Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I previously gave a 1 star due to some issues however I was called by one of the members of the business and they are in the process to straighten out issues that had arisen. I look forward to working with them in the guture
I sent two emails to their "contact us" on their website. One at the end of December 2024 and one the first week of January 2025 with a couple of questions regarding the exchange of three shirts purchased. As of January 27, Spun Bamboo clothing did not even have the courtesy to respond. Horrible customer service.
EDIT: They did end up refunded me for the missing items a few days after writing this review. I'm happy they did the right thing. Overall experience went from a 1/5 to a 2.5/5. Still disappointed how hard it took to get to that point but they did end up helping out so it worked out.
I have never written a bad review in my life until today. I buy bamboo clothing from cariloha all the time but I wanted to give Spun Bamboo a try since they are a smaller business. I recently made an order in the middle of August and I got a 3 pack of boxer shorts, two pairs of sweatpants, a hoodie, a shirt, and a pair of shorts and I've never been more disappointed (90% because of how they're CS handled it) in my life. One of the sweatpants and my 3 pack of boxer shorts were missing from my order so I emailed their customer service asking for help. Fast forward to a week later and I still am waiting for a response so I say forget it... this is terrible customer service because it is literally non existent so I go to their website and fill out the return request and while filling out the reason why I want to return I say because I don't want to support a business with little to no customer service and then about a day later someone finally responds to my email and they claimed that it wasn't seen because it was in their spam folder. I said it's ok at least they finally responded. I told them what I was missing and then about two days later they reply again and they tell me they think it's strange because they have video recording of them packing up my order. Then in another email they told me they'll file a claim with USPS and that it usually takes about a month for that to be resolved and at the end I will be able to get the missing items reshipped or a refund. I genuinely don't know if they are being honest or not. If they really will file a claim, if they really will give my money back, if they really do have video of them packing my order. Overall I'm not getting good vibes from them. I feel like they're just saying all this and in about a month they think I'm going to forget about this. At this point I just want my money back for the missing clothes and I'll be returning the ones I did receive. I can't give money to people I don't trust or feel comfortable with.
TLDR: Don't support a small business unless you know they are 100% trustworthy because they are a small business for a reason. Screw most big companies but at least most of them have good customer service.
PS. Their website is full of fake reviews, I tried to leave a review of my experience with their products and customer service and I don't see it on the products I left my review on... pretty suspicious.
I will update this if I ever do get my money back but I don't have a good feeling about this.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
