Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I am extremely disappointed with the customer service I received. It has been the worst experience I have encountered in Dubai. The team appeared unprofessional and not adequately familiar with their duties
I placed an order which was never delivered to the address I gave. I have contacted customer care 4 times and everytime I'm asked for the same details: delivery address and contact number.
They then say they'll look into the matter and never get back to me.
In my last interaction, the customer service representative insisted the order was delivered. I asked for a signed delivery note which they shared. It was clear from the delivery note that the delivery was made to a wrong address. Nevertheless, the representative asked at least four times to confirm I had not received the package. How could I have received a package that was clearly delivered to a wrong address.
Finally and as is the norm, the customer care representative said they'll escalate the matter to the complaints team. It's now 4 days since and they haven't gotten back to me. It's almost 3 weeks since I placed the order. And we are not even talking about a small order. I spent close to USD 4000 on this order and they are not even bothered that they delivered to the wrong address.
Terrible experience.
Cashier at DSO branch called Mabel has to learn the proper customer service as she is unfriendly to customers. It was a disappointing experience with her.
I love the fragrances and I will be loyal to bath and body works. Very happy.
I recently placed an online order with Bath & Body Works that was never delivered, even though the order status showed “DELIVERED.” I had updated my address at the time of purchase, and the system displayed the correct address during checkout. However, my shipment was still sent to the wrong location.
When I contacted customer service for help, I spoke with Mr. M. A., who was unfortunately very rude and blamed me for the issue — even after I explained that I had updated and double-checked my address before completing the purchase. He also suggested that I visit the incorrect address, which I did, but the residents there confirmed they never received my package.
This entire experience has been incredibly frustrating and disappointing. As a loyal customer, I’ve always appreciated Bath & Body Works and never encountered issues before. However, the lack of support in resolving this situation has been very upsetting. I sincerely hope the company takes responsibility and either resends my order to my correct address or provides a full refund for the items I never received.
Mercy from bath and body , Al Grair mall has the best service ever. So happy and helpful with such a beautiful attitude 😇She is so natural with her work . Thanks
Worst customer service and systems to raise complaints, they don't care about the customers just go on sale because no one will buy at full price
I got charged for items, but then they cancelled my order and never refunded me my money.
It’s been more than 14 days already.
Always had good experiences with Bath&BodyWorks Dubai works, but my recent order never got delivered. It’s been 7 days since the item was dispatched, but courier service keeps postponing the delivery date. They are also not reachable. B&B should be aware with what kind of delivery service they work with and change it.
When you purchase directly from stores-either online or in-store, you expect the items to be new and the quality is checked. When the store claims that something is just normal when it's not, there's something wrong. I bought 9 body mists during a BBW sale but was disappointed when I received the items with varying liquid contents like they are used. It's defect is not on the quality of the item, just the content but they said this is normal which is not acceptable. Those of you who frequently buys BBW. Did you notice the same? Another point is that I bought online for convenience but BBW's exchange, return and refund policy is very inconvenient. They want me to return the items to their store to get a refund. There was no store near me. If I go to the store, the transportation cost is the same amount that I spent buying the items. They said they cannot do anything. This is their policy. So I am writing this review, just to give you a heads up, specially the people, like me, who are purchasing online.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
