Baxterkelly Anmeldelser 

What a fantastic bunch of workers, extremely polite and respectful throughout the work process. Kept us informed step by step and were exceptionally tidy and informative. Best bunch of lads we have had doing work in our property for years - big thank you to Steve, Alex, Adam, Mitch, Lewis and Jamal (albeit he was the silent worker we never met) . We are so grateful that we had the experience of this gang from Baxter Kelly to undertake the works at our property. Thanks lads Heidi and Pete x

Well done Baxter Kelly, from the first contact survey, to the final installation of loft insulation was a job well done. Excellent office staff kept us well informed about visits of courteous and well mannered workforce. They arrived on time at every visit and would highly recommend Baxter Kelly to anyone. A Big shout out to Ellie in customer services who looked after us along the way through whole process.

If there is a new drug you are receiving there explain the side effects it might have

It took over a year of chasing to get the job started.
Communication was appalling until the last couple of weeks when a new person was allocated to my case.
When work commenced it was carried out very well though there were still communication issues with one of the companies involved including workmen turning up with no previous advice.

We recently had the pleasure of Baxter Kelly a multifaceted gas installation and insulation company in our home as part of the Eco4 grant system , and we couldn’t be more satisfied with the experience and results. From start to finish, they demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction.

One of the standout features of Baxter Kelly is their knowledgeable and friendly staff. All the trades people were excellent (Matt and Rob special mention)From the initial consultation, they provided clear and detailed information about the different insulation options available, helping us understand the benefits. Their recommendations were tailored to our home’s specific needs, which was greatly appreciated.

The installation process was smooth and efficient. The team arrived on time, worked diligently, and maintained a clean work environment. They took care to protect our home during the installation, and I was impressed with their attention to detail. The quality of their work is evident in the improved comfort and energy efficiency of our home.

Since the insulation was installed, we’ve noticed a significant reduction in my energy bills and a more consistent indoor temperature throughout the year. The difference is especially noticeable during extreme weather conditions, where the insulation has made my home much more comfortable.

Baxter Kelly also offers excellent customer service. They were responsive to my questions and concerns, both during and after the installation. Their commitment to ensuring that we were completely satisfied with the work done was evident, and they went above and beyond to address any issues promptly.

Overall, I highly recommend Baxter Kelly to anyone looking to improve their home’s insulation.
Their combination of expertise, quality workmanship, and outstanding customer service makes them a top choice in the industry. The positive impact on my home’s comfort and energy efficiency has been remarkable, and we are so grateful for their exceptional service.
Moys
Isaacs

On time and worked with great efficiency . Very pleased with the work done

I was left with no electricity in my loft and rooms in the house were not able to take new bulbs as an important neutral wiring was shut off I believe.

What looked like a small thing turned out to be that neutrals in my home were deliberately shut off which left us at the risk of the loft catching fire. This was the eventual report of the electrician who fixed the issue.

For no less than almost 10 months I chased this company to correct the issue of some bulbs no longer working. After Solar panel was fixed under the Eco grant scheme, I thought this was great. NO!.

I repeated the issue to this company several times, I ran out of breath on the phone. They do not listen.
They sent out their electricians who I noticed was one of the ones who connected the solar panel, he said I needed to get an electrician out to do rewiring. It was not a rewiring issue according to a British gas electrician. He categorically said the issue occurred when the solar panel was installed. This confirmed my fears. Another electrician was sent who failed to rectify the issue to no avail.

Finally after numerous calls, gaps in communication, and stress, they sent out an electrician who corrected the lights in the loft, stairs, and three rooms.

THE WORST thing is that the company locked out some connections in the loft ILLEGALLY!!. This is according to my findings and it could have caused a fire to kill us in the loft. I am shocked at this very unacceptable and gross misconduct. Baxter Kelly's Solar manager did not have much to say when I spoke to him. He sounded very casual. I could have gone ahead and reported them to the regulatory body. I gave them many chances to correct the matter. I believe if I did not say I was going to report the matter I'd still be not heard. It was at that point they sent the final electrician who rectified the issue.

My family could have burnt in a fire in the home.

I believe I was exceptionally patient. I have had no apology, no compensation nothing. Unfortunately, I will have to leave this review because no family should be seen as though their life is not worth it.

From our very first dealings with Baxter Kelly to the completion of the job, we found them to be very helpful, polite, conscientious and considerate. They answered all our questions, and were happy to oblige us by accommodating our requests regarding scheduling and Covid precautions. The work was done quickly and carefully, and we are very satisfied with the results. We appreciated the kindness of everyone involved, in the offices and on site, and would be happy to recommend Baxter Kelly to others.

Sacked them today, the stress has just melted away!
Started my eco 4 application in December 2023. Now it's April 2024. Not replying to emails, not returning calls, un motivated staff, an absolute shambles!
There are as many pos as neg reviews on here.
Dan Wainwright, a manager, called Friday. Promised to sort things out. Fat chance!
I wish l had read all the revie\ here before giving them the work. One good thing. I never let them in my house.
Cart load of monkeys!

fantastick company nothing too much trouble

all went well all on time and no major problems they didnt sort out

I have just had my loft insulated by 2 guys from Baxter Kelly,Courtney and Luke ,two very polite and efficient workers they have completed a quite difficult job in confined spaces and made a really tidy job,I would certainly recommend these two guys.

Terrible after sales customer service. We had Baxter Kelly through the government scheme come and install cavity walling and replace our old boiler. The cavity wall job although messy was installed as far as I can tell all good however the new boiler installation has incurred a problem, the installation is faulty and has caused a leak therefore rusting the casing and also causing liquid that I’m told should not come inside at all. Only when I had my plumber come out for a service was this spotted and he would not touch it so that he could not get any blame assigned to him and told me to contact Baxter’s. I have rung now 4 times, given the girls all the information and have been promised call backs. I have also emailed without any response. No return phone call, promised twice that a senior Installation manager would ring back guess what no call. Spoke with Beth and asked for a copy of the warranty to which again didn’t get sent. Left it 3 days and just rung again, put on hold and passed over to another lady who said no senior managers were in and that the warranty could not be sent as all new customer service people were new, what a load of old tosh, I have at all times been pleasant on the phone as I work in customer service myself and know that it’s not there responsibility to take any flak so will never shout at them however they clearly do no have a clue about service, if you promise to call back or promise to email something then you make sure it happens, so clearly being fobbed off thinking it will go away , I won’t though as now there is absolutely no trust in what I’m being told, so I have already involved corgi witness people who are due to inspect in March , the government scheme department have been advised and are awaiting the report from corgi and the elusive installation warranty from Baxter’s that they can’t email, pretty sure they are probably fabricating one as all warranty documentation is standard to each company, in fact if someone rings my company and asks for our warranty or terms and conditions I can email that in seconds not days or a week it should be available instantly. I won’t be fobbed off and I will keep posting bad reviews on here and on there Facebook feeds as all potential cleats need to know about there very inadequate service to after sales, the very poor communication and I would strongly recommend not using them at all, this has been funded by the government so all you taxpayers are paying for rubbish service, they will have been paid handsomely for this as they can afford to subcontract there work out so over paying the government for work not actually carried out by themselves. I fully appreciate and understand that work does go wrong that is todays lack of work ethic to do a job properly it’s all about speed , getting the job done quick so you can get an early mark , what separates good company’s from bad is how it’s sorted and that is the systemic issue with this company they are not doing the basic curtesy and that is the main issue, I’m not a complaining person, I’m not picky, I let a lot slide when I really shouldn’t but enough is enough when it comes to safety and a boiler leak is not something that should be overlooked by anyone.

My h/a appointed them to do work on our home. They have broken our shed/fence. Our garden is a mess, the work is half hearted done with no pride what so ever. The list is never ending. There is little to none communication. And they have caused so much stress to my husband and myself. Nothing has happened in any order, workman just come and go. Works get half done, its ridiculous. Even existing cables and wires such as BT have been badly fixed to the wall and others have been fixed under the render.

Job done but left beads all over the place after completing the job. Complained to lovels who were our contact who requested they come back and cleaned up but nothing done.

The worse company to go with!!!!!
Keep away.

After doing the loft and wall insulation after 6 months they tell me they can't put the boiler in as I'm not granted for it. Even though from start I was honest and told them I don't have the old boiler and they said doesn't matter. I kept them in the loop. My son who's got asthma; with the cold and no hot water he got very ill and was taken into hospital. This company is very heartless

Keep away. Unprofessional company. Rude too

I had cavity wall and loft insulation plus a new boiler , the team of workman were so professional and the workmanship to a very high standard . I’m really happy with the works and the men were on time and cleaned up afterwards I’d highly recommend this company and a special thanks to
Katie stansbie
Retrofit Assessor & DEA who was so helpful throughout the works taking place and also the aftercare service .

One of the worst companies i have ever come across they are so un reliable you can never trust on them no one has bothered to come back they changed my appointment 5 times their team is very unprofessional never trust on them i will make sure you don’t get any money from DWP.
Reporting this matter to DWP so that they don’t get any money from DWP.
PIV installed by the AD Electrical which has a warranty for 5 years no one taking care of faulty device this company is just a scam nothing else for loft insulation no ine turned up they all made go around circles such pathetic shameful company.

Title: A Stellar Experience with Baxter Kelly's Team

Rating: ★★★★★ (5/5)

From the moment Baxter Kellys
highly skilled team walked through our door, we knew we were in good hands. Adam and Steve, the two expert plumbers, and Zac, the electrician, were nothing short of brilliant.

They installed our Grant Aerona3 airsource heat pump and new hot water tank with such professionalism that it was hard to believe they completed the job in just two days! Their efficiency was clearly evident, turning what could have been a daunting task into a seamless, stress-free experience.

The team's attention to detail was truly commendable - they worked meticulously to ensure every aspect was perfectly handled. The final result was a superbly installed heat pump that not only looked great but was also clean and tidy.

But the team didn't stop there. They went above and beyond, running new pipework for our washing machine, a job that was handled with the same level of professionalism and expertise as their main task.

It's rare to find such a dedicated team that is not only exceptionally skilled but also genuinely friendly and courteous. They made sure to keep us informed throughout the process, answering all our queries with patience and a smile.

Adam, Steve, and Zac truly exceeded our expectations, and we can't praise them enough for their work. Baxter Kelly should be proud to have such a fantastic team representing them.

I would highly recommend Baxter Kelly for any home eco needs. Their commitment to providing top-notch service while maintaining a friendly and approachable demeanor is second to none. If you're looking for quality work and an excellent customer experience, look no further.

Having been approved an installation of internal wall insulation and solar panels in October 2022 under the government's ECO4 scheme, we waited for an installation date. Being in the process of renovating our house, we had our furniture in storage, and lived temporarily with 3 children in a caravan. Come December 2022, our wait for the insulation job was preventing us from moving in. Their ECO manager, Dan Wainwright was very difficult to contact, but when we did get through in January 2023, workers were sent out to quantify materials and we were told to expect installation by the end of Jan/early Feb.

As we were paying for our furniture to remain in storage whilst we remained in the caravan, we chased this, daily at times, assured it would get done, once it was passed to the booking team. I even made contact with one of the Directors, Joe Kelly, whose details I found on Google reviews where people had experienced difficulty. He chased up the ECO manager, who still did not progress our installation.

In June 2023, 8 months after our initial approval, I finally received a call from the Eco Manager. They had been busy with other applications and our job was complex. This had not been said previously. We were told that since the government had changed some guidance early in the scheme, we were no longer eligible for solar panels, but they had worked out a way to go ahead if we paid £2000.

On making contact with other companies, I began to suspect we were never eligible for solar panels and Baxter Kelly had made a mistake in telling us we were. Perhaps they just hoped that we would go away?

One of their competitors assessed the job on a Friday, beginning the insulation work on Monday, and had completed the following Monday, 6 working days following their assessment. We were so relieved!

Hearing this, Baxter Kelly asked for their contact details so they could buy the contract off them!

Sadly, in our experience, Baxter Kelly's communications were unreliable. We count ourselves fortunate to have had the work done with another company. We wonder what might have happened if there had been a problem with a Baxter Kelly installation given they were so difficult to contact.