Baxters Food Group Anmeldelser 

Minestrone soup what a disappointment .You used to be able to stand your spoon up in this soup but this was just a watery can of tomato flavoured slop.
Quality gone downhill.
Received a reply from Baxter’s food group today 24/07/2023.
I complained directly to the company about the poor quality of their soup and made reference to the price of £2.10 my local Sainsbury’s local charge.
What planet are they living on the complaint was about the soup,this product should be priced as a value product not a premium product.

I emailed the address on their site to complain about VERY woody,stringy asparagus in their premium soup. After 12 days there was no reply so I phoned and was told that the email address went nowhere but they had taken a decision not to give refunds anyway so they couldn't do anything other than log my complaint but this problem was known to them already and they are working to improve it. Not a satisfactory answer I feel, as the poor product is still being sold at roughly £2.50 per can!!! I was given another email address to whom you can send your comlaint (whereby you may get an apology!) but now I have 3 complaints......rubbish product, misinformation on their site for customer care complaints and also that they don't refund- is that even legal? I will not be buying any products from them again on principal.

A once favourite soup but no more. The asparagus pieces in the soup are chewy and inedible. I complained via their website, not a word back. They charge a premium price and provide worse than many own-brand soups.

I bought 2 tins of stewed steak and it was all gristle and couldn’t be eaten ! Disgusting wouldn’t even give it to the dogs

What has happened to. Baxter’s soup they used to be the best!!!! Now the worst ☹️absolutely tasteless

I purchased a Jar of sliced beetroot,It was vile & hard as bricks,I threw It In the bin,YUK

Absolute joke of a company, used to be really good but now they clearly don't care about their customers or product. Bought a tin of chicken broth for lunch and there was one measly piece of chicken in the whole watery slop they call soup,

Frey Bentos Steak and Kidney Pie should be called Frey Bentos Water and Gravy Slop, I think they are ripping customers off with their so called pies

Then are the best in Scarborough and the staff are very friendly and helpful and the food is the best and very good aswell I loved it

Have bought Baxter’s soup since it first was sold.Had tin of leek and potato today and did not enjoy. I am looking for another brand now because it was not good enough.I am 92 and always bought baxter soup what went wrong. I fetched tin from bin to check it was Baxter’s just to be sure.

Bought a can of Baxter’s Minestrone soup in mid December with no pasta in it whatsoever. Not sure if it was a faulty batch.
Very watery and flavourless too.
Emailed them and they said they would send through a Baxter’s voucher as a gesture of good will. Never received it.
Sign of the times unfortunately.

Used to be my favourite, now like dish water. Avoid and stick with Heinz.

Baxters Minestrone. What happened???? It was always my favourite, bought it regularly. Now it tastes like tomato cup-a-soup - cheap and nasty. I see my experience isn't the only one. What's going on at Baxters? It is definitely not an improved recipe.

Supposed to be chicken broth I have had thicker bachelors cuppa soup pathetic never buy again

Disgusting
How dare the photo show lumps of chicken when all it was was minced chicken tiny rice sized pieces
Got two more in the kitchen cupboard
Might open them both cook one and leave one then take loads of photos and share them all over social media
Even the dog did not touch it lol
Yuk yuk yuk
Never again

Just opened a tin of Baxters new & improved Cream of tomato soup recipe. What a disappointment! The tomato flavour is now so tangy and over powering that I wont be buying it again. The original recipe was far superior to other tinned brands, It was creamy and flavoursome but now it tastes like the Heinz slop!
Baxters you've lost another customer.

Just had a tin of Baxter’s Spicy Parsnip Soup. It’s changed completely. Thin, watery and tasteless. In common with their other soups, it’s now also under seasoned.

I have just poured away the larger part of a can of Baxters Royal Game soup.
I don't eat/drink oxtail or Brown Windsor soup because I don't like the taste or feel of either and they always look so unappetising. Baxters Royal Game soup is worse than either!
It really didn't taste of anything much, certainly not game, but the feeling in my mouth was very gelatinous - like I imagine a half-boiled donkey would feel on its way to being turned into glue.
I urge no-one else to go through what I went through and Baxters to trace all retailers and have them withdraw it from sale.

Souper it is definitely not.

I love your soup range and they are really good to help me when I've lost my appetite due to my health problems. I particularly love your minestrone. Which is like a meal in itself. But there is one small problem, in my opinion and that is the peas you use. They are hard on the outside and then powdery when you bite in to them. May I recommend an alternative. Why not swap the peas for sweetcorn. They would provide even more colour and a touch of sweetness. I understand factory processes cooking the soups and believe the swap wouldn't cause you any major changes. You will always be my choice when buying my groceries even with this high inflation we are all suffering. Thankyou so much for a top quality product x dinky rogers

Oh dear Baxters, you've turned your Ministrone soup into a watery standard based vegetable drink with penne pasta in it...yet another company's standards gone. I'm making my own soups from now on at half the price and double the quality! You need consumer feedback to improve your product before going under....