We love Banjo Robinson here- normally give it 5 stars, but France’s sticker was too big for the space on the map, and my little guy was a bit bummed about that. He has autism, and fixated on needing t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My 4 year old daughter absolutely loves getting a letter from Banjo every few weeks. We read the letter as part of her bed time story, and we write a letter back together - she writes over the top of... Se mere
Virksomheden har svaret
My 5 year old has loved having his cat pen pal Banjo for the past 4 months and can’t wait to write more! He gets so excited waiting for his letters and doing all the extra activities in the weekly ema... Se mere
Overall it is quite a good thing for reluctant reader and writer to get them entertained and have them do it. A bit pricey normally but ok with sales and offers. Subscription is not always ac... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Reinventing stories for children. Passionate about writing, creativity, reading, learning + family fun! TechStars 2019 Cohort, Mayor of London Biz Programme 2020
Kontaktoplysninger
Storbritannien
- banjorobinson.com
4,3
Fremragende
634 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We love Banjo
My son enjoyed the story line and stickers so much. He gravitated towards the characters and their passion for exploring different parts of the world. Banjo has inspired my child to remember the number of continents and their names. This creation has introduced the art of writing a letter, a phenomenon we seldom partake in since emails and social media came about. We are truly happy with this extraordinary experience.
28. august 2024
Keeps my child engage and excited for…
Keeps my child engage and excited for more of Banjos adventures!
28. august 2024
Banjo Robinson is excellent
Banjo Robinson is excellent! My 5-year old gets incredibly excited whenever a new letter from Banjo shows up and he loves learning about the different places Banjo is visiting! Also great value for money compared to other similar geography subscriptions.
26. juni 2024
Very impressed with the amount of extra…
Very impressed with the amount of extra information if you want to go deeper and learn more. Kids love getting the packet of mail and following along.
24. juni 2024
My subscription took too long to…
My subscription took too long to arrive, and customer service never replied to me with any questions or concerns.
23. juni 2024
Customer service was excellent
Customer service was excellent. Very responsive and more than made up for the missing letters
22. juni 2024
Amazing customer service, brilliant product
This is one of those rare businesses that genuinely cares about its customers. My sons are obsessed with Banjo and love everything about this amazing educational yet fun product. When we’d completed a full cycle and received all the letters, the wonderful team and Banjo Robinson continued to care and to go the extra mile (or ten!) to help us out. I honestly can’t thank them enough for their kindness. My eldest son is autistic and the team were especially empathetic towards his needs, which meant the world to him and me.
1. juli 2024
Uopfordret anmeldelse
A great idea for children
Loving this so far, my girls are excited to receive their letters, keen to write back and we’re learning about new countries. It’s a win
21. maj 2024
Great Idea!
Children love getting their Banjo packs through the post. For young children brought up in a tech-centric world, it's exciting for them to get an actual letter through the post!
Packs have lots of information about where Banjo has visited, and activities to do.
The children love writing back to Banjo and leaving their letter under the sofa and finding a reply a few days later!
11. juni 2024
Uopfordret anmeldelse
To expensive
The map is interesting for children, but the monthly subscription is too expensive, it's certainly not worth it at all
20. april 2024
Besvarelse fra Banjo Robinson
Dear Isra,
Thank you for taking the time to share your thoughts with us. We really appreciate your feedback and I’m sorry to hear that, although the map was an interesting resource for your child, the rest of the content didn’t meet your expectations.
I’m always keen to hear from parents, and to continually improve our product as we develop and grow. Would it be possible to jump on a very brief call to hear your feedback about how we can do better?
Our aim has always been to provide colourful, engaging literature, and creative activities which spark the imagination and gamify reading and writing, but also to balance this with making the product super accessible. To that end, we’re proud to be the most affordable subscription currently available to children in the UK, at £2/month. Our goal is to provide a unique and engaging way for children to develop essential literary skills, while enjoying themselves! We have some tips and tricks to bring the subscription to life, which we’d love to share with you, if you’d be open to connecting at a convenient time?
Thank you again for your feedback.
Super original gift
Super original gift! Sadly, my daughter has outgrown it.
Their support person was also very kind and sent us the last sticker sheet we needed to complete the map. Thanks for making Banjo such a lovely monthly routine!!! it will be missed
22. maj 2024
Uopfordret anmeldelse
Customer service processes need looking at
Update: was called today by the company’s founder to apologise for the awful service I’ve received. It seems all my emails went to spam and my Facebook messages and comments were missed. I also should have received a reminder about the renewal which I didn’t get. I appreciated the founder taking the time to call me and hopefully new processes will be implemented to stop this happening again.
Terrible customer service, subscription renewed with no notice or reminder and I’ve since emailed five times (over 3 weeks) to query this and ask for confirmation anything further will be cancelled. I’ve had no reply whatsoever.
20. maj 2024
Uopfordret anmeldelse
They ignore my cancellation and charged me!
They ignore or my cancellation requests.
I have messaged online on the contact us page.
I have emailed 2 addresses repeatedly to no avail.
They will not process my cancellation request.
The website says to login and request cancellation but I cant login as no account and it wont allow me to setup account.
By the way I was on a free trial paid only postage and it wasn't even worth that for what they sent!.
I wouldn't bother reviewing but ignoring my cancellation request and then charging my card is unacceptable behaviour.
EDIT: I have now had response from them and have adjusted by rating to reflect. I was unaware of the 32 day cancellation policy but appreciate that as long as you can get hold of them they will cancel and refund as has now been done.
29. marts 2024
Uopfordret anmeldelse
Besvarelse fra Banjo Robinson
Good morning Ephraim,
I’m so sorry that your experience with our customer service has been disappointing. We're a small team, but we take enormous care to respond to everyone within 24 hours - unfortunately, your two initial emails landed in a spam folder and we didn’t see them until a separate one was delivered to my colleague yesterday.
When we received it, we immediately cancelled your subscription and issued a full refund. As you know, customers who take part in our free trials have 32 days to cancel without any charge at all, but in reality, we’ve never refused a refund, even if it has been requested after this time period.
I'm so sorry to hear that the world map poster, ocean stickers, recipe, creative activities and letter content didn’t meet your expectations. Would it be possible to jump on a very brief call to hear your feedback about how we can improve our Free Trial offer? We're always keen to hear from parents, and to continually improve our product as we grow.
I like that it is personalised and…
I like that it is personalised and regular but I would like if there was more content. It’s maybe a little young for my 7yr old
19. januar 2024
Besvarelse fra Banjo Robinson
Hi Vicki, thanks so much for your feedback. We have two different literacy levels, one for 4-6 year olds and another for 6-9, but we'd love to hear if there are any additional elements you'd like to see in the one for older children. Would you be open to a short call so that we can keep your feedback in mind as we continue to develop the letters?
My son loves receiving these letters
27. december 2023
Love this resource
Love this resource, it’s so engaging for my 7 year old and it’s fun to learn about different countries together!
22. december 2023
Great idea for kids
27. november 2023
Affordable, engaging and educational
Affordable, educational, super engaging for my 6yo. Encouraged him to read and write and colour in (he hates colouring usually)
25. november 2023
Love it
It is a great material for my son to practice reading and writing and learn new things about the world with every issue.
21. november 2023
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