BatteryJunction.com Anmeldelser 

I ordered 50 Panasonic 123 Lithium batteries on July 2, 2026. After a week of no info, I checked t see if they had been shipped. As of July 24, 2026 USPS shows they received them on July 6th in Springfield Massachusetts. They still show being there on July 24th and Battery Junction has refused to either refund or re-ship the items. My company uses about 300 of these batteries monthly and I wanted to give them a chance to become a supplier. I will definitely locate a better supplier that will stand up when things go wrong.

Horrible customer service and return policy! I purchased a battery bank as part of an order with free shipping (orders over $50). It quit on me the first time I tried to use it. I called customer service and they tried to get me to try to recharge it to get it going again. I advised the representative that if it quits completely with 50% charge left, especially on the first use, it’s defective. Representative then agreed to send me a return shipping label, but what I got was an email stating that I would be charged a 15% restocking fee and would have to pay shipping BOTH WAYS because my order was initially shipped for free. It also stated that I must add insurance on the return shipment. The item was only $24 to begin with, so I might even end up owing them money after all costs. DO NOT BUY FROM THIS COMPANY! THEY DO NOT STAND BEHIND THEIR PRODUCTS!!

Ordered batteries. Received incorrect batteries. Chatted with customer service. Did not apologize. Blamed the manufacturer. I’m out $24 and it’s no one’s fault??. Never again with Battery Junction.

I placed an order for 6 batteries, a month later and Battery Junction refuses to take any action for them not being delivered because USPS still shows in transit, from 2 weeks ago. No package scan, no updates, nothing for 2 weeks but because they still show it in transit, Battery Junction refuses to take ownership and do anything about it.

NEVER AGAIN

Batteries are lovely, breedy, and healthy! Great for collecting!
Just don't burn them or shoot them, and they will help demonkind reproduce in a healthy way! <3

Bought 3x stream light rechargeable SL-B26 batteries for flashlights I bought.
They had a great price. Took about a week to come in.
No complaints.

once it was just another battery company. now its a disaster. i hope you dont really NEED your order, because even if they send it is seems to traverse the country, coming within an hour of your house all the way back to Connecticut. if you can get a refund, do it. if it comes refuse the package. ive found about 3 more way more reliable companies. UPDATE: as soon as my package coming from Connecticut to Florida went to Florida, Oklahoma, allover Oklahoma and then arrived days late...and the order was completely wrong! and now they want me to pay for shipping BOTH WAYS to get the correct items! if i could drop this rating below one star i would start digging a hole. And in case you don't know, they have a predatory return/exchange policy. so it behooves these people to make mistakes.

I had the opposite experience of most reviewers. I received an exercise device that was slightly damaged. I called customer service there, and they contacted the manufacturer for a fix. When they realized that a fix was not possible, they sent me a new part incorporating the working part. It was an easy and friendly process. Kim, the Customer Service Manager was very responsive and easy to work with.

Bought battery and didn't fix right, think they goofed up. Called customer service and they said that I could return no problem and they send me a RMA along with return label for free shipping. Instead got email stating need to pay shipment both ways plus 15% restocking fee. Will never do business with them again.

I ordered a Nextorch T20L on Nov 6, 2023 and now it is Nov 30th and the light hasn't arrived and tracking shows that it hasn't moved in over 2 weeks. The total with tax was just over $380 and it hit my card the day it shipped which was November 6th. I have been corresponding with them via email since the 14th and they promised they would refund me on Nov 27th if the light didn't arrive and of course they never did. On Nov 29th they told me they can't refund until 21 "business" days have passed so on top of the $380 I will be paying interest on an item I don't have. I have well over 100 high-end flashlights in my collection and half are modded and I decided to give BJ a try on a nice LEP and I am sorry I did. Next Monday will be 21 working days so we'll see what happens and I will update my review. Order from them at your own risk.

Battery Junction does not stand behind it's product! In a matter of 8 months, two CR123A Titanium Innovations batteries leaked and damaged my camera. I sent pictures and they never called me so I called them. The box says "10 year shelf life." 1 year warranty, even though they have a 10 year shelf life??

I've bought from Battery Junction several times before and everything was okay. But I had a flashlight go bad that I had purchased from them, and I called their customer service and spoke to a Lady that went by Sam. I described the problem with the light and she told me to send it back to them as it was under warranty. I questioned her about shipping charges, and she told me that I would have to pay to ship it back to them and they would cover the return shipping charges. I sent it off as instructed with a detailed description of the problem with the light and a recap of the conversion with Sam about shipping charges. Then I got an email saying that I needed to pay the return shipping charges, so I called and talked with a different customer service rep and she told me everyone there knew that they did not pay return shipping charges so I needed to pay the return shipping charge. There was another flashlight that I was interested in purchasing, so I asked her if I bought the flashlight could they add my repaired flashlight to the shipment. She was somewhat curt and told me that they did not combine shipments. The return shipping charges certainly aren't going to break me, it is the fact that they lied and wouldn't do anything about it. So, to recap, they lied to me over the phone about the return shipping and when confronted about it, they didn't care and required me to pay up to get my flashlight back. And they didn't even care that I would have bought another flashlight from them if they could put my repair in the new purchase shipment. They have lost a customer for good, and as I told them on the phone, I will lambast them because of their lie and their attitude about it on every social media site that I can find.

On February 19th, 2023 I purchased 6 batteries for Battery Juction. I received them on February 24th, 2023. By March 30th, 2023, the batteries were failing, and only providing approximately 25% of the original charge / use time. I contacted Battery Juction concerning the problem asking for a replacement or refund. Battery Juction advised that anything outside of a 15 day window was out of warranty. I would never recommend this company to anyone.

Site doesn’t indicate if products are in stock. Place an order then find out it will take a month, or more, to receive it. Wanted an alternative to Amazon to avoid used/counterfeit products but so far this outfit isn’t fitting the bill.

I ordered 3 items on Nov 27 from the site, with expected delivery about Dec 10. I didn't get my order at the time. I started chatting with support and suddenly - and get a standard bla-bla text without the slightest attempt to help me get what I ordered. At the same time - these items were on B&H.com even with free shipment, just for notice. Now is Dec 27, and I still didn't get the main part of my order and had no clarification from support about when I can get it.
Strongly do not recommend this company for any online purchases.

Bought 3, 9 volt lithium bats. tg replace alks in 3 gas detectors. Alks last 1 to 1 /2 years. Didn't want to have deal with surprise fails so paid almost $7.00 each. One went dead this week after about a year and a half. Other 2 show 80% drained. They refused to do ANYTHING. Said guarantee was for 30 days. Yeah that makes senses for a product like a battery. Duh!
Didn't respond when I pointed out that the dead one was nearly 2 years old when they sent it to me.

Not trustworthy, not helpful STAY AWAY. More you spend the more you risk with these people.

I am just learning the ropes of 18650 pack design. I have been looking for a good business to get batteries from. I ran across batteryjunction.com and then searched for customer reviews. I found a review from an experienced pack builder. I have seen a couple of his YouTube videos and the guy knows his stuff. All the "Samsung" batteries he ordered were counterfeits. I will not be doing any business with this company.

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