Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... Se mere
Virksomheden har svaret
I bought Drip pan liners for my Napoleon prestige pro 500. They arrived undamaged and quickly. I always have a great buying experience with Bbqing.com
Virksomheden har svaret
Undoubtedly what made this event memorable was Chef Michael’s personality and energy level. He is fantastic! If he brings the Weber Grill Academy back next summer we will be attending again, and br... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Capital BBQ (BBQing.com)
Skrevet af virksomheden
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
Skrevet af virksomheden
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
Kontaktoplysninger
12 Grenfell Crescent, K2G 0G2, Nepean, Canada
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4,7
Fremragende
3 t anmeldelser
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent tech support
20. oktober 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this review! It was such a pleasure helping you.
Happy Grilling
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're thrilled to hear you’re happy with both the price and the shipping timeframe of your new fireplace. We truly appreciate you choosing to shop with us.
Honorable company that made sure…
Honorable company that made sure tariffs were not billed to me since I was in USA. A+
1. maj 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you for sharing your feedback. We’re delighted to know your experience was positive and sincerely appreciate your business.
Responsiveness
The responsiveness to my requests. Parts were damaged in shipping (from a supplier). Capital BBQ were very helpful.
16. oktober 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you for taking the time to leave us a review. We’re glad we were able to get your parts replaced. Happy grilling!
I ordered a Thermoworks SmokeX4 for my…
I ordered a Thermoworks SmokeX4 for my kamado-style smoker. It really upped my BBQ game and works as advertised.
10. september 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you for taking the time to share your review! We’re delighted to hear that you’re enjoying your ThermoWorks Smoke X4. Happy grilling!
Excellent customer service
Excellent customer service. I told them what I needed and they sent me a few options and kept very clear, timely communication from start to finish. Shipping was also confirmed very quickly.
21. oktober 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us such an amazing review! It was truly a pleasure helping you find the BBQ that best suited your needs. We genuinely appreciate your support of our local family business, and if you need anything at all, please don’t hesitate to reach out.
Happy grilling! 🔥
Great experience
Great experience. Kathleen was very helpful. Order was delivered ok time. Would recommend
17. oktober 2025
Besvarelse fra Capital BBQ (BBQing.com)
Livia, thank you so much for taking the time to leave us this amazing review!
It was such a pleasure helping you. If you need anything, please don’t hesitate to reach out. We truly appreciate your support of our local family business. 💛Happy Grilling!
Delay part BO
9. oktober 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review.
We truly appreciate your feedback and your patience while the part was on back order. We understand how frustrating delays can be, and we want you to know that we always do our best to have items shipped out as soon as they arrive from the manufacturer.
Your understanding and support mean a lot to our team. We’re grateful that you chose to shop with our local family business and hope your new part helps you enjoy many great grilling sessions ahead!
Happy Grilling! 🔥🍔
Bon suivi et réponse à nos courriels
Bon suivi et réponse à nos courriels. Fiabilité et rapidité d'expédition. Reçu ma commande en bon état.
4. oktober 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time leave us a review! We are so happy to hear you enjoyed your experience with us and we appreciate you supporting our local family business. Happy Grilling!
Good follow-up from their customer…
Good follow-up from their customer service on my order. Very happy with the shipment.
10. oktober 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are so thrilled to hear that you had a good experience with us. Happy Grilling
Unbelievable
Unbelievable. They contacted me about items in my cart that I hadn’t proceeded with. We discussed the issues and we resolved the issue in two minutes. Ordered the items immediately, delivered fast and in good shape. I will certainately contact them again for any outdoor cooking needs. Thanks Kathleen!
3. oktober 2025
Besvarelse fra Capital BBQ (BBQing.com)
Peter, thank you so much for taking the time to leave us a review! It was truly a pleasure speaking with you, and I’m so glad you’re enjoying your new items. We really appreciate your support for our local family business, and I look forward to talking with you again soon.
The team is great and your product too
The team is great and your product too
Ali helped me on line and in person
I wasn't sure which item I needed and he looked it all up and had the items for my old bbq all shipped to me! I would recommend capital bbq for all your bbqing needs!!! Thanks
3. oktober 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! I’m thrilled to hear that Ali was able to help you and that we got you exactly what you were looking for. We truly appreciate your support of our local family business. Happy grilling! 🔥
Fast shipping and well protected…
Fast shipping and well protected package. Thank you!!
30. september 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this review! We’re thrilled to hear everything went smoothly with your package. Your support of our local family business means the world to us. Happy grilling! 🔥
Capital BBQ has it all
My husband and I have bought multiple items from Capital BBQ - most recently a XL Green Egg last year and gorgeous Berlin Gardens patio furniture this year. We have always had a great experience, but this last transaction for the garden furniture was truly exceptional. Kirk Sharkey went out of his way to ensure we were happy with every aspect of our purchase, and his delivery guys were also A+. We are singing Kirk's praises and everyone who has seen the new furniture is blown away by how fabulous it is. Kirk, we will be back next year to furnish the lower deck area. Thank you for a wonderful experience.
17. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this amazing review!
It’s customers like you who make us truly excited to be a part of your outdoor projects.
I’ll be sure to pass along your kind words to Kirk, Cole, and Calum — they’ll be thrilled to hear how happy you were with the experience.
We genuinely appreciate your support and look forward to seeing you again soon!
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review!
We truly appreciate your support of our local family business.
Happy Grilling! 🔥🍔
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you received good and quick delivery. Happy Grilling!
Excellent advice and guidance through a…
Excellent advice and guidance through a challenging journey of my outdoor kitchen. Kirk was patient and always friendly.
Thanks
23. september 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience with Kirk, and we're just as excited about your new outdoor kitchen. Happy grilling!
Your representative sent me an email…
Your representative sent me an email about the two parts that were out of stock and on back order. I was happy with the experience, and my Napoleon BBQ is back up to shape again. Way cheaper than buying a new one!
22. september 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're thrilled to hear you had a great experience and that our team kept you up to date on ETAs. Your support means the world to our local family business. Happy grilling!!
Great place, buy your BBQ stuff here.
Nice website, easy to use and order from. Recommended, I have purchased here a few times. Fast shipping, reasonable prices.
22. september 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you for taking the time to leave us a review! We're so happy to hear that you find our website easy to use and user-friendly. Your support means so much to our local family business, and we look forward to continuing to serve you. Happy grilling!
Problem solved
Wrong parts were shipped to me. Once made aware of the error they made it right at no cost to me. Happy to do business with Cdn companies and wish they all dealt with issues like this.
7. september 2025
Besvarelse fra Capital BBQ (BBQing.com)
Thank you so much for your review. I'm very sorry to hear about your experience. I’d really appreciate the opportunity to speak with you directly and see how we can make things right. Please feel free to give me, Kathleen, a call at 613-228-0009 ext. 227. I look forward to hearing from you.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.