BBQGuys.com Anmeldelser 622

Purchased a grill. It arrived in a VERY damaged box, falling apart.
I called BBQGuys for a full return and refund. They told me that I had to open it and check for damage or I would have to pay for the return. They wanted pictures and then their return department would decide if they would authorize a return.
Unacceptable considering how damaged the box was, I would never get it back in the box.

Great customer service, and willingness to do more. The ordering and checkout is easy and the product selection is also really great. I rate BBQ Guys a 10!

BBQ guys were excellent but Napoleon Grills instructions are poor at best. The customer service at Napoleon is terrible

BBQ Guys has a great team supporting their products. Their sales team and customer service department are all very knowledgeable and work very well with each other! You get to speak to a real person and are very easy to reach!

Ordered a built in Napoleon series 700 38 inch grill. Grill arrived with packing material etched into the stainless. Grill was installed. Knobs don’t turn off gas. Napoleon said defective manifold assembly. Had to disconnect gas line from the grill. Grill looks like junk and is a fire hazard. Bbq Guys won’t replace grill and is sending parts. I’m an older lady with cancer. Spent over $3000 and just want a grill that works and looks good. Don’t use bbq guys. Customer service is terrible.

Pinky made my experience painless and our back and forth emails were enjoyable!

So, I was extremely satisfied with the overall shopping experience at BBQGuys.com. Though I’m a new customer, I’ve been shopping online since 1998, so I was a bit skeptical about making such a large purchase. They delivered in every way! Easy checkout, fast shipping, beautiful product… Has to be among the best online shopping experiences for bulk items. I’ve already made another purchase!

I was able to find what I needed at a fraction of the cost on Amazon or Ebay during prime grilling season. BBQGUYS will be my 1st stop for all my future grilling needs.

Ordered four new seat cushions for an outdoor patio set and the price was better than we found anywhere else. The real bonus was free shipping and we received the cushions in just a few days. Absolutely a positive experience from start to finish. Would definitely buy from these guys again.

I don't like that I have to wait over a month for my delivery.

There was no e-mail jail during our research, Q&A, purchase journey. All questions were answered politely, succinctly and truthfully. No bragging, no sales pitches - just the facts. Uncluttered website and A+ customer service! Add a sixth STAR *!

All the help BBQ Guys gave me on my Camp Chef pellet grill was fantastic. They made shopping and buying one a fun experience!!

Ryan was fantastic, great customer service. Knows his product. Thanks again Ryan

I purchased two premium products from BBQGuys—a Titan G300 Series 55” outdoor TV and a gas grill—and unfortunately my experience has been very disappointing.
The TV was purchased during a patio build and remained in its original packaging for about six months before installation. On Christmas Eve, when I powered it on for the first time, there was no power. I carefully removed it from the mount to check connections, and while handling it normally (no drops, no extreme temperatures), the screen cracked where I was holding it. I’ve handled and moved multiple TVs before without issue, including others in the same location, so this was surprising for a product marketed for outdoor durability.
When I contacted BBQGuys about warranty support, I was told the damage must have been caused by dropping the TV and that it would not be covered. This was not the case, and I was disappointed by the lack of willingness to investigate or stand behind a high-end product. I’m now left paying out of pocket to repair a TV I never got to use.
Additionally, the gas grill I purchased has a burner that does not ignite properly and must be lit manually each time, despite being brand new.
Overall, for the premium prices charged, I expected much better product reliability and customer support. Based on my experience, I cannot recommend BBQGuys.

I was looking for a specific grill cover and found it on BBQGuys.com. I had usually ordered items from amazon but I no longer want to support Jeff Bezos. I needed it fast but I took a chance on BBQ Guys and It was shipped and delivered just as fast. For the same lower price! and no shipping! It arrived when promised. And I am extremely pleased. I will highly recommend BBQGuys.com.

Excellent professional. knowledgeable customer service. The bbq equipment was fairly priced, The follow-up prior & after delivery was rt on target.

No pressure sales, quick and easy quoting and a friendly atmosphere.

Do not use this company. They have the worst customer service. They failed to send me an item on my order, and unfortunately on installation day it was passed the 30 days I had to do anything about it. I had to buy that separate piece and was charged for their mistake. Additionally, they sent me the wrong piece and delayed my entire project. If you care about your project and your money do not use the bbq guys.

Unprofessional. Inability to proved basic things. Ran by amateurs, who have no really talent in life, but just buy things and resale them. They won't even put together the equipment for an extra charge?!!!! LOL! What a joke! I guess $6k in one purchase is nothing to these people.