TheBattleBoxUK Anmeldelser 121

Great choice of equipment and speedy service. Extremely pleased with my purchase, especially during these times!

People who I train with recommended these to me so I thought I'd give them a go. Bought and arrived fast, on time. Well packaged
Never use to be able to grip onto the rig very well and it always limited my chance to learn. Now this is no worry and I have no rips and my pull ups have already improved massively! So yes I love the grips have changed my life at the box.

Really impressed by the standard of service I’ve received during my recent purchases. They were quick to respond to my queries about size and availability and were happy to order in additional trainers in my size just for me to try them on. The clothes I’ve bought are brilliant quality and still look new after a good few washes. Delivery was really quick. Happy to recommend them to anyone!

The best training gear ever. Amazing products and faultless service.
Could not recommend Battle Box enough 💪🏻

Amazing service. Great selection of products and staff are very helpful and knowledgeable. Would highly recommend!

Really great gym/box for all levels of fitness and ages! super friendly coaches that inspire and encourage 💪 New to crossfit so still a lot to learn but there is always a lower impact/ability wod which you can choose based on your individual level of ability/fitness.

Really good service. My orders have delivered on time. Variety of sport goods.

Great service, bought wrist straps and tape great price and quality.

Always my first place to go for any kit - quality products and top customer service. Staff very knowledgeable on the products and always happy to help out.

Top quality products, great delivery and a hard working man behind the company delivering you the best.

Thank you Sasha !!

Ordered a few times for various items. Always very professional, no issues. Items always on time

Fast delivery and good products. I have ordered a few times now from them.
I use their liquid chalk which has been helping me tremendously with deadlifts. Would recommend.

I ordered a few items, a couple of shirts and a vest, but they sent one item in the wrong size.

I contacted them to get it replaced, and they told me to either bring the item back in person to their store, or send it back.

I'm obviously not happy with having to send and pay for an item to be sent through the post, after something that was their mistake.

They said that they can't send a free return label.

I am still waiting for a response from them.

UPDATE

The owner said that he has already sent a return label (which isn't true), but said that he would send another one through the post just in case. When he did this he asked me to remove this review.

That was a week ago. I'm still waiting for the return label.

Ordered, confirmation of order. Nothing heard for over a week. Sent email, nothing. Used site to contact, nothing.

Escalated with paypal for refund.

(Your order ID is #26283)

Edit: BattleBoxUK now even tried to get this removed from trustpilot. Despite me giving them all the info.

Order placed on 19/07 and I recently asked for update after non delivery. Was then informed they didn’t have items in stock despite website showing items in stock. They waited for me to contact them. They are still advertising the items they claim they don’t have via their website so this is bordering on fraudulent. Have so far ignored emails about issuing a refund and only offered option of selecting something else from site. I don’t want something else or I would have ordered that in the first place. Having to file a paypal dispute. Avoid. Update: PayPal have refunded.

09/10/2020 updated in response to reply:

Their response below from the director is a fabrication (his Trustpilot response to my review falsely stating their was a payment / security issue)...

Here is a copy of their email chain below.

After this it was several polite reminders only from me as to a refund which I received no response to and then a filed paypal dispute

There was never a ‘payment issue’ or ‘security check issue’ or any such advisory as per their trust pilot comment below. PayPal wouldn’t have refunded if I hadn’t actually paid. The only correspondence I received was regarding stock levels and only after I chased missed delivery. Once I asked for a refund all communication ceased and after a few polite requests / reminders I filed a paypal dispute that found in my favour.

Also worth noting that one of the positive reviews are not customers but the director / staff of the TheBattleBoxUK which is breach of trust pilot rules. A few days after his fake review two more shill reviews appear. This tells us a lot about the company ethics.

Sent from my iPhone

Begin forwarded message:

From: Michael P redacted >
Date: 25 July 2020 at 01:16:36 BST
To: Cross Fitness Training >
Subject: Re: 'redacted ' submitted the form from your 'Contact Us' page

 Hi

I’m somewhat disappointed being told this only when I have chased after not getting a delivery.

Which ones are out of stock? I ordered more than one pair:

STANCE "PROWLER" SOCKS M556A16COL
(Size: M)
STANCE "PROWLER" m 1 £11.99 GBP £11.99 GBP
STANCE "WELLS" SOCKS M526B16WEL
(Size: M)
wells_m 1 £12.50 GBP £12.50 GBP
I

The inventory was showing as in stock when ordered

If you don’t have items in stock then please issue a refund

Regards

Mike

Sent from my iPhone

On 24 Jul 2020, at 21:11, Cross Fitness Training wrote:

 I’m very sorry
Those model socks is sold out , can we offer you different model?

Name redacted / Director

/

TheBattleBoxUK

+441316677331

101 St.Leonard's Street

Edinburgh.EH8 9QY

On 24 Jul 2020, at 18:00, Contact Form Redacted wrote:


Redacted ' submitted the form from your 'Contact Us' page

A user has submitted the contact form on your store.

Here are their details:

Full Name: Michael Pannell
Email Address: redacted
Company Name:
Phone Number:redacted
Order Number: redacted
RMA Number:
Want to check on my order as nothing has arrived yet
Battle Box UK
Redacted

Battle Box UK is powered by BigCommerce. Launch your own store for free with BigCommerce.

13/10/2020 - the director of battlebox reported my response as it included his name in his email signature. Considering he replied using his name as well as a review in his own name this was a rather petty attempt to remove a negative review after also lying about the reason the items weren’t dispatched in his reply.

15.10.20

Update below also completely wrong as only have a single Payment account linked to PayPal which was the only account used to make payment. The payment went through fine on first attempt. Goods were however not sent. Only when this was queried did they accept they didn’t have stock. They offered alternative product but when I said I wanted refund they then ceased communicating. PayPal dispute initiated due to failure of seller to reply to emails. PayPal found in my favour and refunded.

Awful experience! I ordered blackroll roller in blue colour but received yellow one which was put into royal mail envelope without box or any instructions from blackroll how to use it (which apparently are always added to the box)

When I sent email to inform about mistake I was adviced that "blue one was out of stock and if I want, they can send me empty box"

I won't be purchasing anything else from this company as I am expecting similar rude approach in case any other issues with my order

Order number 25657 which wasn't repaid and my card wasn't stolen.

Ordered a Top it arrived poor quality with the stitching faulty on the shoulder.
Sent multiple emails to return top or have some assistance and have had no response.

My favourite online shop with multiple choice of supplements and crossfit gear. Easy and quick communication between customer and owners. I have visited store in Edinburgh and always buy what I came for.

Great selection of sporting apparel. Got myself some sweet virus products to wod in.
Delivered within two days. Tracking was provided so I could track my parcel. Nice and easy.
10/10

Refused to refund me on some jogging bottoms where the zip went faulty after one day. Tried to tell me that because I had worn them I was only entitled to a replacement. Unfortunately I know my UK trading laws. Is currently ignoring my emails and messages to refund me despite the fact they have the returned goods. Even ignoring paypay request to refund. Avoid this seller, they're terrible. Eventually got refund but after a lot of chasing and arguing. Had to escalate to PayPal as well.

Now they're denying they even know of my complaint. Order number #24434.

And here is the original correspondence, this is clearly you.

"A user has submitted the contact form on your store.

Here are their details:
Full Name: Dean Edwards
Email Address: dean******@yahoo.co.uk
Company Name:
Phone Number: *************
Order Number: #24434
RMA Number:
Hi

I need to return this item pleaese. The zip on the left leg does not work, it gets stuck or comes apart. There was no returns form in the packaging so I don't know if I need one? Also, can you confirm that you will refund my postage please as I don't think I should pay to return a faulty item.

ta
Battle Box UK