I placed an order for a jacket with 2 different sizes expecting to return one in Apr 2025. Unfortunately I didn't realize I would be footing the bill for the international return shipping so I paid ov... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have been waiting for the opportunity to review this site. It was my first experience and I spent not an insignificant amount. So I waited on pins and needles hoping that I would receive my mercha... Se mere
Virksomheden har svaret
I ordered a pair of thom browne shoes and did receive it in a nicely wrapped package. The product is legit and authentic. The only down side which caused 1 star to be deducted is the relatively... Se mere
Virksomheden har svaret
I was a bit skeptical with some mixed reviews out there, but my personal experience has been great. I’ve ordered from Balaan twice. One was a Gucci belt, just like what I bought from department st... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Balaan
Skrevet af virksomheden
BALAAN is Korea's No.1 luxury online platform, offering luxury products in collaboration with renowned European boutiques.
We provide high-quality luxury brand items at competitive prices, with an extensive selection across various categories.
Discover a variety of seasonal items and exclusive collections at BALAAN!
Kontaktoplysninger
Sydkorea
- care@balaan.com
- balaan.com
3,5
Middel
98 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I am grateful that your store had the…
I am grateful that your store had the Arc’teryx vest I was looking for. Your service and shipping was great. The vest I received was in excellent condition. My only negative is that after I purchased the vest, the price went down considerably.
15. januar 2025
Besvarelse fra Balaan
Dear Tina,
Thank you for sharing your positive review and for your kind words about your experience shopping at BALAAN.
We are happy to hear that you were satisfied with the service and product.
At BALAAN, we host a variety of renowned European boutiques, and each seller manages their own stock. As a result, prices may fluctuate in real time based on inventory levels, demand, and market conditions.
We believe this is the reason for the price change you experienced, and we will continue to do our best to ensure you have a convenient and satisfying experience with BALAAN in the future.
Thank you.
BALAAN
Quality item sent promptly thank you.
15. januar 2024
Besvarelse fra Balaan
Dear Jalal,
We are truly delighted to hear that you had a great experience with BALAAN's service.
We are glad that you are satisfied with the product you received.
We will continue striving to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Nice product
7. januar 2025
Besvarelse fra Balaan
Dear Josh,
We are truly delighted to hear that you had a great experience with BALAAN's service.
We are glad that you are satisfied with the product you received.
We will continue striving to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
I placed my order and sent an email…
I placed my order and sent an email regarding said order immediately. Receiving no response, I sent a second email inquiry regarding the same order and to this day, have received NO response.
This would definitely discourage me from ordering again from Balaan.
3. januar 2025
Besvarelse fra Balaan
Dear Lisa
We sincerely apologize for the inconvenience caused by your recent order.
To enhance the quality of our customer service, Balaan consolidated its customer inquiry channel to care@balaan.com last year.
It appears that your inquiry was sent to our previous customer service email address, which led to it being overlooked.
We have just sent a confirmation email regarding your inquiry to your email address. Should you have any additional questions or requests, please feel free to reply to that email, and we will assist you promptly and with utmost care.
Thank you for your understanding.
BALAAN
Besvarelse fra Balaan
Dear Janet,
We are truly delighted to hear that you had a great experience with BALAAN's service.
We are glad that you are satisfied with the product you received.
We will continue striving to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Besvarelse fra Balaan
Dear YB,
We are truly delighted to hear that you had a great experience with BALAAN's service.
We are glad that you are satisfied with the product you received.
We will continue striving to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Great service
Great service! First of all, I could not find these paraboots anywhere and the only version I did find was the nubuck/suede version which I did not want. Secondly I found the boots, not only were these the boots I wanted, they were also available at a hefty discount! The delivery was prompt and Balaan gave me a free dust bag for the shoes. 10/10, would purchase again
2. januar 2025
Besvarelse fra Balaan
Dear Osheen,
Thank you so much for your kind review and for expressing your satisfaction with Balaan's service.
As you mentioned, Balaan collaborates with renowned European boutiques to provide a wide range of authentic products at competitive prices, allowing our customers to discover rare and seasonal items that are often hard to find.
Additionally, all our products are delivered with Balaan's high-quality custom dust bags to ensure excellent care for your purchases.
We hope you enjoy your items and look forward to serving you again in the future.
Thank you once again.
BALAAN
Very cute and authentic bag
I was skeptical about ordering something from this website. I researched and ordered a bag that was no longer available in Celine. The shipping was fast, and the bag was authentic (3D-party-confirmed).
3. januar 2025
Uopfordret anmeldelse
Besvarelse fra Balaan
Dear Customer,
We are truly delighted to hear that you had a positive experience with BALAAN.
BALAAN collaborates with renowned European boutiques to offer authentic products at reasonable prices. We strive to provide access to a wide range of unique items, including special seasonal collections, creative Korean brand products, and premium pre-owned luxury goods of exceptional quality.
We sincerely appreciate your trust and valuable purchase, and we look forward to serving you again in the future.
Thank you very much.
BALAAN
Great deal fast service would do…
Great deal fast service would do business with again
26. december 2024
Besvarelse fra Balaan
Dear Sergio,
We are truly delighted to hear that you had a great experience with BALAAN's service.
We are glad that you are satisfied with the product you received.
We will continue striving to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Besvarelse fra Balaan
Dear Matthew,
Thank you sincerely for taking the time to leave your valuable feedback.
We deeply appreciate your trust in BALAAN and your purchase, and we are truly delighted to hear that you had a great experience with our service.
We will continue to strive to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Besvarelse fra Balaan
Dear Muath,
Thank you so much for taking the time to leave your valuable feedback.
We deeply appreciate your trust in BALAAN and your purchase, and we look forward to the opportunity for you to visit us again at any time.
Thank you.
BALAAN
Great shoes
Great shoes, much cheaper than other sites and I got them in a timely manner. I’ll shop at Balaan again!
16. december 2024
Besvarelse fra Balaan
Dear Heather,
Thank you sincerely for using BALAAN and for taking the time to share your valuable feedback with us.
We are truly delighted to hear that you are satisfied with your purchase.
At BALAAN, we collaborate with renowned European boutiques to offer authentic products at reasonable prices. We will continue striving to provide you with even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Besvarelse fra Balaan
Dear Joseph,
Thank you so much for sharing your valuable feedback with us.
We are truly delighted to hear that the product you purchased suits you well.
We look forward to the opportunity to serve you again in the future.
Thank you.
BALAAN
You guys are not responding to give me…
You guys are not responding to give me return label to send item back that doesn’t fit . Still have no label
11. december 2024
Besvarelse fra Balaan
Dear Shezaad,
We sincerely apologize for any inconvenience caused regarding your recent order.
We have confirmed that your return request has been successfully processed and the product retrieval is currently underway.
Once again, we deeply apologize for the delay in our response.
We are committed to improving our system to prevent such inconveniences in the future and to providing faster and more accurate services.
Thank you for your understanding.
BALAAN
FAKE REVIEWS AND FRAUD ON PAYPAL
The positive review on trustpilot are fake!
We checked the IP and they made up the reviews!!!
Here is my story:
I bought a pair of Valentino shoes from them for $750 dollars. The shoes were large and I wanted to return them. Order #99330
I sent them 10 emails, eventually they replied but they wanted the item information (model, color, size) as if they did not know... then they disappeared!!
I was curious and I went to verify the shoes: they are 100% fake
I asked Paypal to get the refund and I discovered that when you buy from them, the site is setup to look like a personal transaction and not a vendor transaction!! It's a trap to get the money.
Paypal is investigating the case and I filed for fraud.
10. december 2024
Uopfordret anmeldelse
Besvarelse fra Balaan
Dear Gaia,
We sincerely apologize for any inconvenience you experienced with your recent order.
Upon reviewing your inquiry, we found that your message was sent over the weekend (KST), which caused a delay in our response. However, we confirmed that a representative replied to your inquiry the following day.
It has also been confirmed that the return process is currently underway, and we have provided a detailed explanation via email confirming that only genuine products were sold. Should you have any further questions or concerns, please do not hesitate to contact us at care@balaan.com. We are committed to improving our services to meet your expectations.
Thank you for your understanding.
BALAAN
I ordered a pair of thom browne shoes…
I ordered a pair of thom browne shoes and did receive it in a nicely wrapped package. The product is legit and authentic.
The only down side which caused 1 star to be deducted is the relatively slower customer response (something that the company has explained the delay was due to system issue i.e. 1 off problem hopefully)
Will buy again.
Order #102450
11. december 2024
Uopfordret anmeldelse
Besvarelse fra Balaan
Dear William,
Thank you for trusting BALAAN and making a purchase with us.
We truly appreciate you sharing your positive feedback despite the inconvenience you experienced, and we are glad to hear that you are satisfied with the product.
We will continue working hard to provide better service.
We look forward to the opportunity to serve you again in the future.
Thank you.
BALAAN
Great price, fast shipping
I have read many negative reviews about BALAAN but at the same time I did some research and found some news articles about them so I decided to take a leap of faith and placed an order of a REPRESENT tee which was going for a super low price. I was amazed by how fast it was shipped to me in Singapore by FedEx. The shipping charges of course were a little high.
I received my order in 4 days and the item is authentic. I will be shopping on Balaan again for sure!
9. december 2024
Uopfordret anmeldelse
Besvarelse fra Balaan
Dear Eric,
Thank you for choosing BALAAN.
BALAAN collaborates directly with renowned boutiques across Europe to provide authentic luxury products at competitive prices.
Particularly, identical items may be priced lower due to differences in demand across countries. In an effort to quickly sell inventory, some boutiques set prices lower based on demand trends in Korea.
Thanks to this structure, international customers can purchase authentic products at prices lower than those in their local markets.
We sincerely appreciate your warm encouragement and continued support. We remain committed to offering you even more satisfying shopping experiences in the future.
Thank you!
BALAAN
I got the wrong size of shoe
I got the wrong size of shoe, I contacted customer service to start the refund process, they state on their website that you have to return the item within 7 days or you don't get a refund. No-one has responded to me, this website is a scam.
6. december 2024
Uopfordret anmeldelse
Besvarelse fra Balaan
Dear Rachel,
We sincerely apologize for any inconvenience regarding your recent order.
Currently, your return is in progress, but it has been confirmed that the item has not yet arrived at the BALAAN CENTER.
Once the returned item is received at the BALAAN CENTER, it will be inspected, and we will promptly proceed with the refund process.
Thank you for your understanding.
BALAAN
SCAM
After placing the order, I noticed that the shipping fees were not reflected in the final price. I immediately contacted Balaan, requesting a refund of the $30 shipping fee or to cancel the order if the refund wasn’t possible. Despite this, I received no response.
Two days later, I got an email saying my order had been shipped—seriously? I had clearly stated that I wanted to cancel the order if the shipping fee couldn’t be refunded, but my request was ignored, and the item was shipped anyway.
It has now been four days since I received the package, and I still haven’t heard back from them. Absolutely unacceptable! I’ll be reaching out to PayPal to dispute the transaction.
Thank you, Balaan, for turning a simple issue into a complete nightmare. Stay far away from this company!
29. november 2024
Uopfordret anmeldelse
Besvarelse fra Balaan
Dear Yun,
We sincerely apologize for the inconvenience caused regarding your recent order.
Due to an error with an external customer service application, some inquiries have not been synced to the Balaan CS system and were unfortunately missed.
We are aware of the issue and are working with the external CS app development team to resolve it as quickly as possible. In the meantime, please contact us directly at care@balaan.com with your order number, and we will ensure your request is addressed promptly.
Thank you for your understanding.
BALAAN
I’ve had a great experience
I’ve had a great experience. I’ve ordered 2 of the same Gucci GG logo striped clutch bags for me and my sister for Xmas. Shipping was very fast. I have added Balaan to my list of go to luxury fashion websites!
3. december 2024
Uopfordret anmeldelse
Besvarelse fra Balaan
Dear Karila,
We are truly delighted to hear that you are satisfied with your recent purchase.
BALAAN is proud to be Korea's most trusted luxury platform, and to better serve our global customers, we have recently launched our international site, offering exceptional products at competitive prices.
Furthermore, we have expanded our services by introducing a beauty category and a pre-owned luxury category, ensuring an even more diverse and fulfilling shopping experience.
At BALAAN, we remain committed to exceeding your expectations with exceptional service and offerings.
We greatly appreciate your continued support and look forward to serving you again on your next shopping experience.
Thank you !
BALAAN
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.