balenoclothing.com Anmeldelser 7

I have a Livingstone coat by Baleno, it is well made, stylish and waterproof coat, it is my go to coat especially when the weather is bad. Recently I lost my hood whilst out, by chance I wrote to Baleno to see if they could sell me a replacement hood. Incredibly they wrote back to me the same day to say they don't sell hoods on their own but may have a spare one. The following day I received an email to advise that they have sent me one free of charge. Outstanding customer Service

The coat is great but I have had very little use of it since purchasing in October 2020. Any use has been very benign and looks as good as new. However I noticed that the collar which is leatherette is delaminating and looks a real mess. What upset me most is that on reporting this to Baleno they are obviously well aware this is a design problem as their response was “Once they (laminated fabrics) become brittle, there is no way back.” The rest of their email lectured me on proper care - all of which I had done. For the company to continue to design and sell coats with a fault they are well aware of seems to show no respect for their customer. These coats are not cheap - my old Barbour lasted a good 25 years and I used that every day when I had horses.

Here comes the rain again... and I am finally ready for some great hikes into nature. This time, I won’t let bad weather affect my mood! So dear autumn, here I come!

Very happy with my rain jacket! Excellent quality, genuinely waterproof, and hassle-free delivery.

This is my first time buying a Baleno product, and I must say, I’m really impressed with my rainproof coat. Will definitely keep an eye on this brand in the future!

Ordered a winter/rain jacket. Perfect fit and delivered on time. All good, happy customer.

Prima kwaliteit voor een heel goeie prijs. En het ziet er dan ook nog goed uit! Tevreden met de nieuwe aankoop dus :-).