Broken container - no replacement
I've had a subscription for the polishing pads and was happy with the product. However I received a container that was unable to be opened. I tried using a knife, and asked 2 other people to try to get it open. The lid would not come off! I didn't "open" it right away because I hadn't gone through the previous container yet. So, by the time I was ready for the new container it was past the 30 day policy. I emailed BF and sent a photo as requested of the unopened container, but they would not replace the problem container or refund the money. It was upsetting as the pads cost around $60. I canceled my subscription because of this unresolved situation.








