Balance Recovery Anmeldelser 

Absolutely fantastic service from start to finish. From the moment i ordered the hottub, Jack (team member) has been in constant contact. Ive recieved setup and care instructions via links. I asked about mats to go under the hottub and jack contacted the manufacturer of the hottub on my behalf to query which mats would be best for the model i had purchased. There was a slight mix up upon delivery (the delivery companies fault) Balance Recovery went above and beyond to rectify the situation immediately and my parcel was delivered within 1hr of the mix up. The hottub arrived very well packaged on a pallet and the delivery was faster than stated on their website. I actually got to pick what day i wanted delivery and was given a time frame. I was then updated on the day of a shorter time frame the hottube would arrive. As a good will gesture they even sent me multiplefree items as apology for the delivery mix up (a very kind and well recieved gesture). I can honestly say this is probably the best after care service ive ever come across. Their customer care is outstanding.Im genuinely blown away.

Thanks so much to everyone at Balance Recovery, my daughter is going to be so happy with her new hottub for her birthday 🥰

I honestly can’t recommend them highly enough.

From my very first enquiry over WhatsApp right through to the delivery of my MSpa hot tub, the service has been absolutely fantastic. The team has been so friendly, helpful and patient.

I asked a lot of questions before ordering (probably more than most!), but nothing was ever too much trouble. Every question was answered quickly and I never felt like I was being a nuisance. They really took the time to make sure I was happy and confident before buying.

I haven’t set the hot tub up yet, but I’ve already been reassured that if I need any help, they’ll be there to support me every step of the way.

It’s so refreshing to receive customer service like this these days. Thank you for making the whole experience so easy and stress-free. I wouldn’t hesitate to recommend you to anyone looking to buy an MSpa.

Great communication and informative all the way. Delivery drivers called to make arrangements and delivered to my choice of place. Altogether excellent.

This is the first time I have used this company and I was pleasantly suprised. From start to finish the communication was great. You actually spoke with a person via WhatsApp. Any concern you had were answered promptly. Jack was amazing. He let you know via WhatsApp the progress of your order and when it would arrive. He also called us a few days after delivery to make sure we were up and running ok and was there anything he could help with. The delivery men were brilliant. Really polite and helpful. Called us the day before and then a curtesy call when they were 20 mins away. They put all the boxes in the garden neatly without any fuss. Wow! I have had inflatable hot tubs in the past but this one is brilliant. Well made and well packaged. Very sturdy and easy to use. All the features are brilliant and the led strip lights are a nice added feature. Very easy to empty with the pipe and hose attachment. All in all a great purchase from a lovely business. Definitely recommend. Thank you!

Well, what can I say. We have had many inflatable hot tubs and decided we wanted to try the MSpa Oslo. Aesthetically, it’s gorgeous and the putting together was easy.

A special mention to Balance Recovery themselves. From the moment I ordered, the customer service was second to none. Constant updates from where my order was, to delivery and to the set up. We had an initial issue which we thought was a product fault, Jack was straight onto it looking for any issues with our order. It was actually an issues with our initial assembly and not the Hot Tub. Jack and his team are simply amazing, personable and all I can say is… don’t buy from anywhere else. Thanks Jack and the team at Balance Recovery. We love it!

Detailed thorough personal experience. Jack was quick to respond to any and all questions. The team considered our requests and aims for our sauna and came back to us with appropriate guidance. We are impressed by the standard of customer care and attention to detail. Would absolutely recommend anyone thinking of a sauna ,hot tub etc to consider Balanced Recovery. Reassuring ,detailed ,personal .

Fantastic experience from initial questions about a few hot tubs right to delivery with communication though out honest can say the best customer services I have received in a very long time.

Thank you

My husband and I worked with Jack at Balance Recovery while exploring options for a garden sauna, and from our very first conversation we were incredibly impressed by the exceptional level of customer service and expert advice we received throughout the entire process.

Jack was always quick to respond, took the time to explain everything thoroughly, and consistently went above and beyond to ensure we had all the information we needed to make an informed decision. He was patient, professional and approachable, making it easy to communicate with him via WhatsApp, email or phone. At no point did we feel under any pressure to make a purchase. Instead, Jack was happy to give us the time and space we needed to do our own research and consider our options.

Unlike many other companies in the industry, Balance Recovery also offers a complimentary site survey. This gave us confidence that the space we had allocated in our garden was suitable for a sauna. Following the visit, we received a detailed report that helped us understand and estimate the costs of any additional work required, such as the foundations and electrical installation.

Balance Recovery offers an impressively wide range of saunas, all of which are expertly manufactured to a very high standard. This was particularly important to us, as the UK market is flooded with low-quality products that simply don't provide the authentic sauna experience we were after.

I wouldn't hesitate to recommend Balance Recovery to anyone considering a sauna. The outstanding customer service we received made the whole experience enjoyable and stress-free. As saunas continue to grow in popularity in the UK and more people discover their many health benefits, I'm confident that anyone choosing to buy through Balance Recovery would be delighted with their decision.