I ordered the chewies in April. Although my dog very much enjoyed the flavour they had no calming effect. I wrote to Balgo and was told to increase the dose - STILL no effect. Since then I have writte... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fraser our pup loves them! We originally order them for Finn (who also loves them but had to wait his turn) our 11 years old dachshund. We now got them each their personalised plans, ordered Fraser h... Se mere
Virksomheden har svaret
Absolutely amazed with how well this have worked, a lot quicker than expected. My dog has recently last year started to experience fear with fireworks and these have really helped to keep him calm dur... Se mere
Love absolutely everything about Balgo! Every part of the customer experience has ben phenomenal. The quick delivery, stunning packaging, generous portions, and visible effect on my dogs have made m... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Earth's most planet friendly dog supplements. Formulated to tackle canine health issues. Wrapped in plastic free packs. Made with Vegan Society certified, science backed ingredients and yummy peanut butter to unleash your pups best life.
Kontaktoplysninger
Storbritannien
- help@balgo.co
- balgo.co
Lack of service
I ordered the chewies in April. Although my dog very much enjoyed the flavour they had no calming effect. I wrote to Balgo and was told to increase the dose - STILL no effect. Since then I have written to the help line to ask to return the unopened packets - NO REPLY. Being sceptical I wonder whether that was to take me beyond the 30 day refund period
26. april 2025
Uopfordret anmeldelse
Absolutely amazed with how well this…
Absolutely amazed with how well this have worked, a lot quicker than expected. My dog has recently last year started to experience fear with fireworks and these have really helped to keep him calm during this crazy firework season
4. november 2024
Healthy and Enjoyable..Whats not to love :)
Love absolutely everything about Balgo! Every part of the customer experience has ben phenomenal. The quick delivery, stunning packaging, generous portions, and visible effect on my dogs have made me a believer and fan. I have even started to give Balgo to my foster dog to help calm them and it seems to really be working and allows them to feel a lot more comfortable and secure in a new environment.
Supplements for dogs are under-utilized since many pets can really benefit from the health rewards that can be provided along with a healthy diet and exercise. Pleased to give my pups the best life possible :)
1. oktober 2023
Besvarelse fra Balgo
Hi Alex, thanks for leaving such a lovely review. We're delighted to hear that your dog is enjoying their Balgo supplement cookies and that they help calm your dog. 🙌 🐶
Besvarelse fra Balgo
Hi Carly, thank you for your lovely review. We're delighted to hear that your dog loves their Balgo supplement cookies. 🙌 🐶
Dog loved these don't know if they had…
Dog loved these don't know if they had a positive impact as eas only 1 weeks supply but definitely did not have a negative one
27. september 2023
Besvarelse fra Balgo
Hi JD, thank you for your excellent review. We're delighted to hear that your dog is enjoying her Balgo supplement cookies. The 7 day free trial is designed for customers to see if their dog likes their Balgo cookies and to start building a daily routine. Typically Balgo's supplement cookie's health benefits take effect after 12 weeks. Each supplement cookie's short, medium and long-term health benefits can be seen on our website cookie page here: https://balgo.co/pages/health-benefits Thanks again, 🙌 🐶
Both dogs loves them
Fraser our pup loves them! We originally order them for Finn (who also loves them but had to wait his turn) our 11 years old dachshund. We now got them each their personalised plans, ordered Fraser his own box and it dropped through the letterbox the following day (now Finn could have his all for himself)! We were concerned when we received Fraser box not to be able to distinguish each dog’s cookies but their colours are very different and then we also notice that each dog had it’s name on the delivery address of their box
2. oktober 2023
Besvarelse fra Balgo
Hi Georges, thanks for taking the time to leave us your lovely review. We're so glad to hear that Fraser and Finn both love their supplement cookies. 🙌 🐶
Was ok slightly disappointed with size…
Was ok slightly disappointed with size of dog snacks
15. juli 2023
Besvarelse fra Balgo
Hi Paul, thanks for your feedback. If you'd like to contact our customer service team at help@balgo.co we'll help you further and ensure your dog has the correct size for their unique health needs.
Easy process and prompt delivery with…
Easy process and prompt delivery with Royal Mail. My dog really enjoys her Balgo treats. Will re order.
13. oktober 2023
Besvarelse fra Balgo
Hi LD, thank you for your lovely review. We're delighted to hear that your dog is enjoying her Balgo supplement cookies. 🙌 🐶
The company were very helpful and…
The company were very helpful and understanding.
Thank you
1. september 2023
Besvarelse fra Balgo
Hi Kay, thanks for very much for your 5 star review 🐶 🙌
Besvarelse fra Balgo
Hi Theresa, thanks for taking the time to leave us your lovely review. We're so glad to hear that Sapphire loves her supplement cookies. 🙌 🐶
Easy process, satisfied dog!
Easy process regarding selecting product and payment etc, great product on arrival, dog very much enjoyed all of her treats.
1. september 2023
Besvarelse fra Balgo
Hi Martyn, thank you for taking the time to leave us a lovely review. We're delighted to hear that your dog is enjoying their supplement cookies. 🙌 🐶
It was ok but not sure how effective…
It was ok but not sure how effective they have been
29. september 2023
Besvarelse fra Balgo
Hi Jakie, thanks for trialing Balgo supplement cookies 🙌 🐶. The 7 day free trial is designed for customers to see if their dog likes their Balgo cookies and to start building a daily routine. Typically Balgo's supplement cookie's health benefits take effect after 12 weeks. Each supplement cookie's short, medium and long-term health benefits can be seen on our website cookie page here: https://balgo.co/pages/health-benefits
I have given these biscuits to numerous…
I have given these biscuits to numerous dogs not one of them liked them should never have purchased them over priced rubbish
1. juni 2023
Besvarelse fra Balgo
Hi Pat, thanks for leaving us your review - although we're really sorry to hear your dogs didn't like the Balgo supplement cookies. Thanks for giving Balgo a try.
Good service
25. september 2023
Besvarelse fra Balgo
Hi Cherie, thanks for taking the time to leave us a 5 star review. 🙌 🐶
Wont let me cancel my subscription got…
Wont let me cancel my subscription got no reply dont want it as not suitable for my puppy
20. september 2023
Besvarelse fra Balgo
Hey Liam, apologies if we missed your request, we’re a small UK team and do not work on weekends. A member of our customer care team will contact you today (Tuesday) via email to cancel your subscription.
We try to make it super easy for customers to cancel a subscription at any time! And detail how to do this on our Homepage FAQ.
"The quickest way to do this is by logging onto your account and following the prompts to cancel. Your request will be processed immediately and your card won't be charged from that point forward.
Alternatively, you can contact one of our friendly team members at help@balgo.co to request a cancellation of your subscription. Please note, however, that it may take up to 1 business day for them to process your request."
We'll take your feedback onboard as we continue to improve our service and thanks for giving Balgo a try 😊 🙌 🐶
Great Customer Service
Initially it didn’t quite go to plan, due to a server error, but customer service was great in the end and resolved my issue.
24. september 2023
Besvarelse fra Balgo
Hi Mary, we're sorry you couldn't contact us yesterday (Sunday), we're a small UK team and do not work on Sundays. A member of our customer care team will contact you this morning via email. We'll take your feedback onboard as we continue to improve our service. 🙌 🐶
Dogs didn't like them
Not through the company itself why I gave 3 stars. Purely because none of my dogs liked the tiny biscuits and refused to eat them. Shame
22. september 2023
Besvarelse fra Balgo
Hey Marie, We're sorry to hear you dogs didn't like their supplement cookies. Occasionally some dogs will turn their noses up at our cookies, especially if they're used to a meat-based diet. We find on these occasions adding a small amount of dog-friendly peanut butter or plain yoghurt (plant-based or dairy), on top of each cookie to start until the dog gets used to the supplement cookies will do the trick and ensure the dog gets the nutrients they need. This is also why we offer a free 7-day trial box so dog parents can ensure we're a good fit. 🙌 🐶
I sent email about cancel subscription…
I sent email about cancel subscription and order and they didn't answer and took money from account
24. september 2023
Besvarelse fra Balgo
Hi Maria, apologies if we missed your request, we’re a small UK team and do not work on weekends. A member of our customer care team will contact you this (Monday) morning via email. We'll take your feedback onboard as we continue to improve our service. 🙌 🐶
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.