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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Basco lead the way with premium Spanish foods. Their quality and flavourful meats work so well on the BBQ or in a pizza oven, perfect for outdoor cooking. I have had a selection of Iberican pork cuts... Se mere

Bedømt til 5 ud af 5 stjerner

I’d ordered this as a gift a couple of days after he bank holiday weekend, I’d made a mistake with the date and was rectified immediately and was delivered literally the day after! Fantastic service!... Se mere

Bedømt til 5 ud af 5 stjerner

Bascos absolutely knocked it out of the park. Me and the missus first had Iberian pork secret over in Mallorca last year and honestly thought there was no chance we’d find anything close... Se mere

Bedømt til 2 ud af 5 stjerner

The delivery company let the meat go off. It took 2 months to get a compensation voucher from Basco. Then when we used it they sent us the wrong thing (probably on purpose) and said they couldn't ref... Se mere

Virksomhedsoplysninger

  1. Butik med saltet skinke
  2. Pålægsbutik
  3. Spiritusgrossist
  4. Fisk- og skaldyrsgrossist
  5. Vingrossist og -importør

Oplysningerne kommer fra forskellige eksterne kilder

Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

198 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 10 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Basco is fabulous

We order regularly from Basco. The Fillets, wine, cheese and tapas/nibbles are great and the orders arrive in a day or two.

23. august 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great service

Great to be able to buy my favourite gin in the UK!
Order arrived quickly and very well packaged.
Can imagine I am back in Menorca whilst drinking the gin!

19. august 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Perfection.

The entire order from start to finish was flawless. Fantastic service and prompt delivery. The food products ordered were of a very high standard and did not disappoint.
My order arrived on the scheduled date and was packaged well. 10/10

9. august 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Meator probe plus 2

Meator probe plus 2
Bought a meator probe that was faulty, tried to go through meator with no result! Miles from Basco calls me up personally to get the issue resolved, also made sure after new product was delivered i was also satisfied. Absolutley fantastic customer service, will recommend Basco to everyone

4. juli 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Every order from this company has been

Every order from this company has been. EXCEPTIONAL! The food is outstanding and the service is simply second to none! I never go anywhere else! The staff are always most helpful and the website is so easy to navigate!

17. juli 2024
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Poor customer service & underweight goods

I’ve ordered from Basco several times & been pleased with the quality of the goods but their customer service is poor. If something goes wrong, they are not prepared to properly resolve. My last order had 2 expensive joints of beef that were materially underweight. The order also went to the wrong address which we had to track down & spent 2 hours driving to retrieve. The address details were pre populated by their system and were correct in terms of the street address & village name. What I didn’t spot is that the postcode was wrong but as there is only one village in the UK with this name, I had no reason to check the postcode. Apparently it’s my fault as they are not liable for their system error as per their T&Cs! Mistakes happen but it’s how they are resolved that counts. Will not use them again.

22. juni 2024
Uopfordret anmeldelse
Basco-logo

Besvarelse fra Basco

We appreciate you taking the time to leave this review.

We do on every occasion try to find the most appropriate resolution to any issue. In regards to delivery addresses, Basco do not retain or input any part of a delivery address for any orders placed online.

We are of course sympathetic to errors made with delivery address at check out and we do try and limit these errors by sending an order confirmation and an email notification of dispatch.

We will always do what we can to help resolve situations such as this, however once an order has left our warehouse we are extremely limited to what we can action. One this occasion we are sorry that our gesture of good will was not satisfactory but we do hope you revisit our online shop in the future.

Kind Regards,
Naomi Patrick
Office and Sales Manager

Bedømt til 5 ud af 5 stjerner

Prompt reliable

Prompt reliable, excellent quality and delightful to deal with

2. maj 2024
Uopfordret anmeldelse
Basco-logo

Besvarelse fra Basco

Hi Fiona,

Thank you for your kind review! We hope you continue to love our products.

Kind Regards,

Bedømt til 5 ud af 5 stjerner

I have been using Basco for a couple of…

I have been using Basco for a couple of years now and they never fail,I must mention Jo who is always on hand to advise about products and help Jo has a vast knowledge of all the fabulous Spanish products that they sell and she is so helpful and is who i always try to deal with when i call them for advice, the rest of the team are also great.
If you are looking for the finest Spanish ingredients look no further than Basco they are brilliant its all gourmet and delicious the best of Spain on your plate and sure to impress if you are doing a Spanish themed dinner
All the Tapas ingredients such as the iberico ham, the chorizo, Manchego , olives black pudding etc incredible , the anchovies etc stunning the Caribinero prawns are absolutely unreal good and i promise if you have never tried one you should , the suckling pig is amazing and so easy to cook and get juicy meat with crackling thats like glass and divine ,the salt cod croquettes wow, the cooking chorizo is brilliant the wines sherrys pedro ximenez all of it is amazing, i am ordering the lamb soon for a dinner and im sure that will be just as good.
I could carry on listing all the great produce they supply but honestly its all fantastic and all delivered on time packaged and chilled.
I love the way the Spanish eat the quality and it’s so good to find basco and Jo they bring the best of Spain to your doorstep and are great to deal with.
Looking forward to many years of dealing with them.

9. juni 2024
Uopfordret anmeldelse
Basco-logo

Besvarelse fra Basco

Hi Jeremy,

Thank you so much for the time you have taken to leave this review, it has been wonderful to receive and share amongst the whole team at Basco. As ever, we hope you continue to love the things Basco do!

Kind Regards,
Naomi Patrick

Bedømt til 3 ud af 5 stjerner

Disappointing customer service.

Had a good experirience the first time I ordered 5kgs of Iberico pork.
Recommended to 2 different friends of mine and they order 5kgs each too.
I have never received the referral discounts from Basco, even after calling them and emailing several times about it. I'm not ordering from this company anymore.

1. april 2024
Uopfordret anmeldelse
Basco-logo

Besvarelse fra Basco

Thank you for taking the time to leave this review.

We are sorry to hear that you have not received your amigos discount code as advertised or received a response from our customer service team.

If you would like to contact us at info@bascofinefoods.com, I will be able to look into it personally for you and find an appropriate resolution.

Thank you,
Naomi Patrick
Office and Sales Manager

Bedømt til 5 ud af 5 stjerner

Great Dessert alternatives.

Great service from the guys at Basco. We enjoyed both the burnt manchego cheesecake and tarta de Santiago almond cake. Great dessert alternatives for special occasions. The cheesecake was wonderful and kept in the fridge for a week.

1. januar 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Best Spanish food ever!

Having Spanish family, it’s always lovely to experience limited food that’s done right! Basco deliver exactly that! Their chorizo… speechless it is delicious! You will not be let down by their option of food they supply!
From their olive oil crisps, to their croquettes, meats and especially chocolate!

I will be sure to order from them in the further

15. november 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Variuos items including Cazuela

I was scheduled to get a delivery of items last week. They didn't appear on the day I thought they were going to. Hardly the end of the world.

A quick call to Alex & Jo at the office. Problem solved.

The goods arrived LESS THAN 24 hours later, whats not to like.

Thanks to Alex & Jo for efficient response

2. marts 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I wish I had read the reviews

I wish I had read the reviews. I have placed an order. confirmed by email but now no show of the order on my account and no tracking info. I would expect delivery status and updates as a norm.

29. februar 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

just wanted to give you a feed back…and bad service!

just wanted to give you a feed back about this rubia gallega 1kg i eat last night , i work with steaks for many years between hakwsmoore , flat iron and mitchells & butlers and i must say this steak in particular was way to much fatty and not too much meat and taste was so so , maybe i got a piece that didnt have a good life who knows

But i found important to let you know that £60 is a bit overpriced for what you get
And wow !!! Not even an apology !!!
Well done!!!!

29. februar 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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