolve the issue and pay me, they haven’t done so.

They initially assured me the problem would be resolved, but after countless follow-ups, they have completely ignored my concerns. I have now filed a formal complaint with Fair Trade because it’s clear that they are not interested in addressing this matter fairly.

BCIC seems to operate out of India, and individuals like Kailesh, who recruits subcontractors through Facebook Marketplace, and Bhawnaa, supposedly from their accounts team, are deeply involved. Both of them have failed to provide any resolution or accountability.

From what I’ve experienced, BCIC has a pattern of using subcontractors and then avoiding payment, leaving people like me in a difficult position. Their follow-up messages to complaints are generic, copy-pasted responses that never lead to real action.

To all subcontractors and potential clients: Beware before working with or booking BCIC. They are untrustworthy and exploitative. My advice: stay far away to avoid the stress and financial loss I’ve experienced.

Booked and prepaid for a bond clean of a two bedroom apartment.
They didn't turn up. When chased they said they'd forgotten and they'd send two cleaners.
When they eventually turned up they said it'd take 5 hours.
When I returned to check progress two hours later they'd gone. They said they finished the job ahead of time. They didn't even do the bathroom or laundry.
Terrible service, unreliable, didn't complete the job we paid them to do. Avoid this company !

Called at 6pm the night before to claim they couldn't turn up the next day.

So we got someone else.

Then they called back the next day and said oh we can fit you in later.................

Now claiming that because they offered an alternative they can keep the deposit as a cancellation fee.

Straight to ACCC for us

Services of this company is very bad. Initial they quote us less amount but on day of cleaning they doubled the money. Initial they gave us guaranty if anything is not on mark, they will come and complete that task if called is made within 7 days. But on the day, the cleaners keep on saying that they will not going to give any guaranty. This is not good customer service. Initially they quote less and on the day when the customer in need they double the amount. We will never going use them again.

The worse experience I've ever had. Said all those things regarding reclean, bond back guarantee, best of town etc etc. All was bullshit, never got the bond back, rescheduled multiple times with me as their cleaner was not available. Work was unsatisfactory, never got my bond back.

I would give this dodgey company a zero score if i could,we used them last weekend in Newcastle as they were the only company that would clean on a Sunday.They quoted and invoiced us for 12.5 hours to do a bond clean on a rental property that we were vacating and received 3 different cleaners ,1 at a time onsite over a period of just under 5 hours.The cleaners were difficult to communicate with due to a language barrier and in the end we ended up cleaning the kitchen,skirts and window tracks.We have had multiple emails with these grubs over the last few days demanding a refund of the 7.5 hours overcharge and have not received a satisfactory response as of yet.We are going to lodge a formal complaint with Fair Trading and see if they can sort it for us.

I have been a Landlord for 35 years and have never seen a more disgusting and inadequate end of lease clean. The house is in Highton, Geelong. Despite sending photos of the absolute filth left in the house, the company wanted $150 to send a cleaner back. Trying to get a resolution was an absolute joke. They make it so difficult to get anything fixed. DO NOT USE THESE CLOWNS. They do not care as long as they get your money.

Simply, don’t go near this company!! I’d give them zero stars if I could.

Find someone else! The communication provided by BCIC is shockingly poor. They failed to do as required when asked. When you try to speak to someone in charge you get transferred multiple times (many times). Not even sure this is an Aus based call centre as the entirety of my communication via phone was call centre based.

They use digital mobile numbers, when you call or txt any of them you ultimately end up on perpetual hold and receive zero response. They contract out the cleaning in my opinion.

They ask for more money during the cleaning process even after failure to complete their job. My carpet cleaning wasn’t done on the final day of my tenancy. The carpet cleaner didn’t show up after I was assured by the cleaners and the company via phone and in person they would manage access to my property and I wouldn’t need to supervise this. I was forced to pay more, they threatened to stop working and withhold the needed receipts unless I paid more.

They say they have attended, when as a matter of fact haven’t. Even claiming they were at the property whilst my agent was physically in attendance. They were not there.

Should you choose to use them, do so at your own peril.

I was lucky, just lucky to have a great realestate agent who supported me to work through issues BCIC created.

Poor communication, hidden costs, 30 phone calls within 36 hours just to organise cleaning a 3 bedroom house.

Terrible experience altogether , I had to call the cleaner to come second time even before any inspection from the property agent , they did half of a job.
The property didn't pass inspection , BCIC manager never picked up the phone , I had to clean the place myself in the end.😳😳

Absolutely disgusting service. Charged exuberantly and didn't even get all of the jobs done that I was charged for. Management didn't care and did not support getting them back to re-clean filthy windows, dust everywhere. Oil marks on the range hood, carpets not cleaned, laundry not cleaned. NEVER USE THIS COMPANY EVER!!!! YOU WILL BE WASTING YOU MONEY FOR A POOR AND INCOMPLETE CLEAN

I would advise everyone to stay away from this company. They tried to charge me extra on the things I had already paid for in the quote. Paid them for 10 hours work and only got 7 which is still a surprise as they did not clean the house... the carpets were a mess, the spot cleaning never happened and when asked to come back and fix these issues, they don't get back to you. Horrible service.

DO NOT BOOK WITH THIS COMPANY Terrible, changed start time twice and then didn’t arrive. Waited 3 hours and called 5 times, every time I was told they will ring cleaner or try find new cleaner and never called me back. Then after I called again they said they couldn’t find a cleaner… did they plan on telling me that? LOL what a scam, I wish I found these reviews earlier

If you like Australian service standards then this company is not it. Hidden costs, unqualified staff, poor service and communication. Save your mental peace and wallet. Scroll over to the next company. Dodgy! STAY AWAY.

Terribel terrible service!!

I wish I read the reviews first before hiring them!!!

Totally a scam!

This provider is the worst ever….. all the stress they have given plus hidden charges.

Please I warn everyone not to use them!