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Do NOT use BAI. The worst Internet provider I ever had. My apartment building has a contract with them and they left us no choice but use BAI Connect.

We did not have Internet for more than a week now and I spent hours calling to BAI every few hours. Imagine that stress? And when they connect me to their supervisor, he was very rude to me and said there is no way to connect me to anyone who can solve the issue and I HAVE TO wait for their team to contact me. Of course, nobody ever contacted me.

I work online from home and this is a hell of a situation and I will do my best to let people around me know that they have to avoid BAI at all cost.

Andrew was prompt, efficient and friendly. Following installation, he patiently answered all questions in an exceptionally concise manner.

doesn’t provide your the info which local service providers lines they use and helped my landlord to gain visual access to the unit as their workers are friends with the Maintainence crew here. There is a claim at court and hud where if the claim turns out into my effort it is a good motiv for the landlord to try to shut me down so to find any reason how I maybe breached the lease to be able to evict me before I get my right as of habitability issues etc which also other units are affected and also all 300 units in a smaller safety issue if the building. Where the loss for the landlord can be if the rent gets reduced backdated to July 2024 until present Jan 2025 and until those issues are fixed, totals with around 150000$ or more , as the rent could be seized for the entire building for over 5-10% at least , monthly 40000$-50000$ as of 300 units and an average rent of 2200$ monthly incl parking. At move in I was told expressively that only AT&T was the service provider in this complex and no other had here wires built in so there was no other choice.
Then last month I had a flyer from connect.com promoting their internet service . The guy came here and had no clue where the wires were from their company. There is one box mounted with the Ethernet cables which lead the signal from the main box of the building distributing Ethernet wires to each apartment . To a same spot box in each apartment next to the patio door where the channels are built for the cold and hot water supply of each apartment next, the water heater is mounted for each unit and the gas lines are running from unit to unit above each other and that’s what architects call utility conduit , to keep all buildings utilities organized in the same place and easy to find in case of repairs etc. alone costs wise it doesn’t make sense to add any lines for example for newer internet Ethernet cables or fiber networks anywhere else as here, what I anyways doubt was ever done as the building confirmed at move in that AT&T was the only one having their wires in the building.
So the guy from bai connect was walking thru the rooms trying to tell me they had their own wires built into the building after the construction was completed. And he didn’t know Though where. Strange fact as he called somebody on his cell names Jesus and it turned out he to my surprise was friends with the buildings Maintainence staff, seems a really good one, he said even he was here working in the complex several times but didn’t know now where the wires were and held his phone everywhere in different angles and recorded the rooms to show it to Jesus , the Maintainence guy who definitely sides with my landlord as he pays him. To my repeated question what sense it makes when the building assured me 5 months ago that there were only AT&T wires here and why they wouldn’t use the AT&T network for their service came a non fact based answer with the statement , the wires of 2002 from at$t are too old to be capable to get their speeds - funny AT&T offers in the complex plans up to 1gig speed and if everyone who has those or 500mbs speeds at home with AT&T do you remember what AT&T did to upgrade their lines to fiber ? Exactly they only upgraded and changed the lines below the power lines or what’s embedded in the street means the mainstreams of the network what’s in the grid was exchanged, they did not pull out the wires in your building or from the street or distributor box to your home and this one was not replaced that step , as the short distance from the fiber cable in the box on the street to your home what’s then a copper cable was not exchanged, it remained the same as this short distance in copper wire didn’t reduce the speed too much till your modem so it’s wasn’t necessary ever to change those wires they remained the same . Now this gentle men tells me the opposite and wants to say bai connect has put in even into the buildings across the property lot from the street their own lines, as it was affecting their speed too much as the AT&T wires couldn’t handle it. Of course , a small local internet provider has the financial power to go a step in construction of their network , even AT&T wasn’t affording as the costs would have been doubled easyly for high fiber now form the street to each house into the modem box. And every landlord or home owner was fine with going under such a task to open drywalls or do other adjustments to construction to make this possible and bai paid for all this of course for having maybe 10% of a speed win compared to leave that copper wire on the lots to each home from the street distributor where the fiber cable runs.

Anyone logic thinking might get here the clue , after he said he needs a second day to set up to come back again as now he can’t find it , and more of the reason as he planned to have Jesus come into my unit and find any little mistake to state later at court I breached the lease.