THEY SELL FAKE PRODUCTS
I purchased a Cloud Comforter from this company and received a product with completely different labels from those shown on their website, which made me seriously question its authenticity.
When I requested a full refund under their advertised 30-night guarantee, they refused because the product had been opened. The frustrating part is that Katie from customer service specifically asked me to open the product and take additional photos after saying the photographic evidence in my first email wasn't sufficient. They then used the fact that it had been opened as the reason to deny my refund.
I find their practices extremely misleading, dishonest and they sell counterfeit product they refuse to take responsibility for.








