Je tiens à remercier sincèrement toute l’équipe de Bamboounderwear pour leur service à la clientèle exceptionnel. Dès le premier contact, j’ai été traitée avec beaucoup de gentillesse, de profession... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Terrible customer service. DO NOT BUY FROM THIS COMPANY. I ordered 2 sets and one was terrible fit. Requested a refund and got an AI Agent Bot response saying it "could offer 50% back." I said I... Se mere
Virksomheden har svaret
Bamboo underwear/bras is my most favorite brand! I’ve been buying for the past year now and it’s all I wear. My last order I had an issue with a pair of underwear, and customer service immediately... Se mere
Virksomheden har svaret
Cute underwear, but not high quality. It's viscose bamboo, not bamboo. Bras don't support heavy breast very well. Quite expensive even when on sales. Company's website is only English when the it sh... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Elevate your comfort.
Kontaktoplysninger
Canada
- www.bamboounderwear.com
3,2
Middel
183 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Won't Return Email Requesting Refund
Terrible customer service. DO NOT BUY FROM THIS COMPANY.
I ordered 2 sets and one was terrible fit. Requested a refund and got an AI Agent Bot response saying it "could offer 50% back." I said I wanted a full refund. AI Agent Bot said it "could refund 80%." I said I wanted a full refund. AI Agent Bot "offered 100% refund." I said yes, thank you. AI Agent Bot said "I’m sorry, but I wasn’t able to process the full refund to your original payment method. A person will follow up with you to help resolve this." That was a week ago. I have heard nothing back since and I have followed up daily.
Why am I having to negotiate with an AI chatbot?? I'll never order from them again.
25. september 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Hi,
We’re sorry to hear about your experience. We’d like to clarify, however, that Bamboo Underwear does not use an AI agent to negotiate or offer refunds to customers.
Based on the information provided, we’re unable to identify this interaction or confirm that it relates to an order placed with Bamboo Underwear. If you believe this review concerns an order with us, please contact us at info@bamboounderwear.com with your order number so we can look into the situation and assist you directly.
Thank you.
The Bamboo Underwear Team
Not worth it
The sizes run large and when I wanted to exchange them for a smaller size I was told I could keep the larger size and then pay for shipping. NOT ACCEPTABLE. I don’t want the larger size and I didn’t pay for shipping, why do I have to pay for shipping when I did t prior and it’s not my fault their sizes are off. Definitely not worth it as they are just like any other underwear. Never again.
24. september 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Hi Tamara,
We’re so sorry to hear about your experience. We completely understand your frustration and would love the chance to look into this for you.
Please email us at info@bamboounderwear.com with your order number, and our team will be happy to help.
The Bamboo Underwear Team
Just received my pointelle bodysuits
Just received my pointelle bodysuits. Love them, so soft and comfortable. This is my fourth order (I think, maybe fifth🤷) Try them, you won't be disappointed. 😁
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Hello,
Thank you so much for your kind words! We’re very happy to hear that you love our products.
Your satisfaction means a lot to us. Thank you again for taking the time to share your experience!
The Bamboo Underwear Team
The quality is great
The quality of the products is great! I love the style and feel of the material.
I had an issue with delivery, so I contacted customer service. Customer service was fantastic! They made sure I received my order.
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Hello Jennifer,
Thank you so much for your kind words! We’re very happy to hear that you love our products and that our customer service team was able to resolve the issue with your delivery.
Your satisfaction means a lot to us. Thank you again for taking the time to share your experience!
The Bamboo Underwear Team
Damaged Item + They Lied About Return Policy
First time customer and the item I ordered arrived damaged. It was also far too large for me, despite me consulting the size chart. When I emailed to initiate the return, the response I received was, "As outlined in our Return Policy, items purchased during promotional events are considered Final Sale and are not eligible for returns, refunds, or exchanges." There was no indication that is was final sale (I would never have ordered as a new customer had I known!) and the Return Policy, both at checkout and in their footer, does not say this. It says: "Our vision at Bamboo is a risk free shopping. We want to make sure you are 100% satisfied. Contact us at [email] regarding any return for instructions. We will handle each case personally to ensure your full satisfaction. We will also help you with any sizing questions or concerns about our product. Item must be returned within 30 days from the reception day. Returns are accepted if they are unworn, unwashed and in the original condition."
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Hello,
We are sorry to hear about your disappointment with your first experience with Bamboo. We understand how frustrating it can be to receive an item that does not meet your expectations, especially as a first-time customer.
Items purchased during promotional events are subject to the terms of the promotion and may be considered Final Sale. We also take reports of damaged items very seriously and would appreciate the opportunity to review your situation further.
If you have not yet contacted our customer service team regarding your order, we kindly invite you to reach out to us at info@bamboounderwear.com. Our team will be happy to review your case and assist you in finding the best possible resolution.
Thank you for taking the time to share your feedback with us.
The Bamboo Underwear Team
Service à ́a clientèle par courriel…
Service à la clientèle par courriel rapide et efficace! Brassière avec petits pads si confortable et avantageuse pour les petites poitrines.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Bonjour,
Nous sommes ravis d’apprendre que notre service à la clientèle a su bien vous accompagner et que vous êtes satisfaite de votre commande.
C’est un plaisir de savoir que votre brassière répond à vos besoins et vous apporte le confort recherché.
Merci beaucoup d’avoir pris le temps de partager votre expérience!
Cordialement,
L'équipe Bamboo Underwear
Exceptional
Initially, there was a mixup with my order and delivery, but I was shocked when the company sent me two replacements for free. Delivery was not there error but they replaced the garment very quickly. Very accommodating, very easy to deal with excellent customer service. I am a loyal customer now.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Hello,
Thank you so much for your kind words! We’re so happy that customer service help resolve the situation and make things right.
We truly appreciate your support and are grateful to have you as a loyal customer.
Kind regards,
The Bamboo Underwear Team
Je tiens à remercier sincèrement toute…
Je tiens à remercier sincèrement toute l’équipe de Bamboounderwear pour leur service à la clientèle exceptionnel. Dès le premier contact, j’ai été traitée avec beaucoup de gentillesse, de professionnalisme et d’efficacité. Ils ont pris le temps de répondre à toutes mes questions et de s’assurer que tout soit réglé rapidement.
C’est rare de recevoir un service aussi attentionné de nos jours, et cela mérite d’être souligné. Merci infiniment pour votre aide et votre dévouement. Je recommande Bamboounderwear sans hésitation, autant pour la qualité de leur service que pour l’attention qu’ils portent à leurs clients!
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Bonjour Lea,
Merci énormément pour votre magnifique commentaire! Nous sommes très touchés par vos mots et heureux de savoir que notre équipe a pu vous accompagner avec gentillesse, efficacité et attention.
Nous accordons une grande importance à l’expérience de nos clients et nous faisons toujours de notre mieux pour trouver des solutions et offrir un service à la hauteur de vos attentes.
Cordialemement,
L’équipe Bamboo Underwear
Inconsistent material & fit
Bought 5 pairs of boy shorts in the same size and the material and fit were different for each one. Some were too small, while others felt like the front and back were the same and didn’t fit right over the bum. Wouldn’t purchase again. Waste of money. Buy Boody instead!
29. april 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Hello Katie,
We are sorry to hear about your experience.
We invite you to contact our customer service team within 30 days of your purchase so they can review the available options with you. You can reach them at info@bamboounderwear.com
Kind regards,
The Bamboo Underwear Team
Their underwear are the one I’ve been…
Their underwear are the one I’ve been wearing for more than 5 years now and I wouldn’t turn back! Had issues with some malfunction and always had a great service to find a solution!
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Hello Arianne,
Thank you so much for your kind words and continued support over the past 5 years!
We are truly happy to hear that our underwear has been a staple for you and that you have had such positive experiences with our customer service whenever issues came up.
Providing reliable products and helpful support is exactly what we aim for.
The Bamboo Underwear Team
Bamboo underwear/bras is my most…
Bamboo underwear/bras is my most favorite brand! I’ve been buying for the past year now and it’s all I wear. My last order I had an issue with a pair of underwear, and customer service immediately sent out another pair; no questions asked! I highly recommend this brand! It’s so soft & breathable! Thank you Bamboo
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Hello Shelli,
Thank you so much for your kind words! Our customer service team always strives to resolve any issues quickly to ensure our customers are satisfied.
We’re thrilled to hear that you love our products. We’ve indeed improved our items to better meet the needs of our customers, and your feedback encourages us to keep going in that direction.
Thanks again for your support and trust!
The Bamboo Underwear Team
Never received my boxers. Scam
I ordered two pairs of bowers, never got them. The tracking they sent me has said (in transit) for 32 days now. I have sent multiple emails with no responses. Scam
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Hello Tom,
Thank you for your message. After checking our system, we could not locate any order under your name. It seems there may have been a mix-up.
To help you further and investigate the situation, please contact our dedicated support team at info@bamboounderwear.com. They will be able to look into this more thoroughly.
We appreciate your understanding and hope this matter can be resolved quickly.
Kind regards,
The Bamboo Underwear Team
J’ai recu un article apres 30jours de…
J’ai recu un article apres 30jours de livraison une fois livré j’ai voulu le retourner car c’etais pas ma bonne taille il n’ont pas voulu me rembourser car ( délai depasser )
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Bonjour Amine,
Merci d’avoir partagé votre expérience. Nous sommes désolés que l’article n’ait pas été à la bonne taille.
Notre politique de retour permet les échanges ou remboursements dans un délai de 30 jours à partir de la date d’achat. D’après les registres, votre commande a été passée le 17 janvier et reçue le 3 février, ce qui dépasse malheureusement ce délai puisque votre requête a envoyée le 23 février 2026 à notre service client.
Nous comprenons que cela puisse être frustrant et nous apprécions sincèrement votre compréhension. Pour vos futurs achats, nous vous recommandons de consulter notre charte des tailles afin de choisir la taille la mieux adaptée.
Merci encore pour votre retour et pour la confiance que vous nous accordez.
Cordialement,
L'équipe de Bamboo Underwear
I ordered twice and they are the best
I ordered twice. The second order, i received the wrong bra so i contacted the service, which was quick and amazing because they send me back the bra ive ordered. Seriously, the bras and the panties are very confortable. The quality is there for the price too! In the past, ive got bamboos bras for an higher price and it was crap. Thank you again !
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Hello Elise,
Thank you so much for your kind words! Our customer service team always strives to resolve any issues quickly to ensure our customers are satisfied.
We’re thrilled to hear that you love our products. We’ve indeed improved our items to better meet the needs of our customers, and your feedback encourages us to keep going in that direction.
Thanks again for your support and trust!
Best regards,
The Bamboo Underwear Team
Great Customer Service
I ordered a few boxers from Bamboo Underwear and received them within the expected delivery timeline. I noticed that one of them unfortunately had a small hole and sent an email to hopefully find a resolution. The customer service team responded very fast and they were able to send out another boxer as a replacement. The other boxers are extremely comfortable and I’m very satisfied with Bamboo Underwear and will definitely be ordering from them again.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Hello Dylan,
Thank you so much for sharing your experience. We are delighted to hear that your replacement arrived quickly and that you are enjoying your other boxers.
Our customer service always does their best to resolve any issues as smoothly as possible and it is wonderful to know this made a difference for you.
It is also great to hear that you find our products comfortable. Feedback like yours motivates us to keep improving and making items that our customers truly love.
We really appreciate your support and look forward to having you shop with us again.
Best regards,
The Bamboo Underwear
MAUVAIS PRODUITS MAUVAIS SERVICE CLIENT
Les grandeurs sont trop petites....le retour supposément facile affiché en gros partout c'est FAUX...On m'a autorisé un retour le 10 décembre, le 23 j'ai envoyé mes items ils ont reçu le tout le 5 janvier, j'ai contacté le service client le 16 janvier et je n'ai toujours aucune nouvelles sur l'état de mon retour et/ou je n'ai rien recu...MAUVAIS SERVICE CLIENT....
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Bonjour,
Nous sommes vraiment désolés pour les désagréments que vous avez rencontrés avec votre retour. Nous comprenons parfaitement votre frustration, et nous aurions aimé que le processus soit plus rapide et plus clair pour vous.
Après avoir revu votre dossier avec notre service clientèle, nous pouvons confirmer que la situation a été réglée. Parfois, certaines demandes nécessitent l’intervention de plusieurs départements, ce qui peut expliquer les délais avant que vous receviez une réponse pour un retour ou un échange selon la cas.
Nous prenons vos commentaires très au sérieux afin d’améliorer notre service et éviter ce genre de situation à l’avenir. Nous espérons que malgré ces contretemps, la solution proposée par notre équipe vous convient et que vous garderez confiance en nous.
Merci pour votre patience et votre compréhension.
Cordialement,
L'équipe Bamboo Underwear
Excellente qualité, Agréable ! Numéro 1
Les produits sont d'une excellente qualité pour le prix. Les couleurs sont comme sur le site donc impossible de se tromper. Le tissu est vraiment très doux, agréable. J'adore ...
Service client super sympa. Répondent aux questions si nous en avons !!! Vraiment top top
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Bonjour Mandy,
Merci beaucoup pour votre commentaire ! Nous sommes ravis de savoir que vous aimez la qualité de nos produits et que notre équipe a pu vous aider.
C’est toujours un plaisir de lire que notre clientèle se sentent bien avec nos articles. Nous espérons vraiment vous servir à nouveau bientôt pour une nouvelle commande !
Cordialement,
L'équipe Bamboo Underwear
Avoid this company,not as advertised
I just got mine yesterday,very poorly made,and wasteband was really tight but the whole undies are baggy and look awful on,it feels like your wearing a diaper. They don't stay put,they ride up and whatever there made of is ITCHY.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Hello Benita,
Thank you for sharing your feedback. We’re sorry to hear that you are not satisfied with our products.
However, we were not able to find an order associated with your account on our site.
Please contact us directly: info@bamboounderwear.com
so we can better understand the situation and assist you accordingly.
The Bamboo Underwear Team
Poor quality
Poor quality
Not comfortable
Fit is all wrong
Didn't realise coming from other side of the world
Ive emailed for a refund
Obviously that will not happen
The video sale is not the boxers I received
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Hello William,
Thank you for your comment. Please contact us at the following email address : info@bamboounderwear.com so we can look into this further, as we were unable to locate any order under your name.
Sincerely,
The Bamboo Underwear Team
Great customer experience after…
Great customer experience after discovering order some how got lost in transit. They were quick to respond and asked very good questions to help.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Bamboo Underwear
Thank you for your review Dakotah! We are delighted to hear that you enjoyed our service.
We look forward to helping you again and seeing you soon!
The Bamboo Underwear Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.