Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... Se mere
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I bought Drip pan liners for my Napoleon prestige pro 500. They arrived undamaged and quickly. I always have a great buying experience with Bbqing.com
Virksomheden har svaret
Undoubtedly what made this event memorable was Chef Michael’s personality and energy level. He is fantastic! If he brings the Weber Grill Academy back next summer we will be attending again, and br... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Capital BBQ (BBQing.com)
Skrevet af virksomheden
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
Skrevet af virksomheden
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
Kontaktoplysninger
12 Grenfell Crescent, K2G 0G2, Nepean, Canada
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4,7
Fremragende
3 t anmeldelser
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They made finding the right barbeque…
They made finding the right barbeque grill order number easy and ordering it online was fast and easy
20. august 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! I'm so happy we found the right grill for you! Thank you for supporting our local business and Happy grilling!
Good value and arrived fast
The parts I ordered arrived as described and reasonable price. My only issue was when ordering the Napoleon stainless grates I wasn't aware that it was only one so when it arrived I had to order the other two and pay shipping again. Not a real big deal but would have been nice to save the second shipping charge.
11. august 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review!
We truly appreciate your support of our local business. Your feedback regarding the grates is valuable, and we’re always looking for ways to improve. Thanks again for your support!
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! Happy grilling!
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for your review! We appreciate your support and so happy you enjoyed your experience with us!
Very long delivery time with very little communication unless engaged by the purchaser
Ordered my items showing they were all in stock. Received NO update after 1 week, so I emailed to see what was the delay. I was told one item was not in stock hut they should have it the following week. Well, this went on for over a month and I finally received my items around 6 weeks later. In the mean time I had to purchase the items somewhere else, because I was going away on vacation and needed them.
11. august 2025
Besvarelse fra Capital BBQ (BBQing.com)
Hi Tom,
Thank you for taking the time to leave a review. I'm truly sorry to hear about your experience. I've given you a call and left a voicemail—when you have a moment, please feel free to give me a call back at 613-228-0009 ext. 227.
I’d really appreciate the opportunity to speak with you directly and see how we can make things right.
Warm regards,
Kathleen
Just all around gnarly!
18. august 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for the amazing review! We appreciate you supporting our local family business! Happy Grilling!
Met Promised Critical Delivery!
15. august 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're thrilled to hear that your order arrived on time as promised. Your support means the world to our small local business. Happy grilling, and we hope to serve you again soon!
Easy transaction
Easy transaction. Product as advertised, good communication, prompt shipping.
15. august 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're thrilled to hear it was a smooth transaction and a great experience. We truly appreciate your support. Happy grilling!
This is a great store to deal with
The item I ordered was not in stock. The store ordered the item and told me when to expect it. The item was delivered in the time expected.
15. august 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're so glad your order arrived right on time as promised. We truly appreciate your support of our local family business. Happy grilling!
Quick and responsive
Quick and responsive, fast delivery made it in time for my Party! Was a balast..
Would order again...
Only thing, wish they had free shipping..
14. august 2025
Besvarelse fra Capital BBQ (BBQing.com)
for your party and that you'd order from us again. While we're sorry we couldn’t offer free shipping, we do our best to keep rates as low as possible for our customers. We truly appreciate your support!
The response was pretty good even if it…
The response was pretty good even if it wasn’t your fault that my purchase product was back order
7. august 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review and for being so understanding about the backordered items. We truly appreciate your patience and your support of our local family business. Happy grilling!
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're so happy to hear all the parts fit your unit and that you were able to get everything up and running. We truly appreciate your support of our local family business. Happy grilling!
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for your review! We appreciate you so very much!
Fast shipping great product.
8. august 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for your review! We're thrilled to hear you noticed our quick shipping. Your support means a lot to us—we appreciate you! Happy grilling!
Great price for what I was looking for
8. august 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're thrilled to hear you appreciate the pricing we offer our customers. Your support of our local family business means the world to us. Happy grilling!
Quick response to all my questions
Quick response to all my questions. Very helpful in getting spare parts for my BBQ. Thank you!
7. august 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're so happy to hear that you had a great experience with us—providing excellent customer service is something we truly prioritize every single day.
Your feedback means a lot, and we’re grateful for the opportunity to serve you. We hope you enjoy your new setup, and as always—Happy Grilling!
Family run business that cares.
31. juli 2025
Besvarelse fra Capital BBQ (BBQing.com)
John,
Thank you for your 5-star review and for supporting our family-owned business, we truly appreciate it!
We hope you get many more years of grilling/smoking from your Louisiana.
Best Wishes,
Quick delivery
7. august 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! I'm thrilled to hear you got your order quick! Happy Grilling!
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are happy you enjoyed the service that we provided and that you got the products that you were looking for. Happy Grilling!
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review as well as the kind words. We appreciate you supporting our local family business very much. Happy Grilling
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.